Concert 8 Solutions Inc.
visit site- Undisclosed
- 50 - 249 employees
- New Westminster, Canada
Concert 8 Solutions Inc., a non-voice bpo/back office services and answering service company, was established in 2017. The midsize team specializes in non-voice bpo/back office services and voice services. The firm is located in New Westminster, Canada and Makati, Philippines.
Client Insights
Industry Expertise
25%
25%
25%
10%
10%
5%
Client Size Distribution
Small Business (<$10M) 30%
Midmarket ($10M - $1B) 35%
Enterprise (>$1B) 35%
Common Project Size
<$10K 2 projects
$200K-$999K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Concert 8 Solutions Inc. was hired by Razor Labs, an AI company, to provide helpdesk services for their predictive maintenance product. The team at Concert 8 underwent training to understand the product, its operations, and how to handle and escalate malfunctions. A team leader and two technical representatives from Concert 8 worked closely with Razor Labs, providing these services 24/7. The decision to hire Concert 8 was based on their experience, communication style, flexible working hours, and competitive pricing.
In another project, Concert 8 Solutions Inc. provided live chat support for the Philippine Canadian Inquirer, a newspaper company. The company sought to add a live chat option to their website for potential advertising clients to contact them. Concert 8 staffed this live chat service 24/7 to accommodate inquiries from different time zones. The decision to hire Concert 8 was based on positive referrals, approval from the management team, and their ability to provide the required services on a month-to-month basis. A team of live chat agents and an account manager were assigned to this project.
Timeliness
Service Excellence
Value
Would Recommend
Awards
2022
2022