Matchboard
visit site- Undisclosed
- 2 - 9 employees
- Queens Park, Australia
Matchboard is a phone answering service located in Sydney, Australia. The small agency was founded in 2012. Their services include voice services, non-voice bpo/back office services, and HR services.
Client Insights
Industry Expertise
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Client Size Distribution
This provider has not added their client sizes.
Common Project Size
<$10K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Matchboard was hired by a group of three Veterinary clinics in Sydney to address the challenge of unattended calls, missed callbacks, and unhandled emergency calls after hours. The clinics sought a solution that would not only handle their call overflow but also extend their contact availability beyond regular working hours. Matchboard, with its extensive experience in providing boutique call center services, was chosen for the task. They implemented a call center overflow service where a team of agents was trained to handle calls efficiently and compassionately. These agents gave general advice, booked appointments, and completed callbacks to check patients' wellbeing. The project was overseen by Sharon from Matchboard, who guided the clinics through the process, helping them consider aspects they might have otherwise overlooked. The new system alleviated the pressure on the clinic's receptionists and ensured no call was left unanswered, significantly improving the clinics' efficiency and service delivery.