Answering Legal

Answering Legal provided clerical support and call services for a small criminal defense firm. The firm's sole practitioner was overwhelmed with managing calls, especially after hours. Answering Legal provided a solution by answering all calls that the client couldn't manage, 24/7. They provided information about the caller and their needs via call, email, or text. The client was introduced to the company through a solicitation from their sales team and decided to continue the partnership after a satisfactory free trial period. The ongoing partnership, which began in August 2015, costs the client about $500 per month, based on call volume.

In a separate project, Answering Legal provided voice services for a solo criminal defense practitioner. The client needed backup for when there was no one in the office to answer the phone. If a call was unanswered, it was forwarded to Answering Legal. They would answer the call, take down the necessary information, and either patch the call through or send the client an email and a text. The client found Answering Legal either through an internet search or through the company reaching out to them. The cost of the ongoing partnership, which began around 2010, is about $25,000 a year, adjusted based on the number of phone calls.

Answering Legal also provided 24/7 call services for a law company that runs two firms, one for criminal defense and family law, and the other for consumer bankruptcy law. The company was seeking a cost-effective alternative to hiring an in-person receptionist. Answering Legal answered all calls, including those on weekends and at night, and helped filter out calls based on urgency. They also offered a service to schedule meetings with the office calendar. The cost of the ongoing partnership, which started in May 2017, varies depending on the service usage, but is currently between $500-$600 per month.