MarKam Solutions

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MarKam Solutions is an answering service company. Launched in 2021, the team provides call center services, back office outsourcing, customer service outsourcing, and sales outsourcing. Their midsize agency is headquartered in Sofia, Bulgaria.

Client Insights

Industry Expertise

Supply Chain, Logistics, and Transport

25%

Automotive

20%

Information technology

20%

Retail

20%

Financial services

15%

Client Size Distribution

Small Business (<$10M) 65%

Midmarket ($10M - $1B) 35%

Common Project Size

$50K-$199K 2 projects

$200K-$999K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

5.0
3 Reviews

MarKam Solutions was hired by AES Shipping, a transportation company, to establish a sales and customer service department. The project aimed at achieving cost efficiency by outsourcing back-office operations and increasing customer satisfaction. The decision to choose MarKam Solutions was influenced by the company's high ratings, good value for cost, and alignment with AES Shipping's company values. A team of 23 members from MarKam Solutions was assigned to this project. The key deliverables included timely task completion, increasing sales by 11%, achieving a minimum customer satisfaction rating of 4.8, and adherence to USA industry compliance regulations. The project was a success, with all the key deliverables being met, leading to increased sales and high customer satisfaction.

Timeliness

0.3

Service Excellence

0.3

Value

0.3

Would Recommend

0.3