Flatworld Solutions
visit site- $1,000+
- 1,000 - 9,999 employees
- Princeton, NJ
Flatworld Solutions is an outsourcing company headquartered in Princeton, N.J. Founded in 2006, they have a team of over 750 employees. The firm's international offices are based across India, the U.K, and the Philippines and has experience in nonvoice/ back office, transcription, and call center services. Their Clients mostly work in manufacturing, education, and healthcare industries.
Client Insights
Industry Expertise
20%
15%
15%
5%
5%
5%
5%
5%
5%
Client Size Distribution
Small Business (<$10M) 40%
Midmarket ($10M - $1B) 40%
Enterprise (>$1B) 20%
Common Project Size
$10K-$49K 7 projects
<$10K 5 projects
$50K-$199K 2 projects
Clients
- MSN
Highlights from Recent Projects
Flatworld Solutions was enlisted by an e-commerce jewelry company to provide customer service, sales support, and data analysis. The team of 2-5 employees was responsible for handling customer calls, resolving concerns, working with various business touchpoints, generating reports, and managing customer service software systems. The CEO found Flatworld Solutions through a referral and chose them for their efficient management team that closely monitors and manages staff's performance.
Flatworld Solutions was contracted by a major UK university to build a suite of Power BI reports and transcribe historic paper copies of student records. The project, involving 6-10 employees, aimed to facilitate data-driven decision-making within the university. The selection of Flatworld Solutions was influenced by their high ratings, budget-friendly pricing, good value for cost, and alignment with the university's values.
Quantum Tax Consultants, a tax and business consulting company, engaged Flatworld Solutions to create a website. The project was handled by a team of 2-5 employees. The company chose Flatworld Solutions, having worked with them for over 10 years and having confidence in their hands-on approach and ease of collaboration. The website development was a success, further cementing the long-standing partnership between the two companies.
Timeliness
Service Excellence
Value
Would Recommend
Awards
2023
2023
2023
2023