Face for Business

Face for Business provided answering services for an Independent Financial Adviser firm. The company required a professional call answering service to manage their daily calls and relay the details back to them. After considering several vendors, Face for Business was selected for their high level of service and detailed messages. The company provided a receptionist and call answering service from 8am to 8pm which was sufficient for the firm's needs. The firm's account manager was in regular contact to gather feedback, ensuring the service met their expectations.

Face for Business was hired by an accounting firm to serve as their outsourced phone receptionists. The accounting firm had downsized and lacked a dedicated reception area. Face for Business provided a virtual receptionist service, receiving and entertaining client calls, providing information, directing calls, and setting appointments as needed. The service was especially crucial during COVID-19 and holiday periods when the firm could not be in the office. The accounting firm appreciated the continuity provided by having one receptionist consistently handle the same clients and groups. The service began in January 2017 and is ongoing, costing approximately $400-$470 USD per month.

A manufacturer of Vaping & CBD products hired Face for Business for front of house and customer support services. The deciding factor for choosing Face for Business was their understanding of the company's product/service offerings and their "customer is king" ethos. The vendor provided full front office, customer service, and message taking support. The company worked with a dedicated account manager who brilliantly serviced their needs and reporting processes.