DialAmerica
visit site- $5,000+
- 1,000 - 9,999 employees
- Mahwah, NJ
DialAmerica is a business process outsourcing firm headquartered in Mahwah, N.J. with offices in New York City, Athens, Ga., Charleston, and Cleveland. Founded in 1957, they have over 5000 employees. Their services include voice call process outsourcing, but they offer non-voice services as well.
Client Insights
Industry Expertise
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5%
Client Size Distribution
This provider has not added their client sizes.
Common Project Size
$10K-$49K 6 projects
$50K-$199K 4 projects
<$10K 3 projects
Clients
- TIME Magazine
Highlights from Recent Projects
DialAmerica was hired by a supplemental health insurance company to handle lead generation services. They created an outbound calling program for small businesses, writing a legally approved script and setting up appointments to discuss health insurance needs. The program grew from 200 hours to 3,000 hours of calling per month. Initially, DialAmerica was just the recipient of inbound calls from a mailer or display ad but eventually, they were also used for outbound calling. The project began in April 2017 and is ongoing. The client initially invested around $8,000-$9,000 per month, which has increased to approximately $100,000 per month in the last nine months, totaling around $700,000.
In another project, DialAmerica was contracted by Southern California Edison, an electric company, to provide outbound call services. The company was switching to a new program and needed to reach out to customers who would not benefit from the change. DialAmerica reached out to these customers during specific hours and explained the change, ensuring they acknowledged the situation and made a rate change if necessary. The client's team came up with the basic script, but DialAmerica helped make changes based on their expertise. The engagement began in October 2017 and is ongoing, with the client investing about $20,000 so far.