Go Answer
visit site- Undisclosed
- 1,000 - 9,999 employees
- Garden City, NY
Go Answer is a leading bilingual contact center, providing 24/7 voice, web-chat, email, and ticketing services for large and small businesses. They serve multiple industries such as home services, property management, e-commerce, healthcare, transportation, and fintech. Go Answer also has a bilingual dedicated legal division that strictly handles legal intake and retainer services for law firms across the United States. Go Answer was founded in 2012 and is based in New York, with additional state-of-the-art call centers in St. Lucia and Florida. Go Answer understands the importance of being a true extension of their clients brand. They provide friendly, professional and expert answering services, virtual reception services, and custom contact center solutions that reflect the values and reputation of your company
Client Insights
Industry Expertise
40%
30%
10%
10%
10%
Client Size Distribution
This provider has not added their client sizes.
Common Project Size
<$10K 10 projects
$50K-$199K 2 projects
$1,000,000-$9,999,999 1 project
Clients
- Century21
Highlights from Recent Projects
Go Answer provided call center services for an e-commerce retail business. The company needed support during their after-hours and sought assistance with chat support across various communication channels. Go Answer handled about 75% of their calls, with about 120 agents during peak hours and 60-100 agents during off-peak hours. The company had a positive experience with Go Answer and continues to work with them since their partnership started in March 2015.
A law firm in Pensacola, Florida, partnered with Go Answer to improve their answering services. The firm wanted a business with sophisticated representatives who could interact with their clients in a professional and empathetic manner. The firm has been working with Go Answer since October 2020 and has invested around $5,000 in the partnership. They have expressed satisfaction with the high level of service they have received, particularly from the salespeople and their dedicated manager.
Go Answer was hired by a bank to provide call center services. The bank wanted their customers to have the ability to speak to a person rather than a machine during heavy call times, so they needed a reliable and cost-effective roll-over receptionist service. Go Answer was selected based on customer reviews and cost and has been providing 24/7 receptionist service for the organization. The bank's security and facility manager worked with Andrew Lupo from Go Answer to set up the account and found him to be responsive and helpful, even answering calls late at night.