Top 100 Call Center Services
September 2023List of the Best Voice Services Providers on the Market
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31
- Undisclosed
- 10 - 49 employees
- Garden City, NY
Go Answer is a leading bilingual contact center, providing 24/7 voice, web-chat, email, and ticketing services for large and small businesses. They serve multiple industries such as home services, property management, e-commerce, healthcare, transportation, and fintech. Go Answer also has a bilingual dedicated legal division that strictly handles legal intake and retainer services for law firms across the United States. Go Answer was founded in 2012 and is based in New York, with additional state-of-the-art call centers in St. Lucia and Florida. Go Answer understands the importance of being a true extension of their clients brand. They provide friendly, professional and expert answering services, virtual reception services, and custom contact center solutions that reflect the values and reputation of your company
Clients
- Century21
- New York Daily News
- LensDirect.com
- Parker & Waichman
Industries
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Go Answer was hired by an e-commerce retailer as their primary call center for their business. The team provides about 120 agents during peak hours and handles 75% of their customers' calls.
"We have a great relationship with them and we love their service."
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32
- Undisclosed
- 250 - 999 employees
- Duluth, GA
Moneypenny is a call answering and managed live chat firm based in Duluth, Georgia, that was established in 2000. Their team of over 1000 employees answers calls and live chats for mid-market and large companies looking for more personalized service.
Clients
- Eagle Bioscience
- BMW
- The Federal Saving Bank
- Keller Williams
Industries
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A kickboxing fitness facility engages Moneypenny to provide answering services. In addition to answering phone calls, the team records and forwards messages for the client to later address.
"They’re friendly, timely, and receptive to my requests."
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33
- Undisclosed
- 50 - 249 employees
- Margate, FL
Based out of Margate, Florida, Answering Service Care offers voice services to small businesses. This includes answering a variety of phone call inquiries from stakeholders. The telecommunications vendor has fewer than 50 employees serving industries spanning from real estate to legal and medical. The company was founded in 1974.
Clients
- Keiser University
- Debt.com
- McDonald's
- Becton Dickinson (BD)
Industries
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Answering Service Care provides ongoing call center services for a real estate development company. The team has set up an auto attendant and takes calls from existing tenants and for office leasing.
"We're impressed by their great technical skills and reliability."
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34
- $5,000+
- 10 - 49 employees
- Covina, CA
Upcall is an outbound call service based in San Francisco. It was founded in 2016 and now has a team of around 20 that is exclusively dedicated to providing voice services.
Clients
- LG
- Hotel Tonight
- Munchery
- 99designs
Industries
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A healthcare company hired Upcall for cold calling services. The team was required to call 800 leads up to 10 times, but not more than once a day. The goal was to schedule virtual product demos.
"We found the ability to listen back to calls extremely useful."
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35
- $5,000+
- 2 - 9 employees
- Kyiv, Ukraine
Established in 2021, Imabys is a media planning and buying agency. They are based in Middletown, Delaware and Kyiv, Ukraine and have a small team. Their services include media planning & buying, social media marketing, content marketing, affiliate marketing, and more.
Industries
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Imabys provided marketing support for a freelancing automation website's sponsored campaign. The team helped the firm select influencers, run negotiations, and execute campaigns throughout the engagement.
"We were impressed by how easy and fast we could find influencers."
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36
- $1,000+
- 50 - 249 employees
- Berkeley, CA
Wing Assistant, a back office outsourcing company, was established in 2018. Their midsize team is located in Berkeley, California. Their services include back office outsourcing, customer service outsourcing, sales outsourcing, call center services, and more.
Industries
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Wing Assistant develops a social media strategy and creates content for a digital marketing company. The team is responsible for setting a weekly editorial calendar, posting, and responding to comments.
"I’m able to get this quality of work within my budget."
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37
- $25,000+
- 1,000 - 9,999 employees
- Sofia, Bulgaria
Out2Bound is a marketing agency headquartered in Sofia, Bulgaria, that was established in 2016. Their team of 20 employees offers business consulting, voice services, direct marketing, on-demand lead generation services.
Clients
- Progress Software
- Telelink Group
- Sirma Group
- Pryv
Industries
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Out2Bound assisted a software development company's marketing team in generating leads and managing their LinkedIn account. They handled email automation, database update, cold calling, and arranging meetings.
