Empire Global Solutions

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Empire Global Solution is a midsize telephone answering service. In PARLIN, New Jersey and Barranquilla, Colombia, the agency was founded in 2021. Their services include call center services, back office outsourcing, sales outsourcing, customer service outsourcing, and more.

Client Insights

Industry Expertise

Business services


Client Size Distribution

Small Business (<$10M) 90%

Midmarket ($10M - $1B) 5%

Enterprise (>$1B) 5%

Common Project Size

$50K-$199K 1 project


This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

1 Review

Empire Global Solutions was contracted by a home warranty company to provide outsourced customer service representatives. The task of the representatives was to answer calls from customers and address their issues. Empire Global Solutions was selected for this project due to their ability to provide the required quantity of representatives at an affordable cost. The team demonstrated a commitment to understanding the home warranty company's policies and communicated this knowledge effectively to customers. The outsourced team from Empire Global Solutions also contributed to non-customer-facing departments such as Dispatch, where they were accountable for assigning in-network vendors to customer claims. The team included a Vice President and a group of six managers and supervisors responsible for daily operations. This collaboration was successful, demonstrating Empire Global Solutions' efficacy in customer service outsourcing and internal department support.



Service Excellence




Would Recommend