morph

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Founded in 2015, Morph is a call center based in Belgrade, Serbia. They have over 50 employees that work primarily with small businesses based in the United States. They specialize in claims processing, customer service, and data entry.

Client Insights

Industry Expertise

eCommerce

50%

Information technology

20%

Advertising & marketing

10%

Supply Chain, Logistics, and Transport

10%

Telecommunications

10%

Client Size Distribution

Small Business (<$10M) 75%

Midmarket ($10M - $1B) 25%

Common Project Size

$10K-$49K 2 projects

$200K-$999K 2 projects

<$10K 1 project

Clients

  • Cross Country Movers
  • Merchant Chimp
  • Ink Innovation
  • Curateur

Highlights from Recent Projects

Overall Rating

4.9
9 Reviews

Morph worked with a luxury lifestyle brand to outsource their customer support services. The goal was to optimize site traffic and customer satisfaction. Morph provided support through email, live chat, and social media platforms like Facebook and Instagram. They also handled customer analytics by collating and categorizing customer feedback, which was then presented to the brand's key stakeholders. The partnership, which started in September 2020, has been ongoing, and the brand works with three resources from Morph.

In another project, Morph was hired by a sexual health and wellness education and e-commerce sales company. The company sought Morph's assistance in launching their e-commerce store. Morph's team, consisting of 2-5 employees, created best practices, customer service policies, and set up logistics/backend. They also provided invaluable operational support. The company chose Morph due to their good value for cost, company values alignment, and a referral.

Morph also worked with a Preschool SaaS company, ipaidikos, for custom software development. The company hired Morph to handle product design, software development, and operations support. The key deliverable was a school platform. Morph was chosen for their great culture fit, good value for cost, and alignment with company values. The project was executed by 6-10 employees from Morph.

Timeliness

4.9

Service Excellence

4.9

Value

4.6

Would Recommend

5.0

Awards

37186

2022