Aidey

Aidey was hired by a self-help podcast company to manage customer support for their merchandise store. The company, with over 500k subscribers globally, sought Aidey's expertise due to their prior work with eCommerce brands. A team of four customer service specialists from Aidey managed chats and emails, delivered relevant resolutions, generated reports, and regularly updated on the status of customer queries. A project manager oversaw the team, ensuring timely handling of customer interactions. The client was satisfied with Aidey's strong command over English and their availability across different time zones.

In a project with a data engineering firm, Aidey provided customer support for the client's crypto platform. The client, who develops AI-powered crypto and blockchain platforms, chose Aidey for their good command over English and their positive impression at a tech conference. Aidey was given full access to the client's CRM and was responsible for resolving customer queries, addressing concerns, and managing live chats and calls. They also helped improve the client's SOP, Macros, and KB articles. The project was handled by a team of customer service specialists and a project manager.

Aidey was chosen to handle customer support for an industrial gas manufacturer's eCommerce marketplace. The client selected Aidey due to their team size, eCommerce expertise, and positive online reviews. Aidey's team familiarized themselves with the client's platform before taking on live chats, calls, and email resolution. They also handled customer tickets. The client was assigned a team of customer service specialists and a project manager from Aidey. The client appreciated Aidey's understanding of their platform and their efficient handling of customer interactions.