What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
  Read More
  Industries
  View Profile Visit Site
- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
  Read More
  Industries
  View Profile Visit Site
- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
  Read More
  Industries
  View Profile Visit Site
6391

Digital Boosts

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Noida, India
Founded in 2022, Digital Boosts is a small Noida, India-based social media marketing agency. Their services include Social Media Marketing and Email Marketing.
Read More

View Profile Visit Site
Get connected with a company for free

Tell us about your project, and we'll match you with vetted companies that meet your requirements.

Get Started
6392

Mitchell Brown Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Mitchell Brown Consulting is a small Lutherville, Maryland-based PR company. The team provides Public Relations and Market Research.
Read More
Industries
View Profile Visit Site
Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
  Read More
  Industries
  View Profile Visit Site
6393

Fractional CMO Pros

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Fractional CMO Pros, a Fractional CMO Services company, was established in 2021. The agency focuses on Fractional CMO Services and Branding.
Read More

View Profile Visit Site
6394

Ignite B2B Growth

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Ignite B2B Growth is a Marketing Strategy company founded in 2016. The firm focuses on Marketing Strategy and Search Engine Optimization, and is small.
Read More
Industries
View Profile Visit Site
6395

Haller Marketing Partners

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Littleton, CO
Marketing Strategy company Haller Marketing Partners provides Marketing Strategy and Business Consulting. They are in Littleton, Colorado.
Read More

View Profile Visit Site
6396

Marketing Maven

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Marketing Maven is a Denver, Colorado-based branding firm. Established in 2010, the team offers Branding and Marketing Strategy.
Read More

View Profile Visit Site
6397

Propulsion Growth Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Aurora, CO
Propulsion Growth Solutions is a Market Research company founded in 2023. Their services include Market Research and Business Consulting.
Read More
Industries
View Profile Visit Site
6398

Camille Kennedy Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Camille Kennedy Consulting is a PR agency. They specialize in Public Relations and Market Research and were established in 2008. The firm is based in Toronto, Canada.
Read More
Industries
View Profile Visit Site
6399

Brave World Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Denver, CO
Brave World Marketing is a small Advertising company founded in 2015. Their team provides Advertising and Branding.
Read More

View Profile Visit Site
6400

3Bug Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Matthews, NC
Launched in 2008, 3Bug Media is a small social media marketing agency based in Matthews, North Carolina. Their team provides Social Media Marketing and Search Engine Optimization.
Read More

View Profile Visit Site
6401

Adaptive Tiers

(0 Reviews)

Not yet reviewed.
- $5,000+
- Freelancer employees
Adaptive Tiers is a small branding company in Charlotte, North Carolina. The team provides Branding and Marketing Strategy.
Read More

View Profile Visit Site
6402

Digital Dash Studios

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Digital Dash Studios is a web design agency based in Brick, New Jersey. The team specializes in Web Design and Web Development.
Read More

View Profile Visit Site
6403

Oceans Marketing, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Roma, Italy
Marketing Strategy company Oceans Marketing, LLC is based in Roma, Italy. The team offers Marketing Strategy and Social Media Marketing.
Read More

View Profile Visit Site
6404

M7 Social Project

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Monticelli-fontana, Italy
M7 Social Project, a Market Research company, was founded in 2018. Based in Monticelli-fontana, Italy, the team specializes in Market Research and Marketing Strategy.
Read More

View Profile Visit Site
6405

Planet

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Ancona, Italy
Founded in 2021, Planet is a Marketing Strategy company. Headquartered in Ancona, Italy, the team provides Marketing Strategy and IT strategy consulting.
Read More

View Profile Visit Site
6406

SEO Mechanic

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Naples, FL
SEO Mechanic is a Naples, Florida-based SEO agency. The team specializes in Search Engine Optimization and Digital Strategy.
Read More

View Profile Visit Site
6407

Made in Trenbania

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Made in Trenbania is a social media marketing company founded in 2010. Their services include Social Media Marketing and Search Engine Optimization.
Read More

View Profile Visit Site
6408

Alessandro Nicoli

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Cava de' Tirreni, Italy
Founded in 2014, Alessandro Nicoli is a social media marketing agency. Their team provides Social Media Marketing and Search Engine Optimization.
Read More

View Profile Visit Site
6409

7-Second Websites

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
7-Second Websites is a branding agency. The Minneapolis, Minnesota-based company was launched in 2021. Their services include Branding and Marketing Strategy.
Read More
Industries
View Profile Visit Site
6410

Early Bird SEO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Early Bird SEO is a SEO services firm. They are in Morrisville, North Carolina and have small team. Their services include Search Engine Optimization and Conversion Optimization.
Read More

View Profile Visit Site
6411

New Oceans Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
New Oceans Digital is a small Market Research company launched in 2019. Their services include Market Research and Digital Strategy.
Read More

View Profile Visit Site
6412

Easy4Host Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- New York, NY
Easy4Host Inc. Is a web design agency. The agency is located in New York, New York. Their team specializes in Web Design and Search Engine Optimization.
Read More

View Profile Visit Site
6413

ISC Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Bloomington, IL
ISC Media is a Bloomington, Illinois-based SEO agency. Their services include Search Engine Optimization and Web Design.
Read More

View Profile Visit Site
6414

Seopya

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Sunny Isles Beach, FL
Seopya is a SEO services firm. They were founded in 2015, and their services include Search Engine Optimization and Web Design.
Read More

View Profile Visit Site
6415

AD Consults

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- London, England
AD Consults is a Business Consulting company. Their small team of employees is located in London, England. Their team focuses on Business Consulting and AI Consulting.
Read More

View Profile Visit Site
6416

Deseret Marketing Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Las Vegas, NV
Deseret Marketing Group is a social media marketing firm. The Las Vegas, Nevada-based team focuses on Social Media Marketing and Email Marketing.
Read More

View Profile Visit Site
6417

Scott Marketing & Consulting Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- San Antonio, TX
Scott Marketing & Consulting Group is a Direct Marketing company founded in 2018. Located in San Antonio, Texas, the team focuses on Direct Marketing and Social Media Marketing.
Read More
Industries
View Profile Visit Site
6418

Digital Market Design

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
Digital Market Design is a social media marketing agency. The Arlington, Texas-based company was founded in 2018. Their team focuses on Social Media Marketing and Search Engine Optimization.
Read More

View Profile Visit Site
6419

2matic Interactive

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- West Hartford, CT
Based in West Hartford, Connecticut, 2matic Interactive is a social media marketing agency. They offer Social Media Marketing and Email Marketing.
Read More

View Profile Visit Site