Valoris Center

Valoris Center was hired by KYOCERA Document Solutions Russia LLC to provide first-line support and call center services. They specifically worked on technical support for the company's B2B customers, helping them to set up printing hardware via phone and email and offering support for troubleshooting inquiries. Valoris Center was selected due to their high ratings, great culture fit, good value for cost, and aligned company values. The services were provided by a dedicated team of agents led by a team leader.

In another project, Valoris Center partnered with an automobile importer and distribution company to conduct customer satisfaction surveys and handle lead management services. They called customers who purchased a new car or those who brought their car for maintenance or repair to carry out the survey. They also contacted potential customers who filled a request form on the company's website. Valoris team customized a CRM platform for the company where they integrated incoming and outgoing data. The company chose Valoris Center due to its good reputation.

Valoris Center also worked with an automobile producer where they offered outbound call center service. The company's potential customers who filled the contact form on their website were contacted by Valoris agents within 15 minutes of submission. The company used a CRM application provided and customized by Valoris for their reporting needs. The company selected Valoris for their professional outbound service, secured CRM solution, good references, know-how, and flexibility. The project was handled by a team of agents, coordinated by a team leader and supervised by a Service Delivery Manager.