Abby Connect
visit site- Undisclosed
- 50 - 249 employees
- Las Vegas, NV
Abby Connect is a virtual receptionist firm in Las Vegas. Established in 2005, the team now has 40+ employees. They provide virtual receptionist and answering services for small businesses and mid-market companies in the financial, legal, and business services industries.
Client Insights
Industry Expertise
30%
25%
20%
10%
10%
5%
Client Size Distribution
Small Business (<$10M) 100%
Common Project Size
<$10K 50 projects
$10K-$49K 16 projects
$50K-$199K 4 projects
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Abby Connect provided virtual receptionist services to Eagle Home Appraisal, a residential real estate appraiser. The company required a team that could handle their phone calls both during and outside business hours. Abby Connect assembled a team of an account manager and 3–4 call executives who developed a script after a thorough onboarding process to understand the client's needs. The engagement, which started in December 2020, has so far cost between $12,000–$15,000 and is ongoing.
In another project, Abby Connect worked with a construction manufacturing company to provide virtual receptionist services. The company needed assistance with customer care during the COVID-19 pandemic when their office was unstaffed. Abby Connect's team, led by Alexandra and Jessica, customer success managers, set up introductory calls and provided services based on the volume of calls received. The engagement, which started in November 2020, has cost around $10,000 and is still ongoing.
Abby Connect also provided call center services to an insurance brokerage. The brokerage required coverage for their employees during their time off. Abby Connect's team, including an account manager and several individuals who answer the phones, worked remotely to handle customer needs. They used a script and were trained to reach out to specific people within the company when they didn't have the answers. The engagement, which began in March 2020, is ongoing.