Fusion CX
visit site- $10,000+
- 10,000+ employees
- Canton, OH
Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.
Client Insights
Industry Expertise
30%
30%
25%
15%
Client Size Distribution
Small Business (<$10M) 45%
Midmarket ($10M - $1B) 50%
Enterprise (>$1B) 5%
Common Project Size
<$10K 5 projects
$10K-$49K 4 projects
$50K-$199K 4 projects
Clients
- PAYTM
Highlights from Recent Projects
Fusion BPO Services was hired by Bengal Building Solution (BBSPL) for lead generation services. Shubhra Denath, a sales manager at BBSPL, stated that Fusion was chosen due to positive word of mouth. The project started in mid-2021 and Fusion has been delivering approximately 100 prospects on a monthly basis. A team of eight from Fusion worked with BBSPL on this project.
A delivery app company utilized Fusion BPO Services for order taking and complaint handling. The company found Fusion through a listing site and had a requirement of handling more than 6000 calls per month. Eight agents from Fusion were assigned to this project and have been effectively managing both order taking and complaint handling.
Imagecorp, a consulting company, engaged Fusion BPO Services for handling inbound calls. Kathie Murphy, a customer success manager at Imagecorp, stated that Fusion was selected through a Google search. Fusion used MWP tools for agent access, which was praised by Imagecorp. The feedback process involved working with Mr. Ajay Deb from Fusion.