Aidey

Aidey was hired by Zirtue, a fintech company focused on digitizing loans between friends and family, to assist with back-office outsourcing. The company required help with processing bookings, verifying third-party invoice data, and managing loyalty program entries across six locations. Aidey provided a team of 6-10 employees who successfully processed all invoices, updated room occupancy logs, and input loyalty program data into Zirtue's CRM system. They also identified and flagged any mismatches and errors. Aidey's affordable pricing, cultural fit, and value for cost were the key reasons for their selection.

Reproductive Medicine Associates of New York, a healthcare company specializing in reproductive endocrinology, fertility, and urology, contracted Aidey for customer service outsourcing. The company needed a team to manage incoming calls regarding identity verification, account lockouts, and general questions about their mobile banking product. Aidey assigned 2-5 employees to this project, taking over their Tier 1 support line. They handled password resets, basic how-to questions, and KYC follow-ups, and flagged any suspicious behavior and documented high-risk calls. Aidey was chosen for their competitive pricing, great culture fit, and good value for cost.

Euroforest Ltd, a leading provider of harvesting and marketing services to the UK forest industry, engaged Aidey for customer support services. The company needed help managing incoming calls related to identity verification, account lockouts, and general app usage questions for their mobile banking product. Aidey assigned 2-5 employees to handle their Tier 1 support line, managing password resets, basic how-to questions, and KYC follow-ups. They also flagged any suspicious behavior and documented high-risk calls. Aidey was chosen for their budget-friendly pricing, cultural fit, and value for cost.