Complete Call Solutions
visit site- $1,000+
- 50 - 249 employees
- Omaha, NE
Complete Call Solutions is a voice services outsourcing firm in Omaha, Nebraska. Founded in 2008, they have about 74 employees that serve clients in the retail, hospitality, and financial services sectors.
Client Insights
Industry Expertise
20%
20%
20%
20%
20%
Client Size Distribution
Small Business (<$10M) 25%
Midmarket ($10M - $1B) 50%
Enterprise (>$1B) 25%
Common Project Size
$50K-$199K 5 projects
$200K-$999K 4 projects
<$10K 3 projects
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Complete Call Solutions was hired by a virtual weight management and diabetes prevention company to address their increasing volume of calls. The company needed more resources to cover their phones and provide more shifts in the call center. Complete Call Solutions offered an in-house and onshore solution with features like voicemail to email and different levels of reporting options. The company spent about $75,000 over three years and has been a partner with Complete Call Solutions since June 2015.
In another project, Complete Call Solutions was hired by FormFree, a fintech company specializing in asset verification in the mortgage industry. The company needed Tier I support for their core product, which included fixing reports, answering questions, and completing setup. Complete Call Solutions met the company's needs for minimums and scalability, providing frontline support, answering basic questions, escalating calls when necessary, and organizing responses.
For Limeade, a SaaS company that offers a platform to improve well-being and strengthen workplace culture, Complete Call Solutions provided call center services. Limeade needed a team that understood their software and could easily communicate with their users. Complete Call Solutions was hired to handle simple issues like resetting passwords and other administrative questions, effectively putting a “tier 1” support team in place. The team from Complete Call Solutions consisted of around 10–12 resources.