BolsterBiz
visit site- $1,000+
- 50 - 249 employees
- Wilmington, DE
BolsterBiz is a non-voice bpo/back office services company launched in 2014. Their small team is in New Delhi, India. The agency focuses on non-voice bpo/back office services, market research, and content marketing.
Client Insights
Industry Expertise
30%
25%
20%
15%
10%
Client Size Distribution
Small Business (<$10M) 70%
Midmarket ($10M - $1B) 30%
Common Project Size
$10K-$49K 1 project
Clients
- Klover
Highlights from Recent Projects
BolsterBiz was hired by Shield Your Body, a technology safety company, to manage their PPC advertising. This included creating campaigns, managing budgets, and delivering bi-monthly performance reports. BolsterBiz was chosen for their high ratings, good value for cost, and aligned company values. The team of 2-5 employees was discovered through an online search.
For the financial services company Klover (Attain), BolsterBiz was tasked with improving customer service. They were hired to answer customer inquiries, improve ticket inflow processes, and implement support for future apps. BolsterBiz set up a Zendesk account for Klover, hired agents to answer tickets, and helped develop a Help Center for customers. Over the year, their agents answered over 650,000 tickets across 2 applications, and increased the Customer Satisfaction score from below 50% to 67%.
Atlas Reality, Inc., a mobile games company, engaged BolsterBiz to augment their Customer Support team. BolsterBiz provided 6-10 employees who were responsible for ongoing chat with players, troubleshooting using various tools, de-escalating upset players, and using AI tools for better service. They also participated in daily meetings, underwent ongoing training on new features, added FAQs to the database, and were accountable for in-game currency awarding. BolsterBiz was selected for their high ratings, budget-friendly pricing, good value for cost, and aligned company values. The team was found through an online search.