Looking for a top non-voice BPO service?

Back office tasks such as accounting, IT services, regulatory compliance, record maintenance, and clearances are essential for businesses but can be time-consuming. Getting help from an external third-party may make these back office tasks more efficient.

That's why we've created this list of the best back office BPO companies for you to review. Read through company descriptions, former clients, and notable projects to find the best fit for your business. (And, if you want personalized recommendations, tell us about your project.)

List of the Best Back Office BPO Services

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  • 242
    Undisclosed
    250 - 999 Employees
    Woodbridge Township NJ

    AICOM Solutions is a global outsourcing company founded in 1999. Located in Metuchen, N.J., they have a team of approximately 80 employees. Their services include HR consulting and outsourcing, non-voice BPO/Back office services, and voice services.  

    Clients
    Bank of America
    IBM
    Microsoft ;
  • 243
    $1,000+
    10 - 49 Employees
    Sarajevo Bosnia and Herzegovina

    EGA Connect is a contact center services provider in Sarajevo, Bosnia and Herzegovina. Founded in 2016, they have about 10 employees that serve small businesses in the IT, retail, and telecommunications sectors. Services include email marketing, voice services, and back office services. 

    Clients
    Pets and People Portraits
    WallsPhoto
    Mons Jahorina Apartments
    Industries
    Notable Project

    EGA Connect provided IT support and consultation services for a cruise line. They handled the partner's software as well as 24/7 troubleshooting efforts and support. They were consistently available and responsive and successfully met the partner's needs.

    "They were flexible and accommodating, going to different cruise ships as needed. Their team provided excellent service." –Former Photography Services Consultant, Cruise Line

  • 244
    Undisclosed
    50 - 249 Employees
    Sydney Australia

    Hammerjack, an accounting company, is based in Sydney, Australia. The midsize company was launched in 2015. Their services include accounting, non-voice bpo/back office services, voice services, Artificial Intelligence, and more.

    Notable Project

    A digital marketing and consulting agency hired hammerjack to provide business services. The team is tasked with assisting the client's administrative tasks.

    "They have a reputation for the high quality of staff and service."

  • 245
    Undisclosed
    250 - 999 Employees
    Portland OR

    AnswerForce is an answering services provider from Tualatin, Ore. It was founded in 1998 and currently has a team of 11 employees. AnswerForce specializes in voice services, but also provides non-voice BPO/back office services to clients from a variety of industries. 

    Clients
    Handyman Matters
    Progressive Comfort Solutions
    Industries
    Notable Project

    A window cleaning company was experiencing rapid growth and needed a team to help manage their overflow of client correspondence. They hired AnswerForce to provide phone answering services 24/7. In addition, the team offers online chat and calendaring services. 

    "AnswerForce provided free set up, no charge for the first 30 seconds in cases of people hanging up, as well as the ability to not work under a contract and to change the plan from month to month...I've appreciated AnswerForce's flexibility in terms of payment and setup." — Franchisee, Window Cleaning Service

  • 246
    $1,000+
    50 - 249 Employees
    Henderson NV

    Netcast BPO is a call center and back-office outsourcing firm headquartered in Henderson, Nev. with offices in Atlantic City, N.J. and the Philippines. Founded in 2011, they have about 200 employees, and exclusively hires English-fluent university graduates for their offshore operations. Their services include voice support and data entry.

    Industries
    Notable Project

    Netcast BPO provides outbound phone marketing for a U.S. real estate firm. The client chose them based on their strong performance for other clients and well-regarded hiring practices. Netcast BPO's phone agents perform nearly 2500 outbound calls daily with strong lead generation.

    "It is an excellent firm and I have no complaints...we have worked with them ongoing for the past three years." — Senior Marketing Manager, Real Estate Firm

  • 247
    $1,000+
    50 - 249 Employees
    Richardson TX

    Established in 2008, Spectrum BPO is a SEO company. They are headquartered in Dallas, Texas and have a midsize team. The company provides search engine optimization, pay per click, social media marketing, and email marketing.

    Industries
    Notable Project

    An e-commerce consultant hired Spectrum BPO to provide site optimization help. The team creates content to match the targeted keywords, builds backlinks, and help rank some of the articles.

    "They have been very helpful with growing some client accounts."

  • 249
    $1,000+
    10 - 49 Employees
    Toronto Canada

    AppointmentSetter is a B2B appointment setting and lead generation firm based in Toronto. The firm, founded in 2006, has a team of less than 50 provides appointment-setting services that connect small to medium-sized businesses with potential clients.  

