Matchboard
visit site- Undisclosed
- 2 - 9 employees
- Queens Park, Australia
Client Insights
Industry Expertise
10%
10%
10%
10%
5%
5%
5%
5%
5%
Client Size Distribution
This provider has not added their client sizes.
Common Project Size
<$10K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Matchboard was hired to provide call center services for a group of three veterinary clinics in Sydney struggling with handling all incoming calls and performing "call backs". The clinics were losing business due to unattended emergency calls after hours. Matchboard, with its extensive experience, implemented an overflow call center service that could handle veterinary calls efficiently and compassionately. The service included booking appointments, giving general advice, and checking on patients' wellbeing. The clinics also benefited from extended after-hours service. The project was managed closely with Sharon from Matchboard, whose vast experience in contact centers proved invaluable in considering crucial factors that might have been overlooked. The implementation of the call center service significantly improved the clinics' ability to handle incoming and after-hours calls, ensuring no business was lost.