DialAmerica
visit site- $5,000+
- 1,000 - 9,999 employees
- Mahwah, NJ
DialAmerica is a business process outsourcing firm headquartered in Mahwah, N.J. with offices in New York City, Athens, Ga., Charleston, and Cleveland. Founded in 1957, they have over 5000 employees. Their services include voice call process outsourcing, but they offer non-voice services as well.
Client Insights
Industry Expertise
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10%
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5%
Client Size Distribution
This provider has not added their client sizes.
Common Project Size
$10K-$49K 6 projects
$50K-$199K 4 projects
<$10K 3 projects
Clients
- TIME Magazine
Highlights from Recent Projects
Project 1: DialAmerica, a telemarketing company, was hired by a supplemental health insurance company to handle their lead generation services. DialAmerica developed an outbound calling program for small businesses, setting up appointments to discuss health insurance needs. The program grew significantly, from approximately 200 hours to 3,000 hours of calling per month. The collaboration started in April 2017 and is ongoing, with the client investing around $700,000 so far. DialAmerica's role was primarily setting appointments and directing clients to the company's local office.
Project 2: Southern California Edison, an electric company, engaged DialAmerica for outbound call services. The project aimed to communicate changes in a program to 20,000 customers who would not benefit from it, allowing them to opt-out. DialAmerica's team reached out to these clients during specific hours, explaining the changes and initiating rate changes if necessary. The collaboration began in October 2017 and is ongoing, with an investment of approximately $20,000. DialAmerica's expertise was valuable in crafting and revising the communication script based on customer reactions, ensuring clear and effective communication.