Concert 8 Solutions Inc.

Concert 8 Solutions Inc. was hired by an AI company, Razor Labs, to provide helpdesk services for their predictive maintenance product. The team at Concert 8 was selected after an extensive review of multiple BPO services, with their experience, service offerings, communication style, working hours flexibility, and pricing standing out. The team delivered 24/7 helpdesk support, with the team consisting of a team leader and two technical representatives. They went through comprehensive training to understand the product, its operation, potential malfunctions, and escalation procedures. The team's main point of contact was the two technical representatives who played a crucial role in the project's success.

The Philippine Canadian Inquirer, a newspaper company, engaged Concert 8 Solutions Inc. to provide live chat support on their website, enabling them to connect with potential advertising and sponsorship clients. Concert 8 was chosen based on positive referrals and their ability to provide services in both Canada and the Philippines. The project required a team of live chat agents to offer 24/7 support, considering the newspaper's global readership across different time zones. An account manager from Concert 8 Solutions Inc. was also assigned to oversee the team and ensure smooth operations.