Looking for a top non-voice BPO service?
Back office tasks such as accounting, IT services, regulatory compliance, record maintenance, and clearances are essential for businesses but can be time-consuming. Getting help from an external third-party may make these back office tasks more efficient.
That's why we've created this list of the best back office BPO companies for you to review. Read through company descriptions, former clients, and notable projects to find the best fit for your business. (And, if you want personalized recommendations, tell us about your project.)
List of the Best Back Office BPO Services
241Undisclosed50 - 249 EmployeesSan Jose Costa RicaCRG | Search Staffing Solutions is a human resources agency. They are in San Jose, Costa Rica and have a midsize team. The firm specializes in HR services, accounting, non-voice bpo/back office services, IT managed services, and more.
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242Undisclosed250 - 999 EmployeesWoodbridge Township NJ
AICOM Solutions is a global outsourcing company founded in 1999. Located in Metuchen, N.J., they have a team of approximately 80 employees. Their services include HR consulting and outsourcing, non-voice BPO/Back office services, and voice services.Bank of AmericaIBMMicrosoft ;
243$1,000+10 - 49 EmployeesSarajevo Bosnia and Herzegovina
EGA Connect is a contact center services provider in Sarajevo, Bosnia and Herzegovina. Founded in 2016, they have about 10 employees that serve small businesses in the IT, retail, and telecommunications sectors. Services include email marketing, voice services, and back office services.Pets and People PortraitsWallsPhotoMons Jahorina Apartments
EGA Connect provided IT support and consultation services for a cruise line. They handled the partner's software as well as 24/7 troubleshooting efforts and support. They were consistently available and responsive and successfully met the partner's needs.
"They were flexible and accommodating, going to different cruise ships as needed. Their team provided excellent service." –Former Photography Services Consultant, Cruise Line
244Undisclosed50 - 249 EmployeesSydney Australia
Hammerjack, an accounting company, is based in Sydney, Australia. The midsize company was launched in 2015. Their services include accounting, non-voice bpo/back office services, voice services, Artificial Intelligence, and more.
A digital marketing and consulting agency hired hammerjack to provide business services. The team is tasked with assisting the client's administrative tasks.
"They have a reputation for the high quality of staff and service."
245Undisclosed250 - 999 EmployeesPortland OR
AnswerForce is an answering services provider from Tualatin, Ore. It was founded in 1998 and currently has a team of 11 employees. AnswerForce specializes in voice services, but also provides non-voice BPO/back office services to clients from a variety of industries.Handyman MattersProgressive Comfort Solutions
A window cleaning company was experiencing rapid growth and needed a team to help manage their overflow of client correspondence. They hired AnswerForce to provide phone answering services 24/7. In addition, the team offers online chat and calendaring services.
"AnswerForce provided free set up, no charge for the first 30 seconds in cases of people hanging up, as well as the ability to not work under a contract and to change the plan from month to month...I've appreciated AnswerForce's flexibility in terms of payment and setup." — Franchisee, Window Cleaning Service
246$1,000+50 - 249 EmployeesHenderson NV
Netcast BPO is a call center and back-office outsourcing firm headquartered in Henderson, Nev. with offices in Atlantic City, N.J. and the Philippines. Founded in 2011, they have about 200 employees, and exclusively hires English-fluent university graduates for their offshore operations. Their services include voice support and data entry.
Netcast BPO provides outbound phone marketing for a U.S. real estate firm. The client chose them based on their strong performance for other clients and well-regarded hiring practices. Netcast BPO's phone agents perform nearly 2500 outbound calls daily with strong lead generation.
"It is an excellent firm and I have no complaints...we have worked with them ongoing for the past three years." — Senior Marketing Manager, Real Estate Firm
247$1,000+50 - 249 EmployeesRichardson TX
Established in 2008, Spectrum BPO is a SEO company. They are headquartered in Dallas, Texas and have a midsize team. The company provides search engine optimization, pay per click, social media marketing, and email marketing.
An e-commerce consultant hired Spectrum BPO to provide site optimization help. The team creates content to match the targeted keywords, builds backlinks, and help rank some of the articles.
