Telecom, Inc.
visit site- $1,000+
- 50 - 249 employees
- Oakland, CA
Located in Oakland, California, Telecom, Inc. Is an answering service. The midsize agency was established in 1993. Their services include voice services and non-voice bpo/back office services.
Client Insights
Industry Expertise
15%
10%
10%
10%
10%
10%
10%
10%
5%
Client Size Distribution
Small Business (<$10M) 20%
Midmarket ($10M - $1B) 80%
Common Project Size
$10K-$49K 1 project
$50K-$199K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Telecom, Inc. was hired by Woodhavenfurniture.com to manage and scale their entire customer service operation due to increasing sales. The project involved Telecom's team handling all call volume, online chat conversations, and service recovery issues. The service operated seven days a week, accommodating hours across all US time zones. The company chose Telecom after a significant RFP process, favoring their competitive rates and high-quality agents. Woodhavenfurniture.com's main contacts were Jon and Rafel, and the communication was clear, consistent, and efficient, enabling the company to constantly revise service standards and improve operations based on real-time customer feedback.
Telecom, Inc. was contracted by a Community Solar sales company to boost sales. The project involved Telecom's agents reaching out to residential prospects interested in community solar, educating them, and closing the sale. The company selected Telecom over another potential vendor due to their willingness to accept payment 45 days into the engagement. The main contacts for the project were John Martin (CEO) and Roffel Ferraz (Manager). Telecom was highly receptive to feedback and eager to incorporate the client's ideas, demonstrating their commitment to client satisfaction.