    Clients
    Longevity
    Industries
    Notable Project

    AppointmentSetter currently provides phone prospecting services to an Insurance Company, creating for them around 50 communications with new clients to date. These conversations are ongoing and are expected to produce long-term profits.

    "They had the information background to speak with our potential prospects with confidence." - Managing Partner and Lead Client Consultant, Insurance Company

  • 250
    $1,000+
    10 - 49 Employees
    Overland Park KS

    MySource Solutions  is a BPO firm based in Overland Park, Kan. Founded in 2017, their team of 30 serves clients in the real estate sector. Services include voice services and lead generation.

    Notable Project

    MySource Solutions provided lead generation for a real estate company. They helped draw in 1–2 leads per day at their best. The team is very scalable.

    “They listen to direction well and there’s no problem if I don’t like something.” –Managing Partner, Real Estate Company

  • 251
    $1,000+
    Freelancer
    Phoenix AZ

    Sara Arnold Copywriting and Creative is headquartered in Phoenix. As a freelancer, she provides advertising, branding, and other digital marketing services to enterprise, midmarket, and small businesses.

    Clients
    Arizona Office of Tourism
    Visit Phoenix
    Leslie's Pool Supplies
    Fiesta Bowl
    Industries
    Notable Project

    Sara Arnold Copywriting and Creative develops content highlighting client case studies for a premium website development service. They also develop internal communications including video scripts. Their work has been well-received.

    "It surprised even me how many comments I’ve gotten from clients." –President, Premium Website Development Service

  • 252
    Undisclosed
    50 - 249 Employees
    Singapore Singapore

    Sleek is an accounting firm from Singapore. Established in 2017, The 105-person team provides financing and accounting outsourcing, accounting, and business consulting services.

    Notable Project

    Sleek incorporated their client and processed their work visas. Since then, they’ve expertly managed the client’s invoices, receipts, and payroll, ensuring that they’re compliant with regulations and giving the client peace of mind. They provide excellent customer service by being proactive and responding quickly.

    “They were very friendly and provided personalized service.” – COO, Tech Firm

  • 253
    $50,000+
    10 - 49 Employees
    San Salvador El Salvador
    Novatech is an app development company established in 2013. They are headquartered in San Salvador, El Salvador and have a small team. Their services include mobile app development and non-voice bpo/back office services.
    Notable Project

    A social app for physical therapists partnered with Novatech (formerly Kadevjo Studio) to finish development on their app. The goal was to make the project APP HIPAA compliant and launch it on both the Apple Store and Google Play.

    "They were very proactive in ensuring we receive what we paid for, with no issues with time or language barriers."

  • 254
    $1,000+
    50 - 249 Employees
    Kyiv Ukraine

    Opus Growth Partners is a phone answering service. They are located in Ukrainka, Ukraine and have a midsize team. Their services include voice services, direct marketing, and email marketing.

    Industries
    Notable Project

    A leading BPO firm needed a reliable partner that will help their clients with lead generation and appointment setting services. They chose Opus Growth Partners to be that partner.

    "Their pricing was very competitive, and they offered a service that really went beyond what I was expecting."

  • 255
    $1,000+
    10 - 49 Employees
    Newark NJ

    Management consulting firm OfficeCalls was founded in 2017. With headquarters in Newark, N.J., they have a team of three. They specialize in voice services, non-voice BPO and back-office services, and HR services. 

    Notable Project

    OfficeCalls worked with a marketing firm to provide phone marketing services. They provide staff to address customers’ questions and issues. They set up an outbound calling process to solve customer problems and improve their experience. The client appreciated the quality of their service. 

    “They handle our calls with the utmost care and knowledge.” — Marketing Communications Manager, Marketing Firm

     

  • 256
    $5,000+
    250 - 999 Employees
    Montevideo Uruguay
    Synapsis Smart Outsourcing, a midsize IT staff augmentation company, is headquartered in Montevideo, Uruguay. Launched in 2003, the team focuses on IT staff augmentation, conversion optimization, non-voice bpo/back office services, corporate training, and more.
    Notable Project

    Synapsis Smart Outsourcing provided call center services for a cybersecurity company. The team provided continuous and uninterrupted 24/7 support.

    "The most impressive things about Synapsis were the management team and their ability to be flexible and responsive."

