TDCX

TDCX was hired by a global social media company to provide 24/7 global English support to advertisers using their platform. The objective was to find a vendor that could offer high-quality premium support and could scale quickly. TDCX was chosen through an RFP process and was appreciated for its ability to provide premium global English support from a central location. They managed advertisers' support queries through chat or email, and also made outbound calls when necessary.

A large tech company hired TDCX for customer experience deployment across several countries in the Asia Pacific. The company was selected through a stringent RFP process, and they managed to meet the criteria on all the explored topics. They worked directly with TDCX's executive leadership and dedicated account support personnel, indicating a robust and efficient communication process.

TDCX also provided BPO services to a tech company in the hospitality sector. They were hired for their agility, communication style, creative problem-solving, and innovative value-add propositions. TDCX was responsible for transaction monitoring, data analysis, reporting, and continuous improvement efforts. The team consisted of a Quality Director, 3-4 Managers and Leads, along with around 70 analysts in total. This project was successful, and TDCX was appreciated for their proactive approach and ability to deliver results.