Genesis Support Solution LTD

Genesis Support Solution LTD was hired by WVS, a Kingston-based call center, to manage their customer support/help desk line with the aim of increasing metrics and company sales. Genesis was selected due to their commitment to WVS's standards, affordable pricing, and hardworking team. They provided a 24/7 call center service using Zoiper for incoming calls, a time clock for tracking agents, and Answer800 for logging customer information. Working directly with Lasana, WVS held monthly meetings with all agents and a management team member for feedback. The project was successful, with Genesis meeting the set standards and contributing to the increase in company sales.

Callux Integrated Solutions Limited, an outsourcing company, hired Genesis Support Solution LTD to manage their call and email support with the objective of improving client operations. Genesis was selected from a list of vendors due to their hardworking and dedicated team. They used a client-provided calling tool to handle customer billing and account issues, and also upsell to customers. The feedback process involved working with Lasana, who was noted for her friendliness, intelligence, and receptiveness to correction. The project was a success, with Genesis effectively addressing customer issues and contributing to the improvement of client operations.

Genesis Support Solution LTD was hired by a business services company to provide call center agents. The company selected Genesis after finding them to be legitimate and suitable for the job through various social media platform searches. Genesis supplied agents to handle inbound and outbound calls and log specific customer details. The company worked with Lasana, the CEO of Genesis, who was praised for her professionalism. The project was successful, with Genesis providing the required services and meeting all the company's requirements.