MattsenKumar LLC

MattsenKumar LLC provided call center services for DMI Finance Private Limited, a financial institution offering loans to customers. The scope of their involvement included responding to customer inquiries, handling transactions, answering questions about loan payments, and providing end-to-end customer service via phone calls, emails, and social media chats. The company spent approximately $16,000-$20,000 per month on this service, which began in June 2018 and is ongoing. MattsenKumar was selected for their service quality, performance, and professional reputation in providing call center services across India.

For Effizent Seele Pvt. Ltd., MattsenKumar LLC was hired to sell GST Suvidha Centers through a call center model across India. The goal of the project was to open 20,000 GST Suvidha Centers in a financial year. MattsenKumar's team, which consisted of 50 sales agents, a process owner, a manager, two assistant managers, and three team leads, worked on converting potential leads into sales. The vendor was chosen through an industry reference.

MattsenKumar LLC was hired by a subsidiary bank to manage a telesales team responsible for cross-selling different financial products to customers. The vendor was chosen for their good services and reasonable prices, as well as the extensive experience of their leadership team. The project involved providing the MK team with calling data every month, which was dialed by the telesales agents to ensure maximum sales conversion. Tools used included a TCM dialer and CRM, all cloud-based. The bank worked with an account manager who collaborated with his supervisors to ensure the best possible service delivery. All calls were recorded and sales calls were audited before being shared with Freecharge/Axis Bank.