WOW24-7

Celoxis, an enterprise-class project management software company, engaged WOW24-7 for staff augmentation. The goal was to find a self-reliant Support Champion from the Project Management domain who could work in shifts and provide world-class support to customers globally. WOW24-7 was chosen for its high ratings, budget-friendly pricing, and aligned company values. The team of 2-5 employees delivered as expected, providing excellent support for Celoxis round the clock.

Premium Soccer, a Montreal-based soccer retailer, hired WOW24-7 to externalize their customer service line. The goal was to enhance the overall customer experience, become more organized and consistent, and offload some of their work. WOW24-7 was chosen based on high ratings, budget-friendly pricing, and a referral. The team of 2-5 employees implemented phone, live chat, and email support channels, established a robust quality assurance program, set up reporting mechanisms, and more. The project aimed to enhance customer satisfaction, streamline operations, and focus on core competencies while providing exceptional support.

A US-based manufacturer and distributor of environmental monitoring devices hired WOW24-7 for customer support. The company needed 24x7 phone and online support for clients globally. WOW24-7 was selected for its talented team, flexibility, and competitive pricing. They primarily provided after-hour and weekend support to clients, as well as technical support during business hours as augmented staff. The feedback process was impressive, with weekly updates and recordings of their interactions, demonstrating excellent internal processes.