TDCX

TDCX was hired by a global social media company to provide 24/7 English support to advertisers on their platform. The vendor's ability to offer premium global English support from a central location and their scalability were key factors in their selection. The project involved answering support queries via chat or email, and reaching out to advertisers via outbound calling when necessary. The TDCX team was praised for their adaptability to process changes and their implementation of new programs. The social media company worked with two Account Directors and five Senior Operations Managers from TDCX, along with over 1000 support agents.

TDCX was selected by a tech company to handle their quality evaluations globally. The decision to choose TDCX was based on their agility, communication style, creative problem-solving skills, and innovative value propositions. The project involved transaction monitoring, data analysis, regular reporting, and continuous improvement efforts. The tech company worked with the Quality Director and their direct reports from TDCX, and the team consisted of around 70 analysts.

A large tech company hired TDCX for a customer experience deployment project across several countries in the Asia Pacific region. TDCX was selected through a stringent RFP process and met the tech company's requirements on all explored topics. The project involved working within the tech company's culture while also maintaining TDCX's own culture. The tech company worked with TDCX's executive leadership and dedicated account support personnel.