Fusion CX

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Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.

Client Insights

Industry Expertise

Financial services

30%

Medical

30%

eCommerce

25%

Business services

15%

Client Size Distribution

Small Business (<$10M) 45%

Midmarket ($10M - $1B) 50%

Enterprise (>$1B) 5%

Common Project Size

<$10K 5 projects

$10K-$49K 4 projects

$50K-$199K 4 projects

Clients

  • PAYTM
  • TATA
  • SNAPDEAL
  • RELIANCE JIO

Highlights from Recent Projects

Overall Rating

4.6
16 Reviews

Fusion BPO Services was hired by Bengal Building Solution (BBSPL) for lead generation services. Shubhra Denath, a sales manager at BBSPL, stated that Fusion was chosen due to positive word of mouth. The project started in mid-2021 and Fusion has been delivering approximately 100 prospects on a monthly basis. A team of eight from Fusion worked with BBSPL on this project.

A delivery app company utilized Fusion BPO Services for order taking and complaint handling. The company found Fusion through a listing site and had a requirement of handling more than 6000 calls per month. Eight agents from Fusion were assigned to this project and have been effectively managing both order taking and complaint handling.

Imagecorp, a consulting company, engaged Fusion BPO Services for handling inbound calls. Kathie Murphy, a customer success manager at Imagecorp, stated that Fusion was selected through a Google search. Fusion used MWP tools for agent access, which was praised by Imagecorp. The feedback process involved working with Mr. Ajay Deb from Fusion.

Timeliness

4.6

Service Excellence

4.6

Value

4.5

Would Recommend

4.8

Awards

37003

2022