Canaan Communication & Technologies (MSC)

Canaan Communication & Technologies (MSC) was hired by a global insurance consultancy to prepare a platform for AI. The Canaan team was responsible for labelling transcription and data labelling, aiming to complete all tasks within a given deadline. The team logged into a web-based platform, underwent training, and transcribed and reviewed various audio tasks. The cost structure was based on the total working days. The team was chosen after a series of tests and meetings, and they were able to deliver all requests promptly and efficiently.

The company was also hired by an e-commerce fulfillment company to provide first-level customer service and support. The goal was to structure and create the best customer experience for their clients. The Canaan team provided full customer service support, handling calls, emails, and chats. The company's Chief Business Officer worked closely with Jason and Sid from the Canaan team. The decision to hire the team was based on a decade-long acquaintance with the founding team and their accomplishments in the industry.

A photo solutions company, Photobook Worldwide, hired Canaan Communication & Technologies (MSC) for call center services. The goal was to support the growing number of inquiries, increase customer satisfaction, and achieve cost-effectiveness. The Canaan team, consisting of 2-5 employees, was responsible for ensuring customer satisfaction and loyalty by providing excellent customer service. They handled inquiries, complaints, and feedback through various channels such as phone, email, or live chat. The team was chosen based on their pricing, value for cost, and company values alignment.