Emenac

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Emenac is a call center service company based in London, Ontario. Since 2003, their team of around 100 has been specializing in voice and BPO services for clients in industries including advertising, consumer products, and financial services. 

Client Insights

Industry Expertise

Advertising & marketing

20%

Consumer products & services

20%

Financial services

20%

Medical

20%

Non-profit

20%

Client Size Distribution

Small Business (<$10M) 25%

Midmarket ($10M - $1B) 25%

Enterprise (>$1B) 50%

Common Project Size

This provider does not have any client reviews.

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

4.5
1 Review

Emenac was hired by Virikson Travel to provide customer support and calling services. The travel agency sought to improve its customer service and desired a more professional interaction with clients over the phone. Emenac's call center services were engaged to handle both inbound and outbound calls, as well as bookings and customer support. Emenac provides Virikson Travel with daily data which is used to finalize bookings and send tickets. The engagement, which began in 2015, involves a team of 15 from Emenac to manage the volume of bookings received daily. The project manager of Virikson Travel reported that the work with Emenac is going well and is still ongoing.

Timeliness

4.5

Service Excellence

5.0

Value

5.0

Would Recommend

4.5