Octopus Tech Solutions

visit site
Telephone answering service Octopus Tech Solutions was established in 2011. They are based in Amritsar, India; Gurugram, India; Chandigarh, India and Bengaluru, India and have a midsize team. Their services include Call Center Services, Customer Service Outsourcing, Sales Outsourcing, Search Engine Optimization, and more.

Client Insights

Industry Expertise

Financial services

40%

eCommerce

40%

Medical

20%

Client Size Distribution

Small Business (<$10M) 20%

Midmarket ($10M - $1B) 60%

Enterprise (>$1B) 20%

Common Project Size

<$10K 1 project

$10K-$49K 1 project

Clients

  • Club Factory

Highlights from Recent Projects

Overall Rating

4.9
5 Reviews

Octopus Tech Solutions was hired by Klik4 Logistics LLP, an online marketplace for logistics services, to provide outbound call services. The goal of the project was to acquire new vendors for the logistics platform. The team from Octopus Tech Solutions, which included outbound agents, supervisors, and a team leader, reached out to vendors in the warehousing and transport sector to register them on the website. The client chose Octopus Tech Solutions based on their experience, reasonable cost, and strong client base.

ePayLater, a buy now pay later payment solution, hired Octopus Tech Solutions to inform their customers about their collaboration with Uber. The goal was to inform customers about the added benefit of paying for Uber services with their business. Octopus Tech Solutions reached out to customers and informed them that they could now pay for their Uber rides via the ePayLater app. The team included a team manager who supervised a team of 6-7 outbound support service executives. Octopus Tech was chosen after a review and ranking process of several firms.

Alpha Corp, a leading real estate company in India, engaged Octopus Tech Solutions to manage the influx of business opportunities due to high growth in the real estate sector. The goal was for Octopus Tech Solutions to generate leads by connecting with as many potential clients as possible. The team from Octopus Tech Solutions, which included five call center representatives and a team leader, used a database of potential customers to generate leads. Each agent made around 100 calls per day for three months. Octopus Tech Solutions was selected from a shortlist of vendors because they understood the client's requirements and offered reasonable prices.

Timeliness

4.9

Service Excellence

4.6

Value

4.6

Would Recommend

4.8