Zahoree, formerly Infolink-exp
visit site- Undisclosed
- 250 - 999 employees
- San Jose, CA
Client Insights
Industry Expertise
35%
35%
30%
Client Size Distribution
Small Business (<$10M) 50%
Midmarket ($10M - $1B) 25%
Enterprise (>$1B) 25%
Common Project Size
$50K-$199K 1 project
$200K-$999K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Zahoree, formerly Infolink-exp, was contracted by KOHO, a company that provides users with access and education towards gaining financial freedom, to improve their customer service. The objectives were to enhance the Customer Satisfaction (CSAT) scores, reduce response times, and improve the overall quality of support. Zahoree was chosen for their high ratings, budget-friendly pricing, great cultural fit, and good value for cost. The team of 11-14 members from Zahoree was tasked with providing live chat, email, and phone support to KOHO's users to assist with inquiries ranging from account login issues to product education. They were also responsible for delivering actionable plans to improve CSAT scores and decrease Average Response Time (ART) and Average First Response Time (AFRT) metrics. The project was a success, with Zahoree's efforts leading to improved customer satisfaction and more efficient response times.