Adentcom Contact Center & BPO

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Call center service Adentcom Contact Center & BPO is in Monterrey, Mexico. The midsize firm was established in 2013. Their team specializes in Call Center Services, Back Office Outsourcing, and Customer Service Outsourcing.

Client Insights

Industry Expertise

Automotive

15%

Business services

15%

Consumer products & services

15%

Insurance

15%

Medical

15%

Real estate

15%

Home Services

10%

Client Size Distribution

Small Business (<$10M) 55%

Midmarket ($10M - $1B) 45%

Common Project Size

<$10K 1 project

$10K-$49K 1 project

$200K-$999K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

4.9
6 Reviews

Adentcom Contact Center & BPO was employed by Cover It Painting and SlateHouse and Home 365, a property management and painting company. The company required a maintenance coordinator and receptionist, and found Adentcom through an online search. The company was chosen due to its cultural fit and cost-effectiveness. Over 20 Adentcom teammates were assigned to this project, providing services such as maintenance coordination, virtual assistance, and receptionist duties.

MoreMeetings.com, a company specializing in B2B appointment setting for IT hardware and software companies, hired Adentcom Contact Center & BPO for a partnership. Adentcom was found through an online search and was chosen for its company values and cost-effectiveness. Between 2-5 Adentcom employees were assigned to this project, offering appointment setting services for MoreMeetings.com's clients. When MoreMeetings.com lacked the necessary employee bandwidth, Adentcom provided a business development agent with excellent English skills, delivering excellent performance and service.

Auxillium, a business process outsourcing company, hired Adentcom Contact Center & BPO to take on inbound/outbound call center tasks and complete data entry for a client. The company found Adentcom through a referral and selected them due to their aligned company values. Between 2-5 Adentcom employees were assigned to this project, tasked with screening job applicants for business tax credits.

Timeliness

4.8

Service Excellence

5.0

Value

4.9

Would Recommend

5.0