Flatworld Solutions

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Flatworld Solutions is an outsourcing company headquartered in Princeton, N.J. Founded in 2006, they have a team of over 750 employees. The firm's international offices are based across India, the U.K, and the Philippines and has experience in nonvoice/ back office, transcription, and call center services. Their Clients mostly work in manufacturing, education, and healthcare industries. 

Client Insights

Industry Expertise

Information technology

20%

Business services

15%

Medical

15%

Automotive

5%

Education

5%

Financial services

5%

Legal

5%

Media

5%

Real estate

5%

Client Size Distribution

Small Business (<$10M) 40%

Midmarket ($10M - $1B) 40%

Enterprise (>$1B) 20%

Common Project Size

$10K-$49K 7 projects

<$10K 5 projects

$50K-$199K 2 projects

Clients

  • MSN

Highlights from Recent Projects

Overall Rating

4.7
23 Reviews

Flatworld Solutions was enlisted by an e-commerce jewelry company to provide customer service, sales support, and data analysis. The team of 2-5 employees was responsible for handling customer calls, resolving concerns, working with various business touchpoints, generating reports, and managing customer service software systems. The CEO found Flatworld Solutions through a referral and chose them for their efficient management team that closely monitors and manages staff's performance.

Flatworld Solutions was contracted by a major UK university to build a suite of Power BI reports and transcribe historic paper copies of student records. The project, involving 6-10 employees, aimed to facilitate data-driven decision-making within the university. The selection of Flatworld Solutions was influenced by their high ratings, budget-friendly pricing, good value for cost, and alignment with the university's values.

Quantum Tax Consultants, a tax and business consulting company, engaged Flatworld Solutions to create a website. The project was handled by a team of 2-5 employees. The company chose Flatworld Solutions, having worked with them for over 10 years and having confidence in their hands-on approach and ease of collaboration. The website development was a success, further cementing the long-standing partnership between the two companies.

Timeliness

4.8

Service Excellence

4.7

Value

4.6

Would Recommend

4.7

Awards

120602

2024

113167

2024

63053

2023

63067

2023

81589

2023