Genesis Support Solution LTD
visit site- $5,000+
- 250 - 999 employees
- Montego Bay, Jamaica
Answering service company Genesis Support Solution LTD was established in 2020. The midsize team focuses on call center services, customer service outsourcing, HR services, translation, and more. The agency is in Montego Bay, Jamaica and Miami, Florida.
Client Insights
Industry Expertise
30%
25%
20%
10%
10%
5%
Client Size Distribution
Small Business (<$10M) 60%
Midmarket ($10M - $1B) 25%
Enterprise (>$1B) 15%
Common Project Size
<$10K 2 projects
$50K-$199K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Genesis Support Solution LTD was contracted by WVS, a call center in Kingston, Jamaica, to handle their customer support and help desk line. The goal of the project was to maintain and increase metrics as well as boost company sales and revenue. Genesis provided a 24/7 call center service, utilizing Zoiper for incoming calls and time clock to track all agents. Answer800 was used to log customer information. The client worked directly with Lasana, and all calls were recorded. Feedback was gathered through monthly meetings with all agents and one member from the management team.
A business services company hired Genesis Support Solution LTD to fulfill their post openings with call center agents. The CEO of the company found Genesis to be legitimate and right for the job after conducting various searches on social media platforms. Genesis provided agents to handle both inbound and outbound calls to customers, logging specific details to further suit all customers. The CEO worked with Lasana, the CEO of Genesis, who was praised for her professionalism and ability to meet all requirements.
Callux Integrated Solutions Limited, an outsourcing company, hired Genesis Support Solution LTD to handle calls and email support. The goal was to improve their client's operations. Genesis was selected for their hardworking and dedicated team. The client provided a calling tool that Genesis used to resolve customer's billing and account issues, as well as upsell to customers. The president of Callux worked with Lasana, who was commended for her friendly nature, intelligence, and willingness to improve her team's work.