Emenac
visit site- $1,000+
- 250 - 999 employees
- London, Canada
Emenac is a call center service company based in London, Ontario. Since 2003, their team of around 100 has been specializing in voice and BPO services for clients in industries including advertising, consumer products, and financial services.
Client Insights
Industry Expertise
20%
20%
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20%
Client Size Distribution
Small Business (<$10M) 25%
Midmarket ($10M - $1B) 25%
Enterprise (>$1B) 50%
Common Project Size
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Clients
This provider has not added their key clients.
Highlights from Recent Projects
Emenac was hired by Virikson Travel, a tour operator providing holiday tours to the UK and America, to enhance their customer service. The project manager of Virikson Travel sought a more professional interaction with their clients over the phone. Emenac, with its call center services, was entrusted with the task of interacting with Virikson's clients. The engagement is ongoing and has been successful with Emenac handling both inbound and outbound calls, providing daily data, and assisting with bookings and customer support. A team of 15 from Emenac is dedicated to managing the bookings received daily. The decision to choose Emenac over eight other companies was influenced by their competitive package, better options per seat, and their established connection with the travel industry. The collaboration began in 2015 and continues to date.