Adentcom Contact Center & BPO
visit site- Undisclosed
- 50 - 249 employees
- Monterrey, Mexico
Call center service Adentcom Contact Center & BPO is in Monterrey, Mexico. The midsize firm was established in 2013. Their team specializes in Call Center Services, Back Office Outsourcing, and Customer Service Outsourcing.
Client Insights
Industry Expertise
15%
15%
15%
15%
15%
15%
10%
Client Size Distribution
Small Business (<$10M) 55%
Midmarket ($10M - $1B) 45%
Common Project Size
<$10K 1 project
$10K-$49K 1 project
$200K-$999K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Adentcom Contact Center & BPO successfully completed a project for a compliance solutions company that required assistance with their anonymous reporting services for native Spanish-speaking callers. The scope of work involved taking and documenting inbound calls in Spanish, with the calls being complaints in nature. The documentation was done on an external web form using proper Spanish grammar and form, which was then sent to clients for resolution. The client worked with two dedicated Spanish-speaking agents from Adentcom. The partnership was initiated through a referral and the client chose Adentcom due to their willingness to customize their process to the business needs. The leadership team at Adentcom was also praised for their easy communication, understanding, and adaptability. The project ran from mid-2023 to mid-2024 and ended due to no fault of Adentcom.