CX Collective

CX Collective was hired by CADOGAN, a Los Angeles-based men's apparel company, to implement and customize Zendesk for their business needs. The project was aimed at ensuring premium customer service and resonating the brand voice throughout the technology stack automation. The project involved outlining the current workflow and translating it to a Zendesk environment, aligning staff roles and views according to security levels, and setting up macros, articles, and other required communication/automation. Over six weeks, Ty Givens and her team meticulously developed and deployed the client's requirements within the Zendesk ecosystem.

The pet supplement manufacturer, Furtify, hired CX Collective to develop their CX strategy. The project objectives included CX strategy and design, CX structure and implementation, and CX training materials. CX Collective was chosen for their high ratings, budget-friendly pricing, great culture fit, and value for cost. The scope of work involved support helpdesk configuration procedure, documentation policy creation and documentation, workflow design support strategy, CX training materials, and a workforce management plan. The project was executed by a team of 2-5 employees from CX Collective.

A feminine care company hired CX Collective for a custom software development project. The objective was to create a formal process for a project in Zendesk. CX Collective was selected based on their high ratings, great culture fit, and a referral. The project involved creating custom views and special features in Zendesk. The project was executed by a team of 2-5 employees from CX Collective.