Protel BPO

Protel BPO was contracted by Dominion Energy to improve the efficiency and reduce the operational costs of their customer support services. The team of 2-5 employees from Protel BPO handled inbound customer inquiries through phone, email, and chat support. They provided round-the-clock assistance to customers across different time zones and implemented a robust quality control system to monitor and improve their performance. The client was satisfied with the services provided by Protel BPO, which were found through the Clutch site and chosen for their proximity to the client's geographic location.

For Navillus Contracting, Protel BPO provided call center services to address customer inquiries, complaints, and support needs. The Protel BPO team ensured personalized yet consistent interactions with customers, aligning seamlessly with the brand's tone and values. By utilizing their process reporting capabilities and proactive project management, they significantly enhanced the efficiency of the company. The client found Protel BPO on the Clutch site and chose them for their budget-friendly pricing, good value for cost, and alignment with company values.

Ferrovial Construction Canada Inc. hired Protel BPO for call center services. The team was tasked with managing customer service inquiries, handling a high volume of calls professionally and effectively, exhibiting in-depth industry knowledge, adjusting to changing requirements quickly, and integrating call center operations with the company's internal systems. The primary deliverables included effective phone handling, first-rate customer service, prompt assistance, and constant data security. The client found Protel BPO through an online search and selected them for their budget-friendly pricing and good value for cost.