Concert 8 Solutions Inc.
visit site- Undisclosed
- 50 - 249 employees
- New Westminster, Canada
Concert 8 Solutions Inc., a non-voice bpo/back office services and answering service company, was established in 2017. The midsize team specializes in non-voice bpo/back office services and voice services. The firm is located in New Westminster, Canada and Makati, Philippines.
Client Insights
Industry Expertise
25%
25%
25%
10%
10%
5%
Client Size Distribution
Small Business (<$10M) 30%
Midmarket ($10M - $1B) 35%
Enterprise (>$1B) 35%
Common Project Size
<$10K 2 projects
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Concert 8 Solutions Inc. was hired by an AI company, Razor Labs, to provide helpdesk services for their predictive maintenance product. The team at Concert 8 was selected after an extensive review of multiple BPO services, with their experience, service offerings, communication style, working hours flexibility, and pricing standing out. The team delivered 24/7 helpdesk support, with the team consisting of a team leader and two technical representatives. They went through comprehensive training to understand the product, its operation, potential malfunctions, and escalation procedures. The team's main point of contact was the two technical representatives who played a crucial role in the project's success.
The Philippine Canadian Inquirer, a newspaper company, engaged Concert 8 Solutions Inc. to provide live chat support on their website, enabling them to connect with potential advertising and sponsorship clients. Concert 8 was chosen based on positive referrals and their ability to provide services in both Canada and the Philippines. The project required a team of live chat agents to offer 24/7 support, considering the newspaper's global readership across different time zones. An account manager from Concert 8 Solutions Inc. was also assigned to oversee the team and ensure smooth operations.
Timeliness
Service Excellence
Value
Would Recommend
Awards
2022
2022