"They have been very helpful with growing some client accounts."
248Undisclosed10 - 49 EmployeesLagos NigeriaDelonApps is an IT staff augmentation company. The small Lagos, Nigeria-based company was founded in 2018. Their services include IT staff augmentation, voice services, HR services, non-voice bpo/back office services, and more.
249$1,000+10 - 49 EmployeesToronto Canada
AppointmentSetter is a B2B appointment setting and lead generation firm based in Toronto. The firm, founded in 2006, has a team of less than 50 provides appointment-setting services that connect small to medium-sized businesses with potential clients.Longevity
AppointmentSetter currently provides phone prospecting services to an Insurance Company, creating for them around 50 communications with new clients to date. These conversations are ongoing and are expected to produce long-term profits.
"They had the information background to speak with our potential prospects with confidence." - Managing Partner and Lead Client Consultant, Insurance Company
250$1,000+10 - 49 EmployeesOverland Park KS
MySource Solutions is a BPO firm based in Overland Park, Kan. Founded in 2017, their team of 30 serves clients in the real estate sector. Services include voice services and lead generation.
MySource Solutions provided lead generation for a real estate company. They helped draw in 1–2 leads per day at their best. The team is very scalable.
“They listen to direction well and there’s no problem if I don’t like something.” –Managing Partner, Real Estate Company
Sara Arnold Copywriting and Creative is headquartered in Phoenix. As a freelancer, she provides advertising, branding, and other digital marketing services to enterprise, midmarket, and small businesses.Arizona Office of TourismVisit PhoenixLeslie's Pool SuppliesFiesta Bowl
Sara Arnold Copywriting and Creative develops content highlighting client case studies for a premium website development service. They also develop internal communications including video scripts. Their work has been well-received.
"It surprised even me how many comments I’ve gotten from clients." –President, Premium Website Development Service
252Undisclosed50 - 249 EmployeesSingapore Singapore
Sleek is an accounting firm from Singapore. Established in 2017, The 105-person team provides financing and accounting outsourcing, accounting, and business consulting services.
Sleek incorporated their client and processed their work visas. Since then, they’ve expertly managed the client’s invoices, receipts, and payroll, ensuring that they’re compliant with regulations and giving the client peace of mind. They provide excellent customer service by being proactive and responding quickly.
“They were very friendly and provided personalized service.” – COO, Tech Firm
253$50,000+10 - 49 EmployeesSan Salvador El SalvadorNovatech is an app development company established in 2013. They are headquartered in San Salvador, El Salvador and have a small team. Their services include mobile app development and non-voice bpo/back office services.
A social app for physical therapists partnered with Novatech (formerly Kadevjo Studio) to finish development on their app. The goal was to make the project APP HIPAA compliant and launch it on both the Apple Store and Google Play.
"They were very proactive in ensuring we receive what we paid for, with no issues with time or language barriers."
254$1,000+50 - 249 EmployeesKyiv Ukraine
Opus Growth Partners is a phone answering service. They are located in Ukrainka, Ukraine and have a midsize team. Their services include voice services, direct marketing, and email marketing.
A leading BPO firm needed a reliable partner that will help their clients with lead generation and appointment setting services. They chose Opus Growth Partners to be that partner.
"Their pricing was very competitive, and they offered a service that really went beyond what I was expecting."
255$1,000+10 - 49 EmployeesNewark NJ
Management consulting firm OfficeCalls was founded in 2017. With headquarters in Newark, N.J., they have a team of three. They specialize in voice services, non-voice BPO and back-office services, and HR services.
OfficeCalls worked with a marketing firm to provide phone marketing services. They provide staff to address customers’ questions and issues. They set up an outbound calling process to solve customer problems and improve their experience. The client appreciated the quality of their service.
“They handle our calls with the utmost care and knowledge.” — Marketing Communications Manager, Marketing Firm
256$5,000+250 - 999 EmployeesMontevideo UruguaySynapsis Smart Outsourcing, a midsize IT staff augmentation company, is headquartered in Montevideo, Uruguay. Launched in 2003, the team focuses on IT staff augmentation, conversion optimization, non-voice bpo/back office services, corporate training, and more.
