Axendi
visit site- $1,000+
- 1,000 - 9,999 employees
- Warszawa, Poland
Client Insights
Industry Expertise
40%
20%
20%
10%
10%
Client Size Distribution
Small Business (<$10M) 30%
Midmarket ($10M - $1B) 60%
Enterprise (>$1B) 10%
Common Project Size
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Clients
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Highlights from Recent Projects
Axendi provided call center support for a footwear retailer, handling incoming calls and emails five days a week. The team, which consisted of more than 10 members, was selected based on their proximity to the client's location and their cost-effectiveness. The collaboration resulted in a service level of 80%, with 97% of calls answered and an average speed of answer of 32 seconds.
In another project, Axendi provided call center services to a consumer goods business. The goal was to operate a consumer care line for a new product launch. The one-person team was chosen based on their proximity, cost-effectiveness, and referral. The deliverables included answering consumer queries via phone and email, with responses to phone calls in less than 30 seconds and emails in less than 24 hours.
Axendi also collaborated with a beauty and cosmetics retailer, Rossmann SDP Sp.z o.o., to support their Customer Service Team and improve customer service response time. The 2-5 person team was chosen based on their proximity, budget-friendly pricing, value for cost, flexibility, and wide experience. Their tasks included answering questions about the company’s products or services, resolving issues and handling customer complaints, and categorizing and tagging customer inquiries and complaints.