Top 100 Back Office BPO Companies

EGA Connect provided IT support and consultation services for a cruise line. They handled the partner's software as well as 24/7 troubleshooting efforts and support. They were consistently available and responsive and successfully met the partner's needs.

"They were flexible and accommodating, going to different cruise ships as needed. Their team provided excellent service." –Former Photography Services Consultant, Cruise Line

A digital marketing and consulting agency hired hammerjack to provide business services. The team is tasked with assisting the client's administrative tasks.

"They have a reputation for the high quality of staff and service."

A window cleaning company was experiencing rapid growth and needed a team to help manage their overflow of client correspondence. They hired AnswerForce to provide phone answering services 24/7. In addition, the team offers online chat and calendaring services. 

"AnswerForce provided free set up, no charge for the first 30 seconds in cases of people hanging up, as well as the ability to not work under a contract and to change the plan from month to month...I've appreciated AnswerForce's flexibility in terms of payment and setup." — Franchisee, Window Cleaning Service

Netcast BPO provides outbound phone marketing for a U.S. real estate firm. The client chose them based on their strong performance for other clients and well-regarded hiring practices. Netcast BPO's phone agents perform nearly 2500 outbound calls daily with strong lead generation.

"It is an excellent firm and I have no complaints...we have worked with them ongoing for the past three years." — Senior Marketing Manager, Real Estate Firm

An e-commerce consultant hired Spectrum BPO to provide site optimization help. The team creates content to match the targeted keywords, builds backlinks, and help rank some of the articles.

"They have been very helpful with growing some client accounts."

AppointmentSetter currently provides phone prospecting services to an Insurance Company, creating for them around 50 communications with new clients to date. These conversations are ongoing and are expected to produce long-term profits.

"They had the information background to speak with our potential prospects with confidence." - Managing Partner and Lead Client Consultant, Insurance Company

MySource Solutions provided lead generation for a real estate company. They helped draw in 1–2 leads per day at their best. The team is very scalable.

“They listen to direction well and there’s no problem if I don’t like something.” –Managing Partner, Real Estate Company

Sara Arnold Copywriting and Creative develops content highlighting client case studies for a premium website development service. They also develop internal communications including video scripts. Their work has been well-received.

"It surprised even me how many comments I’ve gotten from clients." –President, Premium Website Development Service

Sleek incorporated their client and processed their work visas. Since then, they’ve expertly managed the client’s invoices, receipts, and payroll, ensuring that they’re compliant with regulations and giving the client peace of mind. They provide excellent customer service by being proactive and responding quickly.

“They were very friendly and provided personalized service.” – COO, Tech Firm

A social app for physical therapists partnered with Novatech (formerly Kadevjo Studio) to finish development on their app. The goal was to make the project APP HIPAA compliant and launch it on both the Apple Store and Google Play.

"They were very proactive in ensuring we receive what we paid for, with no issues with time or language barriers."

A leading BPO firm needed a reliable partner that will help their clients with lead generation and appointment setting services. They chose Opus Growth Partners to be that partner.

"Their pricing was very competitive, and they offered a service that really went beyond what I was expecting."

OfficeCalls worked with a marketing firm to provide phone marketing services. They provide staff to address customers’ questions and issues. They set up an outbound calling process to solve customer problems and improve their experience. The client appreciated the quality of their service. 

“They handle our calls with the utmost care and knowledge.” — Marketing Communications Manager, Marketing Firm

Synapsis Smart Outsourcing provided call center services for a cybersecurity company. The team provided continuous and uninterrupted 24/7 support.

"The most impressive things about Synapsis were the management team and their ability to be flexible and responsive."

A digital marketing agency needed to register their business in China. They hired FDI China to handle all the requirements, from getting a new business visa to the filing of compliance tax reports.

"Everything was good, and I thought they delivered great service."

A global manufacturer hired Convergys to expand its online support to social media platforms. The two collaborated on various new practices: developing response KPIs, improving volume and traffic control, and measuring customer satisfaction. They consistently exceeded the client’s satisfaction measures.

Sonnecto provided staff augmentation services for an IT school. The school was expanding their programs and needed someone to facilitate their IT needs. Sonnecto helped reduce the burdens of the school.

“Their ability to adapt to and solve problems via new solutions is great.” - Head of Operations, IT School

Appmakery provided web development services to a tech startup. They developed the front and back-end along with carefully crafted design functionalities. Appmakery also provided technical support when needed.

"I know that Appmakery can build websites, but they are far more powerful than just a web company. There is some serious know-how over there." –CEO, Tech Firm 

A small company was having trouble keeping track of all the phone calls they were receiving. After searching, they decided Sunshine Communication Services were the best fit. They provided custom account design, scheduled phone reports, and more.

"The benefits, however, are that all calls are answered." —Small Company

A startup managed services firm in the UK partnered with VERNA increase their capacity and handle more complex clients. The client had only 10 employees and lacked some of the expertise that the VERNA team leverages. When complex cases come up, VERNA steps in to provide an advanced data solution. In one case, VERNA completed a freeSWITCH voice project for an end-client with particularly sophisticated technical specifications.

"Things can always be improved for any business, but VERNA has been a professional partner for us." - Director, UK IT Firm

Ukrany recruits developers and artists for a tech startup working in Unity. They manage the recruitment process, setting up interviews, and helping with payroll services and contracts. The client is pleased with the talent they've found. 

"We’re happy with the team they’ve put together." – CPO, Tech Startup

89Bots.com developed a chatbot system for a financial consulting firm. The firm was looking for a faster alternative to a dedicated support system for their clients. The chatbot system increased the number of closed tickets by 45% in just the first month.

“We appreciate that the 89bots team shared that information with us - it helped us to create a good system for our business.” - Founder, Financial Consulting Firm

The Custex team provides management and writing for all product descriptions on the website of an online grocery supermarket, helping to add and modify products whenever necessary. They have delivered 500 product descriptions so far and meet all of the client's requirements for the project.

"Project management is handled nicely. We communicate twice a week. The turnaround time is as expected." — Content Manager, Grocery Company

Direct Answer provides outbound and inbound donation generation and processing for an international human rights organization. The client's annual drive requires them to temporarily scale up a great deal, and Direct Answer demonstrated supplemented resources successfully. In addition to sending direct mail and making calls, Direct Answer provided accounting services. 

"Though we’re a mid-sized organization, we were sometimes too small for an agency to take on as a client. When we eventually contacted Direct Answer, we found them personable, thoughtful, and excited to work with us." — Donor Stewardship Officer, Human Rights Organization

Amped HQ provides bookkeeping services to a restaurant. They handle and maintain all the accounting and bookkeeping needs, while the client focuses on their business operations.

"Their staff who are dedicated to our account are amazing."

Axcim Business Solutions acts as an outsourced accounting team for a software development company. The vendor is in charge of managing all accounting, bookkeeping, and other finance-related tasks.

"They have a proper project management flow in place."

Squeeze Media provided lead generation services to a commercial insurance program company. The team focused on retargeting dispositioned leads on a variety of platforms, including email and LinkedIn. Their valuable, impactful services exceeded client expectations.

"The consultative approach Squeeze Media takes is one of my favorite aspects of working with them." — Managing Partner, Commercial Insurance Program Company