Smith.ai

Smith.ai implemented an AI-based phone answering solution for The Pet Pad, a veterinary family practice. The main objectives were to capture missed calls, gain leads, and triage calls. Smith.ai was chosen over other options due to their good value for cost. A single employee was assigned to the project, with the key deliverable being the ability to answer phone calls that the receptionist could not get to, triage the importance of the call, ensure it was within the practice's scope of care, and determine whether the caller was a current client or a lead.

For a healthcare clinic, Smith.ai provided virtual receptionist services, addressing the challenge of needing someone to answer calls around the clock. The team of 5-10 Smith.ai employees handled calls, web chats, texts, appointment bookings, lead qualification, and customer intake. They also developed an AI receptionist that scheduled appointments and answered calls. Smith.ai was chosen over other virtual receptionist options due to their live agent feature. The engagement started in July 2025 and is ongoing.

Hale Ink LLC, a company offering screen printing and embroidery services, hired Smith.ai to answer calls. They found Smith.ai through an online search and chose them due to their high ratings, budget-friendly pricing, and good value for cost. The team of 2-5 employees provided virtual receptionist services, answering all incoming calls, managing call forwarding, and taking messages when needed. The system prioritized sales opportunities and forwarded them directly to a sales rep, while filtering out solicitations and general inquiries. This allowed Hale Ink LLC to focus on production without worrying about missed calls.