Verbatim Virtual Receptionists
visit site- $1,000+
- 10 - 49 employees
- Thatcham , England
Verbatim Virtual Receptionists is a call answering service company that was founded in 1997. Based in Thatcham, U.K., the team of about 10 employees does voice services and non-voice BPO and back-office services, including virtual receptionist, inbound appointment scheduling, B2B lead generation and qualification, and online customer support.
Client Insights
Industry Expertise
20%
15%
15%
15%
15%
10%
10%
Client Size Distribution
Small Business (<$10M) 25%
Midmarket ($10M - $1B) 50%
Enterprise (>$1B) 25%
Common Project Size
$10K-$49K 2 projects
Clients
- Knight Frank
Highlights from Recent Projects
Verbatim Virtual Receptionists provided call-answering services for an education software development company. The client was struggling with their support team being overwhelmed with all incoming calls, including low priority and spam calls. Verbatim was brought on board to filter these calls. They successfully managed all incoming calls, taking messages and transferring support calls to the team. The client found Verbatim through a Google search and has been working with them since January 2016, investing between $5,000-$6,000 per year depending on call volume.
Verbatim Virtual Receptionists was hired by Integrated Open Network Systems, an IT outsourcing provider, to handle overflow calls. The goal was to reduce client wait times and automatically create call tickets with relevant information in their CRM system. Verbatim was selected for their flexibility and affordable price point. They provided coverage from 8 am to 8 pm, with some weekend cover and the ability to escalate calls to engineers in case of emergencies. All calls were logged through the client's CRM system, with the option to call and text mobile numbers for out-of-hours cover. The feedback from clients was positive, with no issues with call logging and responses.