  • 257
    $1,000+
    10 - 49 Employees
    Shanghai China

    FDI China is a small business consulting company. Located in Shanghai, China, the agency was launched in 2016. Their team focuses on business consulting, HR services, non-voice bpo/back office services, and finance & accounting outsourcing (FAO).

    Notable Project

    A digital marketing agency needed to register their business in China. They hired FDI China to handle all the requirements, from getting a new business visa to the filing of compliance tax reports.

    "Everything was good, and I thought they delivered great service."

  • 258
    $1,000+
    10,000+ Employees
    Cincinnati OH

    Convergys is an outsourcing company of over 45,000 employees. They were established in 1998 in Cincinnati, Ohio. They offer voice services and non-voice BPO/back office services to companies in the financial, business, and healthcare industries.

    Clients
    Humana
    FirstEnergy
    Industries
    Notable Project

    A global manufacturer hired Convergys to expand its online support to social media platforms. The two collaborated on various new practices: developing response KPIs, improving volume and traffic control, and measuring customer satisfaction. They consistently exceeded the client’s satisfaction measures.

     

  • 259
    $5,000+
    50 - 249 Employees
    Prishtina Kosovo

    Sonnecto is an IT firm based in Pristine, Kosovo with more than 50 employees. Founded in 2018, they are experts in IT managed services, finance and accounting outsourcing, and custom software development solutions for small and mid-market businesses.

    Clients
    Simplify Tenders
    Entermedia
    Industries
    Notable Project

    Sonnecto provided staff augmentation services for an IT school. The school was expanding their programs and needed someone to facilitate their IT needs. Sonnecto helped reduce the burdens of the school.

    “Their ability to adapt to and solve problems via new solutions is great.” - Head of Operations, IT School

  • 260
    Undisclosed
    2 - 9 Employees
    San Diego CA

    Appmakery was founded in 2011. Based in San Diego, the company consists of a sole freelancer. Appmakery specializes in web, mobile app, e-commerce development, and more.  

    Clients
    Faq Dog
    Microsoft
    ReviewBoost
    BusinessRater.com
    Notable Project

    Appmakery provided web development services to a tech startup. They developed the front and back-end along with carefully crafted design functionalities. Appmakery also provided technical support when needed.

    "I know that Appmakery can build websites, but they are far more powerful than just a web company. There is some serious know-how over there." –CEO, Tech Firm 

  • 261
    Undisclosed
    2 - 9 Employees
    Coral Gables FL

    Founded in 1975, Sunshine Communication Services is an answering service based in Coral Gables, Fla. Their team of about 10 specializes in voice and BPO services. 

    Clients
    Mayo Clinic
    Jacksonville Orthopaedic Institute
    University of Miami
    Volland and Associates
    Notable Project

    A small company was having trouble keeping track of all the phone calls they were receiving. After searching, they decided Sunshine Communication Services were the best fit. They provided custom account design, scheduled phone reports, and more.

    "The benefits, however, are that all calls are answered." —Small Company

  • 262
    $5,000+
    50 - 249 Employees
    Kyiv Ukraine

    VERNA is an offshore IT managed services agency based in Kiev, Ukraine. They were founded in 2000 and currently have about 100 employees. Verna offers help-desk, Tier II and III data center services, hosting, productivity and cloud applications consulting, and back-office services.

    Clients
    Cargill
    Kraft Foods
    Philip Morris
    Raiffeisenbank
    Notable Project

    A startup managed services firm in the UK partnered with VERNA increase their capacity and handle more complex clients. The client had only 10 employees and lacked some of the expertise that the VERNA team leverages. When complex cases come up, VERNA steps in to provide an advanced data solution. In one case, VERNA completed a freeSWITCH voice project for an end-client with particularly sophisticated technical specifications.

    "Things can always be improved for any business, but VERNA has been a professional partner for us." - Director, UK IT Firm

  • 263
    $5,000+
    10 - 49 Employees
    L'viv Ukraine

    Ukrany is an IT outstaffing company based in Kviv, Ukraine. Founded in 2017, they have a team of around 10 employees. Their services mainly include IT staff augmentation and non-voice BPO & back office services for primarily small businesses. 

    Clients
    Friend Factory
    Gikken
    Dealers Limited
    Team Liquid
    Notable Project

    Ukrany recruits developers and artists for a tech startup working in Unity. They manage the recruitment process, setting up interviews, and helping with payroll services and contracts. The client is pleased with the talent they've found. 

