AnswerForce

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AnswerForce is an answering services provider from Tualatin, Ore. It was founded in 1998 and currently has a team of 11 employees. AnswerForce specializes in voice services, but also provides non-voice BPO/back office services to clients from a variety of industries. 

Client Insights

Industry Expertise

Utilities

70%

Education

15%

Energy & natural resources

15%

Client Size Distribution

Small Business (<$10M) 65%

Midmarket ($10M - $1B) 35%

Common Project Size

<$10K 7 projects

$50K-$199K 3 projects

$10K-$49K 2 projects

Clients

  • GPS Technologies

Highlights from Recent Projects

Overall Rating

4.4
18 Reviews

AnswerForce collaborated with Christ Presbyterian Church in Minnesota to establish an efficient management system. This system enables the church's congregation to reach pastors during emergencies. The company set up a rotational system where pastors take turns being on-call for 6-8 weeks. The system tracks call details, including times, caller information, reasons for calling, and response times. It also records each call for review. This project began in November 2017 and continues on an ongoing basis, with the church spending about $50 per month on the service.

AnswerForce was hired by Renegade Services, an oil, and gas service company, to serve as their answering service for 16+ locations. The company answers calls 24/7 for Renegade, with each location having a customized script and list of contacts. AnswerForce works with complex scripts that needed to be customized for each location. The onboarding process was smooth, with AnswerForce successfully creating a system where callers can reach the correct point of contact with consistency. The company has been with AnswerForce for 8 months and has had a positive experience.

An e-commerce company partnered with AnswerForce to expand their lead generation strategy through outbound marketing and inbound services. The outbound marketing includes email outreach, LinkedIn direct messages, and cold calling specific leads based on the company's Ideal Customer Profile (ICP). New campaigns are launched weekly, with AnswerForce representatives consistently following up with prospective clients until appointments are set. The inbound campaigns focus on improving the company's SEO and increasing website traffic through guest posts and backlinks. The company has a dedicated team from AnswerForce, including sales executives, SEO experts, developers, and content writers.

Timeliness

3.6

Service Excellence

4.4

Value

3.6

Would Recommend

4.5