Ansvery

Ansvery was hired by a marketing company to optimize their operational workflows and improve the quality of their support managers' interactions with clients. The company aimed to reduce time spent on repetitive tasks and enhance overall productivity. Ansvery set up and customized a help desk system, simplifying reporting and managing requests. They also reviewed the workload to suggest better distribution of tasks and helped create a clear knowledge base. The company found Ansvery through an online search, choosing them for their high ratings, good value for cost, and alignment with company values.

LTG, a gaming publisher, engaged Ansvery to reinforce their customer service team and to allow the in-house team to focus on more complex player requests. Ansvery was responsible for processing player requests on a daily basis, specifically handling first-line tickets that could be resolved using ready-made solutions. This helped alleviate workload pressure on the in-house team, leading to improved productivity and efficiency. Ansvery was chosen based on high ratings, budget-friendly pricing, good value for cost, and referrals.

Ansvery provided community management services for LTG, a gaming company that develops and publishes games for various platforms. The company's goals included community management on Discord and other social media platforms, collecting and analyzing player feedback, and assisting with in-game event coordination. Ansvery was responsible for moderating Discord, Steam, and social media channels, preparing patch notes and related announcements, collecting and systematizing community feedback into structured reports, and providing operational support for in-game events. LTG selected Ansvery due to their high ratings, budget-friendly pricing, good value for cost, and referrals.