Complete Call Solutions
visit site- $1,000+
- 50 - 249 employees
- Omaha, NE
Complete Call Solutions is a voice services outsourcing firm in Omaha, Nebraska. Founded in 2008, they have about 74 employees that serve clients in the retail, hospitality, and financial services sectors.
Client Insights
Industry Expertise
20%
20%
20%
20%
20%
Client Size Distribution
Small Business (<$10M) 25%
Midmarket ($10M - $1B) 50%
Enterprise (>$1B) 25%
Common Project Size
$50K-$199K 5 projects
$200K-$999K 4 projects
<$10K 3 projects
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Complete Call Solutions was hired by a virtual weight management and diabetes prevention company to provide call handling support. The company's call volume was increasing and they lacked the necessary resources to manage it. Complete Call Solutions offered an in-house and onshore solution, providing features like voicemail to email and various levels of reporting. The team, which comprised of an account manager and six Tier 1 employees, was trained on the company's services and script. The partnership, which started in June 2015, has cost the company about $75,000 over three years.
A financial technologies company, FormFree, engaged Complete Call Solutions for product support. The company required Tier I support for their core product, including report fixing, answering questions, and completing setup. Complete Call Solutions met their needs for minimums and scalability. The team provided frontline support, answering basic questions, escalating calls when necessary, and organizing responses. The team was composed of an account manager, a team lead for Tier I support, and multiple resources who were onboarded and offboarded as necessary.
Complete Call Solutions was hired by Limeade, a SaaS company, to provide call center services. Limeade needed a team that understood their software and could communicate effectively with their users. Complete Call Solutions was tasked with handling surface-level customer service, such as helping users complete basic administrative tasks like resetting passwords. The team consisted of 10–12 resources from Complete Call Solutions. The project aimed to establish a "tier 1" support team to handle simple issues, allowing Limeade's internal resources to focus on more advanced or urgent issues.