Synapsis Smart Outsourcing provided call center services for a cybersecurity company. The team provided continuous and uninterrupted 24/7 support.
"The most impressive things about Synapsis were the management team and their ability to be flexible and responsive."
257$1,000+10 - 49 EmployeesShanghai China
FDI China is a small business consulting company. Located in Shanghai, China, the agency was launched in 2016. Their team focuses on business consulting, HR services, non-voice bpo/back office services, and finance & accounting outsourcing (FAO).
A digital marketing agency needed to register their business in China. They hired FDI China to handle all the requirements, from getting a new business visa to the filing of compliance tax reports.
"Everything was good, and I thought they delivered great service."
258$1,000+10,000+ EmployeesCincinnati OH
Convergys is an outsourcing company of over 45,000 employees. They were established in 1998 in Cincinnati, Ohio. They offer voice services and non-voice BPO/back office services to companies in the financial, business, and healthcare industries.HumanaFirstEnergy
A global manufacturer hired Convergys to expand its online support to social media platforms. The two collaborated on various new practices: developing response KPIs, improving volume and traffic control, and measuring customer satisfaction. They consistently exceeded the client’s satisfaction measures.
259$5,000+50 - 249 EmployeesPrishtina Kosovo
Sonnecto is an IT firm based in Pristine, Kosovo with more than 50 employees. Founded in 2018, they are experts in IT managed services, finance and accounting outsourcing, and custom software development solutions for small and mid-market businesses.Simplify TendersEntermedia
Sonnecto provided staff augmentation services for an IT school. The school was expanding their programs and needed someone to facilitate their IT needs. Sonnecto helped reduce the burdens of the school.
“Their ability to adapt to and solve problems via new solutions is great.” - Head of Operations, IT School
260Undisclosed2 - 9 EmployeesSan Diego CA
Appmakery was founded in 2011. Based in San Diego, the company consists of a sole freelancer. Appmakery specializes in web, mobile app, e-commerce development, and more.Faq DogMicrosoftReviewBoostBusinessRater.com
Appmakery provided web development services to a tech startup. They developed the front and back-end along with carefully crafted design functionalities. Appmakery also provided technical support when needed.
"I know that Appmakery can build websites, but they are far more powerful than just a web company. There is some serious know-how over there." –CEO, Tech Firm
261Undisclosed2 - 9 EmployeesCoral Gables FL
Founded in 1975, Sunshine Communication Services is an answering service based in Coral Gables, Fla. Their team of about 10 specializes in voice and BPO services.Mayo ClinicJacksonville Orthopaedic InstituteUniversity of MiamiVolland and Associates
A small company was having trouble keeping track of all the phone calls they were receiving. After searching, they decided Sunshine Communication Services were the best fit. They provided custom account design, scheduled phone reports, and more.
"The benefits, however, are that all calls are answered." —Small Company
262$5,000+50 - 249 EmployeesKyiv Ukraine
VERNA is an offshore IT managed services agency based in Kiev, Ukraine. They were founded in 2000 and currently have about 100 employees. Verna offers help-desk, Tier II and III data center services, hosting, productivity and cloud applications consulting, and back-office services.CargillKraft FoodsPhilip MorrisRaiffeisenbank
A startup managed services firm in the UK partnered with VERNA increase their capacity and handle more complex clients. The client had only 10 employees and lacked some of the expertise that the VERNA team leverages. When complex cases come up, VERNA steps in to provide an advanced data solution. In one case, VERNA completed a freeSWITCH voice project for an end-client with particularly sophisticated technical specifications.
"Things can always be improved for any business, but VERNA has been a professional partner for us." - Director, UK IT Firm
263$5,000+10 - 49 EmployeesL'viv Ukraine
Ukrany is an IT outstaffing company based in Kviv, Ukraine. Founded in 2017, they have a team of around 10 employees. Their services mainly include IT staff augmentation and non-voice BPO & back office services for primarily small businesses.Friend FactoryGikkenDealers LimitedTeam Liquid
Ukrany recruits developers and artists for a tech startup working in Unity. They manage the recruitment process, setting up interviews, and helping with payroll services and contracts. The client is pleased with the talent they've found.
