Empire Global Solutions
visit site- $1,000+
- 50 - 249 employees
- PARLIN, NJ
Empire Global Solution is a midsize telephone answering service. In PARLIN, New Jersey and Barranquilla, Colombia, the agency was founded in 2021. Their services include call center services, back office outsourcing, sales outsourcing, customer service outsourcing, and more.
Client Insights
Industry Expertise
100%
Client Size Distribution
Small Business (<$10M) 90%
Midmarket ($10M - $1B) 5%
Enterprise (>$1B) 5%
Common Project Size
$50K-$199K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Empire Global Solutions was hired by a home warranty company to provide outsourced customer service representatives. The team of representatives was responsible for answering customer calls, resolving issues, and providing knowledge about the company's policies. They also worked behind the scenes in non-customer-facing departments such as Dispatch, assigning in-network vendors to customer claims. Empire Global Solutions was chosen for their ability to provide the required number of representatives at a reasonable rate and their commitment to ensuring their representatives were well-versed in the company's policies. The home warranty company's main point of contact was the VP of Empire Global Solutions, but a team of six others, including managers and supervisors, also worked closely with them. The project was successful, with the team effectively handling various responsibilities and ensuring smooth operations.