OutPLEX
visit site- Undisclosed
- 1,000 - 9,999 employees
- Fort Lauderdale, FL
Non-voice bpo/back office services company OutPLEX was launched in 2001. Their small team is in Santo Domingo, Dominican Republic. OutPLEX specializes in non-voice bpo/back office services.
Client Insights
Industry Expertise
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Client Size Distribution
Midmarket ($10M - $1B) 50%
Enterprise (>$1B) 50%
Common Project Size
$10K-$49K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
OutPLEX was hired by Seta Corp, an online jewelry retailer, to improve their inbound customer service. The primary objectives were to lower costs, improve service, and enhance call quality. OutPLEX was chosen over other companies due to their great cultural fit, value for cost, and alignment with company values, in addition to being a personal referral. The project involved 6-10 employees from OutPLEX who were responsible for handling inbound order calls and customer inquiries. The results saw a marked improvement in service quality and a reduction in costs, demonstrating the effectiveness of OutPLEX's involvement. The company's decision to choose OutPLEX was validated by the successful completion of the project.