Daythree Business Services
visit site- Undisclosed
- 1,000 - 9,999 employees
- Shah Alam, Malaysia
Daythree Business Services is a business service provider in Petaling Jaya, Malaysia. They provide voice services, back office services, and business consulting. They work primarily with midmarket and enterprise companies in transportation, telecommunication, and energy industries. Founded in 2008, they have about 150 employees.
Client Insights
Industry Expertise
20%
15%
15%
15%
10%
10%
10%
5%
Client Size Distribution
Midmarket ($10M - $1B) 75%
Enterprise (>$1B) 25%
Common Project Size
<$10K 1 project
$50K-$199K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Daythree Business Services was enlisted by a market research company to handle replenishment, engagement, and yearly checks of Astro panels. The goal of the project was to maintain a high returning daily sample with accurate data from panels and high panel engagement. Daythree was chosen as the vendor due to their superior performance in a previous project. The project primarily involved outbound calls for studies, with some admin tasks such as SMS and newsletters also carried out by Daythree. The team from Daythree included a project manager, a team leader, and three agents.
In another project, Daythree Business Services was hired by a telecommunications company to recruit a team for telemarketing sales. The aim was to achieve targeted conversion rates and sales volumes through various consumer product campaigns. Daythree was responsible for providing training, team leader monitoring, and quality assurance checks for their agents. The vendor was selected through a tender exercise conducted by the procurement team. The project involved contract negotiation, recruitment reviews, performance reviews, and management meetings.
Daythree Business Services was also hired by a digital financial institution for BPO and call centre services. The goal was to migrate a shared-service call centre and improve service levels to enhance customer satisfaction. Daythree was chosen as the vendor after a thorough evaluation of their operational competency and financial stability. The project involved hiring talent in advance for training before the official launch date. The team from Daythree included a customer service executive, an operation manager, a team leader, a QA, a Trainer, and a WFM specialist.