Cenit Inc

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Cenit Inc, a Customer Service Outsourcing company, is headquartered in کراچی, Pakistan and San Francisco, California. The midsize agency was established in 2014. Their services include Customer Service Outsourcing, IT managed services, Call Center Services, Back Office Outsourcing, and more.

Client Insights

Industry Expertise

Advertising & marketing

10%

Business services

10%

Consumer products & services

10%

Information technology

10%

Other industries

10%

Real estate

10%

Retail

10%

Supply Chain, Logistics, and Transport

10%

Utilities

10%

eCommerce

10%

Client Size Distribution

Small Business (<$10M) 30%

Midmarket ($10M - $1B) 70%

Common Project Size

$10K-$49K 2 projects

$50K-$199K 1 project

Clients

  • TVape

Highlights from Recent Projects

Overall Rating

4.8
6 Reviews

Cenit Inc undertook a project for a company that provides email and social media marketing services for real estate, insurance, and loan officers. The project involved processing orders placed through the client's chatbot on the backend. Cenit Inc was responsible for processing the information about the product and customer and creating corresponding accounts. The team built these pipelines in JavaScript. The collaboration began in 2018 and is ongoing. The client's main point of contact is Omer, the Manager of Customer Services at Cenit Inc.

For a design company, Cenit Inc provided call center and back-office outsourcing services. The company hired approximately five customer service, order processing, and cold calling agents from Cenit Inc. The goal was to improve efficiency and cut costs. Cenit Inc was chosen for its high ratings, cost-effective pricing, great culture fit, and good value for cost. The agents were tasked with business development, customer outreach, sales, order processing, catering to customers' design requirements, and enhancing customer satisfaction and relations.

Cenit Inc was engaged by The Logo Designs company, an IT services and marketing firm, to provide back office and customer service. The client had a need for outsourcing various jobs and Cenit Inc was recommended by professional references. The company was chosen for its budget-friendly pricing, great culture fit, good value for cost, and aligned company values. Cenit Inc was tasked with filling open positions related to customer service and other back office operations including accounts, payroll, human resource, and copywriting.

Timeliness

4.8

Service Excellence

4.7

Value

4.8

Would Recommend

5.0