2ndOffice

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2ndOffice is a business process outsourcing firm headquartered in Antipolo City, Philippines. Established in 2012, they have about 100 employees that mostly works in the retail industry. They specialize in both voice and non-voice BPO, including order processing, direct response, and data entry.

Client Insights

Industry Expertise

Retail

50%

Consumer products & services

25%

Manufacturing

25%

Client Size Distribution

Small Business (<$10M) 30%

Midmarket ($10M - $1B) 40%

Enterprise (>$1B) 30%

Common Project Size

$50K-$199K 1 project

Clients

  • Jay Factory
  • Influence Tree
  • AVID Logistics

Highlights from Recent Projects

Overall Rating

5.0
2 Reviews

2ndOffice was hired by an Omnichannel Retailer to provide exceptional customer support at a great value and expand their hours and team. The COO of the Omnichannel Retailer found 2ndOffice through a referral and selected them over others due to their high ratings, great culture fit, good value for cost, and company values that aligned with their own. 2ndOffice assigned 2-5 employees to this project. The scope of work involved direct digital communication with customers, addressing product inquiries, sales and promotions, handling Amazon returns and questions, and managing financial information using NetSuite. The Omnichannel Retailer was highly satisfied with the results, appreciating 2ndOffice's exceptional customer support and the expanded service hours. The project was a success, meeting all the set objectives.

Timeliness

4.5

Service Excellence

5.0

Value

5.0

Would Recommend

5.0