Ansvery

Ansvery was hired by a game development studio to manage the community for two of their games. The studio's main objective was to retain players in the community and prevent them from leaving. Ansvery was chosen based on recommendations from the studio's team members and colleagues in the industry. Ansvery's team, which included a project manager and content creators, started from scratch, offering an overall strategy and creating a content plan. They utilized references provided by the studio to form the community style and regularly created various types of posts with the help of graphics and video editors.

Edvice, an educational services company for the games industry, hired Ansvery to provide quality support to their users. Ansvery was found through an online search, referral, and recommendation. The company was chosen for its high ratings, great culture fit, good value for cost, and alignment with Edvice's company values. Ansvery's team of 2-5 employees helped Edvice choose a help desk, recommended the most suitable plan, mapped the customer journey, tested the platform interface, built the whole support system, and incorporated Edvice's existing second line into it. They also responded to tickets, informed Edvice about bugs, and provided detailed reports on customer feedback and different types of queries.

Noones, a financial communication super app, engaged Ansvery to handle their customer support inquiries and manage user interactions on their social media platforms. Their goal was to ensure seamless customer service and maintain a strong online presence. Ansvery, found through an online search, was chosen for its high ratings, budget-friendly pricing, and quick start. Ansvery was tasked with processing customer inquiries, managing user interactions on social media, and analyzing the effectiveness of these services. Their QA team would evaluate the performance monthly, providing recommendations on potential improvements for Noones' guidelines and processes.