Telecom, Inc.
visit site- $1,000+
- 50 - 249 employees
- Oakland, CA
Located in Oakland, California, Telecom, Inc. Is an answering service. The midsize agency was established in 1993. Their services include voice services and non-voice bpo/back office services.
Client Insights
Industry Expertise
15%
10%
10%
10%
10%
10%
10%
10%
5%
Client Size Distribution
Small Business (<$10M) 20%
Midmarket ($10M - $1B) 80%
Common Project Size
$10K-$49K 1 project
$50K-$199K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Telecom, Inc. was hired by Woodhavenfurniture.com to manage and scale their customer service operation as sales began to increase. After a comprehensive RFP process, Telecom was chosen for their competitive rates and high-quality agents. They provided services seven days a week, accommodating all US timezones. Their responsibilities included handling all call volumes, online chat conversations, and service recovery issues. Jon and Rafel were the main points of contact, and the feedback process was clear, consistent, and efficient. The collaboration allowed Woodhavenfurniture.com to focus on improving their service standards based on real-time customer feedback.
In a separate project, a Community Solar sales company engaged Telecom, Inc. for their sales needs. After vetting two potential vendors, Telecom was selected due to their flexible payment terms. Telecom agents were tasked with calling residential prospects interested in community solar, educating them, and closing the sale. The company worked primarily with John Martin, the CEO, and Roffel Ferraz, a manager. Telecom was highly receptive to feedback and readily incorporated ideas from the client.