Abby Connect

Abby Connect provided virtual receptionist services to Eagle Home Appraisal, a residential real estate appraiser. The company required a team that could handle their phone calls both during and outside business hours. Abby Connect assembled a team of an account manager and 3–4 call executives who developed a script after a thorough onboarding process to understand the client's needs. The engagement, which started in December 2020, has so far cost between $12,000–$15,000 and is ongoing.

In another project, Abby Connect worked with a construction manufacturing company to provide virtual receptionist services. The company needed assistance with customer care during the COVID-19 pandemic when their office was unstaffed. Abby Connect's team, led by Alexandra and Jessica, customer success managers, set up introductory calls and provided services based on the volume of calls received. The engagement, which started in November 2020, has cost around $10,000 and is still ongoing.

Abby Connect also provided call center services to an insurance brokerage. The brokerage required coverage for their employees during their time off. Abby Connect's team, including an account manager and several individuals who answer the phones, worked remotely to handle customer needs. They used a script and were trained to reach out to specific people within the company when they didn't have the answers. The engagement, which began in March 2020, is ongoing.