"They demonstrated excellent communication and collaboration."
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38
- $1,000+
- 50 - 249 employees
- New York, NY
CrewBloom is an outsourcing partner based in New York. Founded in 2016, their team of around 60 employees provides back-office services and voice services.
Clients
- WebFX
- Pfizer
- Allstate
- Asurea
Industries
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CrewBloom provides customer support to a footwear company. They respond to customer emails and messages, process daily orders, manage refunds, resolve shipping errors, and dispute credit card chargebacks.
"They are always very attentive to our needs and constantly communicate with us."
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39
- $1,000+
- 50 - 249 employees
- Durrës, Albania
Dalerio Consulting is a consultancy founded in 2017 in Durres, Albania with no more than 10 experts. They specialize in social media marketing, email marketing, and SEO solutions for small and mid-market agencies in the industries of advertising and business services.
Clients
- KlimaTek
- Korrieri
Industries
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Dalerio Consulting provided organic SEO, PPC management, and call center services to an HVAC company.
"They were reliable and good communicators."
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40
- $5,000+
- 250 - 999 employees
- Austin, TX
Located in Austin, EBQ has a team of around 250 working with clients in the IT, advertising, and business industries. They provide voice services, CRM consulting, and email marketing expertise to clients looking for B2B lead generation and appointment setting.
Industries
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A cloud communications company hired EBQ for their customer support services. The team is responsible for improving customer relations, issue resolutions, and sales marketing.
"They took the initiative to modify our inputs into what they needed for successful outbound campaigns."
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41
- $1,000+
- 1,000 - 9,999 employees
- Wilmington, DE
Invensis is an IT, BPO, and call center services company based in Bangalore, India, with an office in Wilmington, Del. Founded in 2000, Invensis's team of more than 350 employees offer non-voice BPO/back office services and call center services.
Clients
- Groupon
- Sprint
- Web2Carz
- Wyndham
Industries
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A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.
"They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm
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42
- $10,000+
- 250 - 999 employees
- San Pablo City, Philippines
Call center company Big Outsource is in San Pablo City, Philippines. The midsize firm was founded in 2014. Their services include voice services and non-voice bpo/back office services.
Industries
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Big Outsource provides customer and technical support operations services for a telecommunications company. They manage the billing and collection process and help fasten resolution times.
"Their proactive communication and transparency are particularly appreciated."
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43
- $1,000+
- 10 - 49 employees
- Thatcham , United Kingdom
Verbatim Virtual Receptionists is a call answering service company that was founded in 1997. Based in Thatcham, U.K., the team of about 10 employees does voice services and non-voice BPO and back-office services, including virtual receptionist, inbound appointment scheduling, B2B lead generation and qualification, and online customer support.
Clients
- Knight Frank
- Volkswagen Group UK
- HelpAge International
- NRG networks
Industries
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Verbatim Virtual Receptionists provide answering services to the client. They field all the client’s calls and transfer them to the in-house team as appropriate.
"They understand our business and our goals."
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44
- $1,000+
- 10 - 49 employees
- Toronto, Canada
Veta Virtual Receptionist is a phone answering service. They are headquartered in Toronto, Canada and have a small team that provides voice services. The company was founded in 2020.
Industries
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Veta Virtual provides virtual receptionist services to help address a law firm's reception needs.
"We really appreciate your ongoing analysis of our needs and ensuring that we receive the best package available to us."
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45
- $1,000+
- 50 - 249 employees
- Sugar Land, TX
IdeasUnlimited is a support services provider based in the Philippines. They were founded in 2010 and have 68 employees. They specialize in voice services, HR services, and non-voice BPO for clients in the e-commerce, financial services, and healthcare fields.
Clients
- TravelWifi
- PatPat
- SMM Global
- Dallas Maids
Industries
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IdeasUnlimited carried out customer service outsourcing services for a fintech company. The team handled customer inquiries, resolved issues, and provided technical support across various channels.
"Their commitment to continuous improvement and proactive problem-solving truly set them apart."
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46
- $1,000+
- 1,000 - 9,999 employees
- Long Beach, CA
Located in Washington, District of Columbia and Pasig, Philippines, Boldr is a call center. Launched in 2016, the small team focuses on voice services and non-voice bpo/back office services.
