Daythree Business Services
visit site- Undisclosed
- 1,000 - 9,999 employees
- Shah Alam, Malaysia
Daythree Business Services is a business service provider in Petaling Jaya, Malaysia. They provide voice services, back office services, and business consulting. They work primarily with midmarket and enterprise companies in transportation, telecommunication, and energy industries. Founded in 2008, they have about 150 employees.
Client Insights
Industry Expertise
20%
15%
15%
15%
10%
10%
10%
5%
Client Size Distribution
Midmarket ($10M - $1B) 75%
Enterprise (>$1B) 25%
Common Project Size
<$10K 1 project
$50K-$199K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Daythree Business Services was hired by a market research company to support panel replenishment, engagement, and yearly checks. The project aimed to maintain a daily sample of 4,000 returning panels and ensure high panel engagement, compliance, and accuracy of data obtained. Daythree's team, consisting of a project manager, team leader, and three agents, conducted outbound calls, managed toll-free numbers for inbound calls, and handled administrative tasks such as SMS, newsletters, and vouchers. The client chose Daythree due to their superior performance compared to a previous vendor.
In a project for a telecommunications company, Daythree Business Services was tasked with recruiting a team to contact customers based on targeted campaigns for various consumer products. The team provided training, monitoring, and quality assurance checks. The project aimed for high conversion rates and sales volumes, and the quality of recruited agents was consistently reviewed. Daythree was selected through a tender process involving the procurement team.
Daythree Business Services was hired by a digital financial institution to manage the migration of a shared-service call center. The goal was to improve service levels and ensure customer satisfaction. The team, which included an operations manager, team leader, QA, Trainer, and WFM specialist, was responsible for service communication, business improvement action reviews, incident management, and workforce management analysis. The vendor was selected after a thorough review of operational competency, business requirements, and financial stability. Daythree also provided additional cost-free services, including advanced talent recruitment and technical consultation.