AnswerForce

AnswerForce provided call center services for Christ Presbyterian Church, a large church in Minnesota serving a congregation of about 5,000 people. The church sought a solution to make its pastors more accessible to the congregation for emergencies and life events. AnswerForce implemented a management system that allowed the congregation to reach the pastors on a rotating basis. The system included a web portal that recorded call details, such as time, caller, reason, and response time. The church initially invested $95 per month in the service, later shifting to a per-call payment plan due to low call volumes, reducing the monthly cost to $50.

In another project, AnswerForce served as the answering service for Renegade Services, an oil and gas service company with over 16 locations. After surveying several services, Renegade chose AnswerForce for its ability to customize scripts for each location and handle calls 24/7 or as overflow, depending on the location's needs. The onboarding process was praised for its smoothness and simplicity, despite the complexity of the scripts. The service was noted for its consistency in directing callers to the correct point of contact.

AnswerForce was also hired by an e-commerce company to expand its lead generation strategy through outbound marketing and improve inbound services. The company chose AnswerForce after conducting research and having multiple introductory calls. The outbound marketing included email outreach, LinkedIn direct messages, and cold calling to a specific list of leads. Inbound campaigns focused on improving SEO and gaining website traffic through guest posts and backlinks. The company worked with a team of sales executives, SEO experts, developers, and content writers from AnswerForce.