Face for Business

Face for Business provided virtual receptionist services for an accounting firm that lacked a dedicated reception area. The company was responsible for receiving and managing client calls, answering queries, providing information, and directing calls to the appropriate personnel. The service also included setting appointments through the firm's diary. The firm appreciated Face for Business's unique approach of assigning one receptionist to consistently handle the same clients or groups, which allowed them to build strong relationships with their clients. The engagement, which started in January 2017, has been ongoing with a monthly cost of around £300–£350.

The company was hired by an Independent Financial Adviser firm to provide professional call answering services. Face for Business was chosen over other vendors after a trial period due to their high level of service and in-depth messaging. They provided a receptionist/call answering service from 8am to 8pm, which met the firm's requirements. The firm has an account manager who regularly contacts them for feedback and oversees a team of staff who handle their calls.

Face for Business was hired by a manufacturer of Vaping & CBD products to provide front of house/customer support services. The company was selected due to their understanding of the client's product/service offerings and their customer-centric ethos. They provided full front office, customer service, and message taking support. The client worked with a dedicated account manager who effectively catered to their needs and reporting processes.