    "We’re happy with the team they’ve put together." – CPO, Tech Startup

  • 264
    $1,000+
    2 - 9 Employees
    Manhattan Beach CA

    89Bots.com is a Messenger marketing automation studio founded in Los Angeles with no more than 10 professionals. They offer conversion optimization, web development, and AI solutions to small and medium-sized companies alike.

    Clients
    edTechBase
    Tuborg
    SD-Bank
    Industries
    Notable Project

    89Bots.com developed a chatbot system for a financial consulting firm. The firm was looking for a faster alternative to a dedicated support system for their clients. The chatbot system increased the number of closed tickets by 45% in just the first month.

    “We appreciate that the 89bots team shared that information with us - it helped us to create a good system for our business.” - Founder, Financial Consulting Firm

  • 265
    $50,000+
    10 - 49 Employees
    Mumbai India

    Since its founding in 2019, the Mumbai-based team of about 50 at Custex has already become an established e-commerce service provider. They focus primarily on e-commerce development, non-voice BPO/back office services, and content marketing.

    Clients
    Amazon - India
    Jumia - Africa
    Bigbasket
    Tatacliq
    Industries
    Notable Project

    The Custex team provides management and writing for all product descriptions on the website of an online grocery supermarket, helping to add and modify products whenever necessary. They have delivered 500 product descriptions so far and meet all of the client's requirements for the project.

    "Project management is handled nicely. We communicate twice a week. The turnaround time is as expected." — Content Manager, Grocery Company

  • 266
    $1,000+
    10 - 49 Employees
    Oxon Hill MD

    Direct Answer is a full-service e-commerce logistics and support firm in Oxon Hill, Md. Founded in 1991, they have about 8 employees that serve a range of clients in a variety of sectors. Direct Answer provides voice services and non-voice BPO.

    Notable Project

    Direct Answer provides outbound and inbound donation generation and processing for an international human rights organization. The client's annual drive requires them to temporarily scale up a great deal, and Direct Answer demonstrated supplemented resources successfully. In addition to sending direct mail and making calls, Direct Answer provided accounting services. 

    "Though we’re a mid-sized organization, we were sometimes too small for an agency to take on as a client. When we eventually contacted Direct Answer, we found them personable, thoughtful, and excited to work with us." — Donor Stewardship Officer, Human Rights Organization

  • 267
    $1,000+
    10 - 49 Employees
    Taguig Philippines

    Amped HQ is a finance & accounting outsourcing (FAO) company. The Taguig, Philippines-based agency was established in 2019. The small team focuses on finance & accounting outsourcing (FAO).

    Industries
    Notable Project

    Amped HQ provides bookkeeping services to a restaurant. They handle and maintain all the accounting and bookkeeping needs, while the client focuses on their business operations.

    "Their staff who are dedicated to our account are amazing."

  • 268
    Undisclosed
    2 - 9 Employees
    Colombo Sri Lanka

    Axcim Business Solutions is a non-voice bpo/back office services company. Their small team is based in Colombo, Sri Lanka. Their team provides non-voice bpo/back office services, finance & accounting outsourcing (FAO), HR services, and voice services.

    Industries
    Notable Project

    Axcim Business Solutions acts as an outsourced accounting team for a software development company. The vendor is in charge of managing all accounting, bookkeeping, and other finance-related tasks.

    "They have a proper project management flow in place."

  • 269
    $1,000+
    50 - 249 Employees
    San Francisco CA
    Midsize non-voice bpo/back office services company Magestore, is based in San Francisco, California and , Vietnam. Founded in 2010, the team provides non-voice bpo/back office services, e-commerce development, web development, and conversion optimization.
    Industries
  • 270
    $25,000+
    50 - 249 Employees
    Orem UT

    Squeeze Media is a voice services provider based in Orem, Utah. Their team of over 50 supports businesses of all sizes across a range of industries, such as financial services, health care, and consumer products. Founded in 2009, they also provide non-voice BPO services.

    Clients
    American Standard
    Optima Tax Relief
    Telarus
    Acronis
    Industries
    Notable Project

    Squeeze Media provided lead generation services to a commercial insurance program company. The team focused on retargeting dispositioned leads on a variety of platforms, including email and LinkedIn. Their valuable, impactful services exceeded client expectations.

    "The consultative approach Squeeze Media takes is one of my favorite aspects of working with them." — Managing Partner, Commercial Insurance Program Company

Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT