Verbatim Virtual Receptionists
visit site- $1,000+
- 10 - 49 employees
- Thatcham , England
Verbatim Virtual Receptionists is a call answering service company that was founded in 1997. Based in Thatcham, U.K., the team of about 10 employees does voice services and non-voice BPO and back-office services, including virtual receptionist, inbound appointment scheduling, B2B lead generation and qualification, and online customer support.
Client Insights
Industry Expertise
20%
15%
15%
15%
15%
10%
10%
Client Size Distribution
Small Business (<$10M) 25%
Midmarket ($10M - $1B) 50%
Enterprise (>$1B) 25%
Common Project Size
$10K-$49K 2 projects
Clients
- Knight Frank
Highlights from Recent Projects
Verbatim Virtual Receptionists undertook a call-answering project for a software company that develops customized solutions for independent private schools. Faced with the challenge of filtering through low priority and spam calls, the software company engaged Verbatim to handle all incoming calls and direct them appropriately. Verbatim's involvement has allowed the software company's support team to focus more on customers that needed help, thereby enhancing their operations. The software company spends between $5,000-$6,000 annually on this service, since the engagement began in January 2016.
Verbatim Virtual Receptionists was engaged by Integrated Open Network Systems, an IT outsourcing provider, to handle overflow calls. The goal of the project was to reduce client wait times and improve service delivery by ensuring all calls were promptly answered and logged in their CRM system. Verbatim's services were required from 8 am to 8 pm, with additional cover at weekends for emergency escalations. The company's performance has been positively received by clients and the management of Integrated Open Network Systems, with no issues reported regarding call logging and responses.