Industries
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Boldr. is providing professional employer organization (PEO) services for a baby registry platform. They're in charge of onboarding team members and providing customer support, among other tasks.
"They meet the specific needs of our company in a way that no other competitor can."
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47
- $1,000+
- 1,000 - 9,999 employees
- San Francisco, CA
Vsynergize is a global sales and marketing service provider that has offices in San Francisco, Westborough, Mass., and Pune, India. Founded in 2001, Vsynergize's team of about 300 employees has nearly two decades of experience specializing in call center services. The firm also extends back-office services to its clients in the financial services, telecommunications, and healthcare industries.
Industries
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To acquire more leads, a consulting firm hired VSynergize for their sales outsourcing and call center services. The team reached out to potential customers, handled customer inquiries, and provided support.
"We were impressed with their dedication to understanding our business inside and out."
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48
- $1,000+
- 250 - 999 employees
- Pasig, Philippines
Tru29 Solutions Inc. is an outsourcing solutions provider from Pasig City, Philippines, and with a second location in Costa Mesa, Calif. Founded in 2015, their team of 50+ employees provides voice services, non-voice BPO, back-office services, social media marketing, and more. Their main clients are small businesses in financial, consumer products, and e-commerce industries, among others.
Clients
- Casera
- Lumina
- Global Source Trading
- Nogu Studio
Industries
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Tru29 Solutions Inc. handles the social media marketing of the client of a marketing and advertising agency. They are responsible for onboarding models and setting up online profiles, content, and promotion.
"Their service is great! They are definitely contributing to the growth of our business."
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49
- Undisclosed
- 250 - 999 employees
- Portland, OR
Ruby Receptionists is a voice services firm based in Portland, Oregon, that was established in 2003. Their team of more than 250 employees offers voice call support, appointment management, and conventional answering services.
Clients
- Conroy Consults
- McKeen Law Firm
- Molinar and Co Financial Advocates
Industries
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Ruby Receptionists provide ongoing phone answering services to a solo legal practitioner. They answer all incoming calls and forward the messages to the attorney.
"They run a tight ship."
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50
- $1,000+
- 10 - 49 employees
- Lafayette, CA
LevelUp Leads is a Lafayette, California-based social media marketing firm. The firm offers social media marketing, email marketing, call center services, and back office outsourcing and is small.The firm was founded in 2021.
Industries
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A software security company hired LevelUp Leads to handle their content syndication for B2B lead generation. They also wrote cold outreach emails and created email sequences by products, personas, and goals.
"They really care about your results."
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51
- Undisclosed
- 1,000 - 9,999 employees
- Portland, OR
AnswerForce is an answering services provider from Tualatin, Ore. It was founded in 1998 and currently has a team of 11 employees. AnswerForce specializes in voice services, but also provides non-voice BPO/back office services to clients from a variety of industries.
Clients
- GPS Technologies
- Handyman Matters
- Progressive Comfort Solutions
- healthcare
Industries
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AnswerForce provides after-hours phone answering services for an online payment portal. The team follows a script and helps callers complete their payments successfully.
“Their responsiveness stands out.”
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52
- $1,000+
- 250 - 999 employees
- Portland, OR
Prialto is a midsize non-voice bpo/back office services company. Headquartered in Portland, Oregon; Guatemala City, Guatemala and Manila, Philippines, the company was launched in 2008. Their services include non-voice bpo/back office services and voice services.
Clients
- Headline
- Woodruff Sawyer
- Rapid7
- Graham Company
Industries
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Prialto provided virtual assistant and marketing support services for a sales training company. Prialto provided a virtual assistant that supported the client with marketing efficiency.
"I was impressed with their culture and team spirit."
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53
- Undisclosed
- 1,000 - 9,999 employees
- Margate, FL
Global Response is a contact center company based in Margate, Fla., that was established in 1974. Their team of more than 450 employees offers contact center services, inbound sales processing, order processing, chat support, email response, and social media support.
Clients
- Crate&Barrel
- Lacoste
- MoMA
- Anthropologie
Industries
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Global Response provided technological and billing services for a life sciences company. Their team processed 100 calls per day. and processed orders. Their work increased overall processing efficiency.
