Aidey

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Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

Client Insights

Industry Expertise

eCommerce

25%

Business services

20%

Financial services

10%

Gaming

10%

Hospitality & leisure

10%

Other industries

10%

Education

5%

Information technology

5%

Telecommunications

5%

Client Size Distribution

Small Business (<$10M) 50%

Midmarket ($10M - $1B) 50%

Common Project Size

$50K-$199K 10 projects

<$10K 4 projects

$10K-$49K 4 projects

Clients

  • MyCheck

Highlights from Recent Projects

Overall Rating

5.0
18 Reviews

Aidey was hired by a self-help podcast company to manage customer support for their merchandise store. The company, with over 500k subscribers globally, sought Aidey's expertise due to their prior work with eCommerce brands. A team of four customer service specialists from Aidey managed chats and emails, delivered relevant resolutions, generated reports, and regularly updated on the status of customer queries. A project manager oversaw the team, ensuring timely handling of customer interactions. The client was satisfied with Aidey's strong command over English and their availability across different time zones.

In a project with a data engineering firm, Aidey provided customer support for the client's crypto platform. The client, who develops AI-powered crypto and blockchain platforms, chose Aidey for their good command over English and their positive impression at a tech conference. Aidey was given full access to the client's CRM and was responsible for resolving customer queries, addressing concerns, and managing live chats and calls. They also helped improve the client's SOP, Macros, and KB articles. The project was handled by a team of customer service specialists and a project manager.

Aidey was chosen to handle customer support for an industrial gas manufacturer's eCommerce marketplace. The client selected Aidey due to their team size, eCommerce expertise, and positive online reviews. Aidey's team familiarized themselves with the client's platform before taking on live chats, calls, and email resolution. They also handled customer tickets. The client was assigned a team of customer service specialists and a project manager from Aidey. The client appreciated Aidey's understanding of their platform and their efficient handling of customer interactions.

Timeliness

5.0

Service Excellence

5.0

Value

4.9

Would Recommend

5.0

Awards

37226

2022

37183

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