Smith.ai

visit site

Smith.ai is a virtual receptionist and lead intake services company located in Palo Alto, Calif. Founded in 2015, they employ over 100 staff specializing in live calls and website chat for small and mid-market companies, typically in legal, hospitality, finance, e-commerce, healthcare, and real estate. Services include AI chatbots, live chat, conversion optimization, and virtual receptionists.

Client Insights

Industry Expertise

Advertising & marketing

20%

Legal

20%

Business services

15%

Consumer products & services

10%

Automotive

5%

Education

5%

Financial services

5%

Information technology

5%

Other industries

5%

Client Size Distribution

Small Business (<$10M) 70%

Midmarket ($10M - $1B) 30%

Common Project Size

<$10K 49 projects

$10K-$49K 6 projects

$50K-$199K 2 projects

Clients

  • Hacking Law Practice

Highlights from Recent Projects

Overall Rating

4.9
63 Reviews

Smith.ai provided call center services for The Benkabbou Law Firm, a business law firm. The firm's executive sought Smith.ai's assistance to handle their calls and schedule consultations. Smith.ai was chosen for this task due to their high ratings, budget-friendly pricing, and alignment with the company's values. The feedback from the law firm indicated satisfaction with Smith.ai's services, which they found via a referral.

In another project, Smith.ai was contracted by View Ridge Law and Estate Planning, a law firm providing family law and estate planning services. The COO of the firm hired Smith.ai to answer calls during and outside work hours. Smith.ai's high ratings, cost-effectiveness, and alignment with the firm's budget led to their selection. The firm found Smith.ai through an online search and was highly satisfied with the results, praising Smith.ai's easy system setup, well-trained staff, and excellent customer service.

Smith.ai also worked with Houston Regenerative Therapy, providing call center services for the medical practice. The Practice Manager hired Smith.ai for appointment setting, answering patient queries, and transferring calls to their office during and after office hours. Smith.ai, recommended through a referral, lived up to expectations, successfully delivering all required services.

Timeliness

4.9

Service Excellence

4.9

Value

4.8

Would Recommend

4.9

Awards

37079

2022

37914

2022

37433

2022

36970

2022

37774

2022