Protel BPO

Protel BPO successfully managed the call center operations for IHG Hotel and Resorts during a peak holiday period. The company was hired due to a lack of personnel and faced the challenge of handling a high volume of calls. Protel BPO's scope of work included managing guest reservations, inquiries, complaint resolution, and providing training to the customer service team. The team was commended for their ability to efficiently handle the increased call volume and meet the guests' expectations.

Centene Corporation, a healthcare company, hired Protel BPO to improve their call center services due to inefficiencies with their in-house team. Protel BPO was tasked with handling a high volume of daily calls, assisting with eligibility, claims, appointment scheduling, and general support. The company was praised for its professionalism and ability to ensure every caller felt heard, significantly improving the customer service experience.

Palm Beach Tan, a nationwide tanning salon franchise, engaged Protel BPO to assist with their call center and customer service department due to a shortage of personnel. As the company continued to grow, the call center had to handle an increasing number of calls. Protel BPO managed the entire call center operation, including inbound and outbound calls, appointment scheduling, answering service inquiries, and supporting wellness offerings. The company was lauded for its ability to support the team initially and eventually take over the call center operations effectively.