MattsenKumar LLC

MattsenKumar LLC was hired by a subsidiary bank to handle their telesales team, with the primary task of cross-selling various financial products to customers. The team was provided with monthly calling data, which they used to dial customers and ensure maximum sales conversion. Tools such as TCM dialler and CRM were used in the process. The bank worked closely with an account manager and his supervisors from MattsenKumar to ensure the services were delivered in the best possible manner. All calls were recorded and sales calls were audited before being shared with Freecharge/ Axis Bank. The bank appreciated MattsenKumar's reasonable pricing and the leadership team's extensive experience.

For DMI Finance Private Limited, a financial institution, MattsenKumar LLC provided call center services. The team handled all customer transactions, complaints, requests, and queries at their contact center. They were also prepared to answer any questions customers had regarding their loan payments. In addition, they responded to emails and social media chats. DMI Finance worked with MattsenKumar's general managers, head of process operations, and VP, and they invested approximately $16,000-$20,000 USD per month for their services. The engagement, which started in June 2018, was ongoing and DMI Finance was satisfied with MattsenKumar's performance and professionalism.

Effizent Seele Pvt. Ltd. hired MattsenKumar LLC to sell GST Suvidha Centers through a call center model on a PAN India basis. The goal was to open 20,000 GST Suvidha Centers in a financial year. Effizent Seele generated qualified leads from potential customers interested in opening GST Suvidha Centers and passed these leads to MattsenKumar. The call center team of MattsenKumar then converted these potential leads into sales. The team was composed of 50 Sales Agents, 1 Process Owner, 1 Manager, 2 Assistant Managers, and 3 Team Leads. The project was successful and the vendor was chosen through an industry reference.