Go Answer
visit site- Undisclosed
- 1,000 - 9,999 employees
- Garden City, NY
Go Answer is a leading bilingual contact center, providing 24/7 voice, web-chat, email, and ticketing services for large and small businesses. They serve multiple industries such as home services, property management, e-commerce, healthcare, transportation, and fintech. Go Answer also has a bilingual dedicated legal division that strictly handles legal intake and retainer services for law firms across the United States. Go Answer was founded in 2012 and is based in New York, with additional state-of-the-art call centers in St. Lucia and Florida. Go Answer understands the importance of being a true extension of their clients brand. They provide friendly, professional and expert answering services, virtual reception services, and custom contact center solutions that reflect the values and reputation of your company
Client Insights
Industry Expertise
40%
30%
10%
10%
10%
Client Size Distribution
This provider has not added their client sizes.
Common Project Size
<$10K 10 projects
$50K-$199K 2 projects
$1,000,000-$9,999,999 1 project
Clients
- Century21
Highlights from Recent Projects
Go Answer provided call center services for an e-commerce retail business. The company needed support after hours and during peak seasons. Go Answer handled 75% of the company's calls from 6:00 PM to 9:00 AM the following day. During peak hours, Go Answer provided up to 120 agents, which was reduced to 60-100 during off-peak hours. The company also required chat support, which Go Answer provided. The company started working with Go Answer in March 2015 and continues to use their services. The feedback from the company indicates satisfaction with Go Answer's services.
Go Answer was hired by a bank to provide call center services. The bank wanted to give its customers the ability to speak to a person rather than a machine during heavy call times. Go Answer was selected based on customer reviews and cost and they provided 24/7 receptionist service. The feedback process was smooth, with Go Answer's representative promptly responding to calls and requests, even late at night.
The company also provided call center services for a law firm. The law firm needed a higher level of answering services than what they had in the past. Go Answer provided sophisticated representatives who could make the law firm's clients feel like they were not just talking to an automated system. They also ensured that no calls were missed and that their representatives were well-spoken and empathetic. The law firm spent around $5,000 on Go Answer's services and continues to work with them. The feedback from the law firm was positive, with the firm appreciating the high level of service provided by Go Answer.