Significo

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Significo is a CRM consulting and SI company. They offer CRM consulting and SI, Call Center Services, Back Office Outsourcing, and Customer Service Outsourcing and were launched in 2007. Their midsize team is Zagreb, Croatia-based.

Client Insights

Industry Expertise

Consumer products & services

15%

Information technology

10%

Telecommunications

10%

eCommerce

10%

Advertising & marketing

5%

Automotive

5%

Business services

5%

Energy & natural resources

5%

Food & Beverage

5%

Client Size Distribution

Small Business (<$10M) 20%

Midmarket ($10M - $1B) 45%

Enterprise (>$1B) 35%

Common Project Size

$50K-$199K 2 projects

<$10K 1 project

Clients

  • McDonald's Croatia
  • Porsche Inter Auto d.o.o
  • PORSCHE CROATIA d.o.o.
  • INA d.d.

Highlights from Recent Projects

Overall Rating

5.0
6 Reviews

Significo was hired by Grand Auto d.o.o., a car retail operations company, to increase customer satisfaction and first call resolution. The company found Significo through a referral and decided to hire them due to their high ratings, affordable pricing, culture fit, and company values. Significo assigned 6-10 employees to the project, providing first-level customer support and forwarding information for second-level services. As a result, customer satisfaction increased significantly, and the company was able to capitalize on previously missed opportunities.

For INA d.d., a leading company in Croatian oil and gas business, Significo provided seamless customer care service, increasing customer satisfaction and supporting a customer loyalty program. They were chosen for the project due to their high ratings, budget-friendly pricing, culture fit, and value for cost. Significo's team of 6-10 employees handled user inquiries via email and phone, providing immediate information to the users. Their cooperation with INA d.d. was extensive and is expected to expand further.

Significo also worked with Porsche Croatia, an automotive industry company. They were tasked with aftersales and MOON e-mobility objectives. Significo was chosen for the project because of their budget-friendly pricing, good value for cost, and company values. They assigned 2-5 employees to the project, managing a call center for EV charging stations. The results and feedback for this project were not provided in the data.

Timeliness

4.9

Service Excellence

4.7

Value

5.0

Would Recommend

4.7