"We’re happy with the team they’ve put together." – CPO, Tech Startup
264$1,000+2 - 9 EmployeesManhattan Beach CA
89Bots.com is a Messenger marketing automation studio founded in Los Angeles with no more than 10 professionals. They offer conversion optimization, web development, and AI solutions to small and medium-sized companies alike.edTechBaseTuborgSD-Bank
89Bots.com developed a chatbot system for a financial consulting firm. The firm was looking for a faster alternative to a dedicated support system for their clients. The chatbot system increased the number of closed tickets by 45% in just the first month.
“We appreciate that the 89bots team shared that information with us - it helped us to create a good system for our business.” - Founder, Financial Consulting Firm
265$50,000+10 - 49 EmployeesMumbai India
Since its founding in 2019, the Mumbai-based team of about 50 at Custex has already become an established e-commerce service provider. They focus primarily on e-commerce development, non-voice BPO/back office services, and content marketing.Amazon - IndiaJumia - AfricaBigbasketTatacliq
The Custex team provides management and writing for all product descriptions on the website of an online grocery supermarket, helping to add and modify products whenever necessary. They have delivered 500 product descriptions so far and meet all of the client's requirements for the project.
"Project management is handled nicely. We communicate twice a week. The turnaround time is as expected." — Content Manager, Grocery Company
266$1,000+10 - 49 EmployeesOxon Hill MD
Direct Answer is a full-service e-commerce logistics and support firm in Oxon Hill, Md. Founded in 1991, they have about 8 employees that serve a range of clients in a variety of sectors. Direct Answer provides voice services and non-voice BPO.
Direct Answer provides outbound and inbound donation generation and processing for an international human rights organization. The client's annual drive requires them to temporarily scale up a great deal, and Direct Answer demonstrated supplemented resources successfully. In addition to sending direct mail and making calls, Direct Answer provided accounting services.
"Though we’re a mid-sized organization, we were sometimes too small for an agency to take on as a client. When we eventually contacted Direct Answer, we found them personable, thoughtful, and excited to work with us." — Donor Stewardship Officer, Human Rights Organization
267$1,000+10 - 49 EmployeesTaguig Philippines
Amped HQ is a finance & accounting outsourcing (FAO) company. The Taguig, Philippines-based agency was established in 2019. The small team focuses on finance & accounting outsourcing (FAO).
Amped HQ provides bookkeeping services to a restaurant. They handle and maintain all the accounting and bookkeeping needs, while the client focuses on their business operations.
"Their staff who are dedicated to our account are amazing."
268Undisclosed2 - 9 EmployeesColombo Sri Lanka
Axcim Business Solutions is a non-voice bpo/back office services company. Their small team is based in Colombo, Sri Lanka. Their team provides non-voice bpo/back office services, finance & accounting outsourcing (FAO), HR services, and voice services.
Axcim Business Solutions acts as an outsourced accounting team for a software development company. The vendor is in charge of managing all accounting, bookkeeping, and other finance-related tasks.
"They have a proper project management flow in place."
269$1,000+50 - 249 EmployeesSan Francisco CAMidsize non-voice bpo/back office services company Magestore, is based in San Francisco, California and , Vietnam. Founded in 2010, the team provides non-voice bpo/back office services, e-commerce development, web development, and conversion optimization.
270$25,000+50 - 249 EmployeesOrem UT
Squeeze Media is a voice services provider based in Orem, Utah. Their team of over 50 supports businesses of all sizes across a range of industries, such as financial services, health care, and consumer products. Founded in 2009, they also provide non-voice BPO services.American StandardOptima Tax ReliefTelarusAcronis
Squeeze Media provided lead generation services to a commercial insurance program company. The team focused on retargeting dispositioned leads on a variety of platforms, including email and LinkedIn. Their valuable, impactful services exceeded client expectations.
"The consultative approach Squeeze Media takes is one of my favorite aspects of working with them." — Managing Partner, Commercial Insurance Program Company