"They act as a strategic partner that is crucial to our business success." – IT Director, Life Sciences Company
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54
- $1,000+
- 250 - 999 employees
- București, Romania
Answering service company Valoris Center is in București, Romania. The company provides voice services, non-voice bpo/back office services, and CRM consulting and SI and is midsize.The company was established in 2006.
Industries
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Valoris Center provides call center services for an automobile producer. The team calls potential customers who fill in the contact form on the client's website.
"There are some limitations due to the systems we are using, but Valoris goes above and beyond to overcome them."
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55
- $1,000+
- 10 - 49 employees
- Ghaziabad, India
SalesAladin is a customer acquisition firm founded in 2016 in Ghaziabad, India. With a team of more than 40 employees, SalesAladin supplies clients in the IT, business services, and healthcare industries with content marketing, voice/call center services, and non-voice BPO/back office services.
Clients
- Comviva
- Flytxt
- Tecnotree
- Algoworks
Industries
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SalesAladin was hired by a SaaS company to generate demo appointments for their products. They've helped define target audiences, write email and LinkedIn templates, and build targeted contact lists.
"We like their targeted approach and quick demo meetings with our target audience."
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56
- $1,000+
- 10 - 49 employees
- Los Angeles, CA
Founded in 2016, Cleverly is a marketing agency that offers lead generation and LinkedIn Ads to their clients. Their 50 employees are based out of Los Angeles.
Clients
- LeaseLock
- Bambee
- MeMD
- Kustomer
Industries
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Cleverly has helped an event venue create a LinkedIn campaign to increase brand awareness. The campaign includes sending connection requests and automated messages to corporate event planners.
"I was impressed with our response rate throughout the campaign."
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57
- $5,000+
- 10 - 49 employees
- Toronto, Canada
Purple Sales is a B2B lead generation and sales company headquartered in Toronto, Canada. Founded in 2017, their team of approximately 11 employees primarily serves small to midmarket clients in the IT and manufacturing sectors. Their services include email marketing, market research, and voice services.
Industries
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Purple Sales has been hired by a growth strategy firm to develop integrated inbound and outbound marketing strategies for them. Their work includes lead generation, appointment setting, and follow-up calls.
"Their focus on continuous improvement shows in the results of our campaigns."
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58
- $1,000+
- 1,000 - 9,999 employees
- Kyiv, Ukraine
A.R.C.E. is a call center based in Lviv, Ukraine. Founded in 2007, the team of 52 specializes in voice and non-voice BPO/back office services.
Clients
- Vodafone
- VFS.Global
- CGI
- BlaBlaCar
Industries
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An IT services company has hired A.R.C.E. Call Center to help build their user support department from the ground up. The team provides user support through voice and non-voice channels.
"A.R.C.E. Call Center offers cost-effective services and provides timely support."
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59
- $10,000+
- 1,000 - 9,999 employees
- Cambridge, MA
Founded in 2015, Peak Support is a Boston-based business process outsourcing (BPO) provider. Their approximately 250 employees provide both voice services like inbound appointment scheduling and B2C telemarketing. They also provide email- and chat-focused customer support.
Clients
- Ministry of Supply
- Public Rec
- BloomNation
Industries
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Peak Support provides customer support through Facebook and Zendesk for a wholesale and manufacturing company. They also are working on a customer feedback loop, collecting data from several funnels.
“Their passion and energy in listening to, and solving, people’s issues, sets them apart from the competition.”
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60
- $1,000+
- 1,000 - 9,999 employees
- Pasig, Philippines
Acquire BPO is a global business outsourcer based in Pasig City, Philippines with offices in Calabarzon, Philippines, Central Luzon, Philippines, Melbourne, Australia and Dallas. Founded in 2005, Acquire BPO's team of around 1,100 employees provides non-voice BPO/back office services and voices services.
Clients
- Flexigroup
- Monat
- Samsung
- KFC
Industries
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Acquire BPO assisted a business service with customer-based phone support so they could be more personal and feel more in touch with customers. Acquire BPO took charge of the company's 100+ daily calls, which allowed its employees to focus on other tasks.
"[Their strengths:] Their responsibility, patience, honesty, and humility." – President, Business Service
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