LTVplus

LTVplus was hired by Total Recon, a Tesla Collison Repair company, to improve customer service communication, lead tracking, and internal admin organization. The manager, who found LTVplus through an online search, chose the company due to its aligned values. LTVplus assigned 2-5 employees to the project and was successful in immediately impacting customer-facing services and providing beneficial lead tracking data that the company previously lacked the resources to collect.

For In Good Taste Wines, a winery, LTVplus was hired to handle customer service inquiries over the holiday season. The Senior Customer Service Representative chose LTVplus due to its affordable pricing and good value for cost, having had positive experiences with the company in previous years. LTVplus assigned 2-5 employees to the project and effectively answered customer service inquiries, including tracking information and replacing damaged or returned packages.

TekReplay, a company that processes and sells refurbished electronics, hired LTVplus to outsource its frontline customer service. The Vice President found LTVplus through an online search and selected the company because of its high ratings, budget-friendly pricing, good value for cost, and positive referrals. LTVplus assigned 2-5 employees to the project and was initially asked to manage all front line email and phone communications for the company's eCommerce marketplaces. LTVplus proved to be capable of adding value in multiple aspects, leading to the company finding creative ways for LTVplus to take on a larger role within their team.