LTVplus

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Founded in 2017, LTVplus is BPO firm that is headquartered in West Palm Beach, Fla. Their team of 19 is sold dedicated to providing non-voice BPO and back office services. 

Client Insights

Industry Expertise

eCommerce

45%

Retail

20%

Telecommunications

15%

Information technology

10%

Hospitality & leisure

5%

Medical

5%

Client Size Distribution

Small Business (<$10M) 10%

Midmarket ($10M - $1B) 80%

Enterprise (>$1B) 10%

Common Project Size

$50K-$199K 2 projects

<$10K 1 project

$10K-$49K 1 project

Clients

  • Bully Max

Highlights from Recent Projects

Overall Rating

4.9
8 Reviews

LTVplus was hired by In Good Taste Wines, a winery, to assist with customer service inquiries during the holiday season. The company had previously worked with LTVplus and was satisfied with their performance. LTVplus assigned 2-5 employees to the project to handle tasks like tracking information and replacing damaged or returned packages. The winery was pleased with the quality of work and found the pricing to be within their budget.

TekReplay, a company that processes and sells refurbished electronics, contracted LTVplus to outsource their frontline customer service. They found LTVplus through an online search and chose them due to their high ratings and reasonable pricing. LTVplus assigned 2-5 employees to take over all front line email and phone communications for TekReplay's eCommerce marketplaces. As LTVplus proved their capability, they were given a larger role within the team.

R & Y Group LLC, a company that sells cold packs, hired LTVplus to maintain their customer service inquiries. They found LTVplus through an online search and chose them because their pricing fit their budget. LTVplus assigned 2-5 employees to handle customer service inquiries, process replacement orders if necessary, and manage live chat on their website. R & Y Group LLC was satisfied with the services provided by LTVplus.

Timeliness

5.0

Service Excellence

4.9

Value

5.0

Would Recommend

5.0

Awards

128861

2024