SRG ASIA PACIFIC
visit site- $10,000+
- 250 - 999 employees
- Kuala Lumpur, Malaysia
SRG ASIA PACIFIC is a midsize call center service. Located in Kuala Lumpur, Malaysia, the firm was launched in 1996. Their team offers voice services, market research, business consulting, HR services, and more.
Client Insights
Industry Expertise
30%
30%
5%
5%
5%
5%
5%
5%
5%
5%
Client Size Distribution
Small Business (<$10M) 40%
Midmarket ($10M - $1B) 60%
Common Project Size
$200K-$999K 1 project
$10,000,000m+ 1 project
Clients
- Telco
Highlights from Recent Projects
SRG ASIA PACIFIC has been a key partner for MAXIS, a telecommunications company, since 1999. They have been tasked with managing inbound telemarketing and recruitment for the firm. Their responsibilities include handling customer inquiries, troubleshooting issues, providing technical support, and initiating outbound mobile-based campaigns. Furthermore, they screen and vet candidates for the company's Bangladesh sector. The project has seen an investment of around 100 million dollars and has been ongoing since October 1999.
SRG ASIA PACIFIC has been providing call center services for a medical product company since November 2019. They manage both inbound customer contact and outbound telesales call centers. The outbound team reaches out to consumers to make sales over the phone. SRG ASIA PACIFIC also undertakes the training of all the agents working in these centers. The company invests around 900,000 Malaysian Ringgit per year in SRG ASIA PACIFIC's inbound contact center contract, and has budgeted 1–2 million Malaysian Ringgit for their telesales services.
Since June 2019, SRG ASIA PACIFIC has been providing call center services for Procurri, a global enterprise IT maintenance provider. As the first point of contact for the company's customers, SRG logs tickets and responds to requests usually within half an hour. They work with Procurri's internal team and partners to ensure the delivery of the services needed by the customers. The project has an annual budget of around $500,000 and is still ongoing.