Booth

$1,000+
1,000 - 9,999 employees

Makati, Philippines

Booth, a Back Office Outsourcing company, was established in 2013. The company specializes in Back Office Outsourcing, Customer Service Outsourcing, Other Digital Marketing, IT staff augmentation, and more and has a large team. The company is based in Makati, Philippines; Singapore, Singapore; Mandaue City, Philippines and Bogotá, Colombia.

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Client Insights

Industry Expertise

Advertising & marketing

10%

Business services

10%

Financial services

10%

Information technology

10%

Medical

10%

Supply Chain, Logistics, and Transport

10%

Utilities

10%

eCommerce

10%

Manufacturing

Client Size Distribution

Small Business (<$10M) 20%

Midmarket ($10M - $1B) 70%

Enterprise (>$1B) 10%

Common Project Size

$50K-$199K 4 projects

$10K-$49K 2 projects

1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

4.8

18 Reviews

Booth & Partners were employed by an EduTech company to assist with their growing necessity for quality customer service. The company, which provides online tutoring for children in Australia and New Zealand, required skilled customer service and technical agents to manage their broad customer base and varying time zones. Booth & Partners stood out among other potential partners due to their efficiency, responsiveness, and provision of skillful agents. The integrated agents now provide consistent coverage from 6 am to 9 pm daily, adeptly handling customer queries through phone, email, SMS, and instant chat. The EduTech company commends Booth & Partners for their simplified hiring process, helpful calibration sessions, and their impressive responsiveness. Currently, the EduTech company has 25 agents from Booth & Partners working with them on an ongoing basis.

Timeliness

4.8

Service Excellence

4.8

Value

4.3

Would Recommend

4.8

Awards

2024