Looking for a top non-voice BPO service?

Back office tasks such as accounting, IT services, regulatory compliance, record maintenance, and clearances are essential for businesses but can be time-consuming. Getting help from an external third-party may make these back office tasks more efficient.

That's why we've created this list of the best back office BPO companies for you to review. Read through company descriptions, former clients, and notable projects to find the best fit for your business. (And, if you want personalized recommendations, tell us about your project.)

List of the Best Back Office BPO Services

  • 151
    $50,000+
    250 - 999 Employees
    Salisbury NC

    GCS Agents is a contact center firm in Salisbury, N.C., founded in 2001. The team of 300 specializes in voice services, consulting, and BPO services for its majority midmarket clients across multiple industries. 

    Clients
    Bank of America
    AOL
    Verizon
    JCPenney
    Industries
    Notable Project

    GCS Agents provided security consulting and analytics for an energy company's database servers. As a result, the client's security services and communication vastly improved, reducing its hours and money spent on the task.  

    "The data security and communications outside of my internal database was and is very excellent. I would love to give their name but I don't do that for security reasons." – IT Executive, Energy Company

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  • 152
    $1,000+
    250 - 999 Employees
    Slough United Kingdom

    Harris BPO is an outsourcing agency based in Slough, UK. With close to 1,000 employees, the agency specializes in non-voice BPO and voice services, as well as HR consulting & outsourcing. Harris BPO mainly works with clients in government, consumer products & services, and energy & natural resources industries. 

     

    Clients
    Kellogg
    Pepsi
    Comdisco
    Scottish Parliament
    Industries
    Notable Project

    Harris BPO runs payment processing services for a small manufacturer. The client finds them to be true professionals and have saved them a ton of work hours.

    "They offer a smooth service and are professional." – Sales Manager, Small Manufacturer

  • 153
    $1,000+
    10 - 49 Employees
    Pittsburgh PA

    Virtual Assist USA is a business process outsourcing firm based in Pittsburgh. Founded in 2008, they have about 20 employees and work with clients primarily in the business and consumer services industries. Their solutions consist of non-voice back office solutions, like data entry, and voice support.

    Clients
    HirePool
    Ectobox Software
    Waco Counseling
    Buzz12 Marketing
    Industries
    Notable Project

    Virtual Assist USA provides full-service administrative management for a gambling firm in the United States. They handle a considerable task of managing clearances, settlements, and other financial obligations. In addition to bookkeeping and data entry, their team helps with web content updates, appointments, and more. Their efficiency is one of the highlights of the client's experience.

    "They are a proactive team that works with and for businesses." — HR Manager, Gambling Company

  • 154
    Undisclosed
    250 - 999 Employees
    Los Altos CA

    Smith.ai is a virtual receptionist and lead intake services company located in Palo Alto, Calif. Founded in 2015, they employ over 100 staff specializing in live calls and website chat for small and mid-market companies, typically in legal, hospitality, finance, e-commerce, healthcare, and real estate. Services include AI chatbots, live chat, conversion optimization, and virtual receptionists.

    Clients
    Hacking Law Practice
    Wondermint
    Merchbar
    Industries
    Notable Project

    Smith.ai provided ongoing call services for a law firm. They handled inbound and outbound calls, and also managed website chat and scheduled any consultations or calls. Working with Smith.ai enabled the client to scale its client base and revenue. 

    “When a call is transferred to me, people always give very positive feedback about their experience speaking with the Smith.ai team. People have spoken about how accommodating and nice they are, which makes me feel good. It’s been very helpful in our scaling efforts.” – CEO, Law Firm

  • 155
    $5,000+
    10 - 49 Employees
    Manchester United Kingdom

    Founded in 2018, Dutytaker is a BPO and voice services company based in Manchester, U.K. They also have an office in Dhaka, Bangladesh. They primarily work with clients in the IT, e-commerce, business services, and financial services industries. 

    Clients
    Williams-Sonoma
    Industries
    Notable Project

    Dutytaker provides ongoing technical and customer support for an IT services business. End clients are happy with the level of service provided. 

    "They’re very helpful whenever we need to make a change." – Design Communication Officer, Tech Company

  • 156
    $1,000+
    50 - 249 Employees
    Montego Bay Jamaica

    Global Outsourcing Solutions is a contact center based in Montego Bay, Jamaica. The company, founded in 2012, has around 200 employees who provide voice and non-voice/back office BPO services to various companies.  

    Industries
    Notable Project

    A Digital Marketing Company tapped Global Outsourcing Solutions' call centers and facilities to do cold-call and lead sourcing outreach. They would call leads and establish an introduction for the Company and then transfer the call to the Company's sales team to close. Through this engagement, the Company has seen high closing rates.

    "They’re very flexible and allow us to be 100% involved. They don’t just see me as a client, they see me as a part of the team." - Project Manager, Digital Marketing Company 

  • 158
    $1,000+
    50 - 249 Employees
    Los Angeles CA

    TravCom is travel data solutions agency founded in 1975. With its headquarters in Los Angeles, and an office in Leicester, United Kingdom, TravCom has a team of 8 employees. They offer bookkeeping and non-voice BPO/back office services to transportation and hospitality and leisure industries.   

    Clients
    Carlson Wagonlit Travel
    grasp technologies inc.
    COMMTRAK
    Industries
    Notable Project

    TravCom provided data entry for a transportation company to balance and perform specific reporting for their clientele. TravCom’s service provides daily data so the company can successfully cross-check and compare their bookings. 

    “The ease of use is the biggest strength of Travcom." – Finance Manager, Transportation Company 

  • 159
    $5,000+
    10 - 49 Employees
    Chennai India

    Eldeot Info is a BPO company located in Chennai, India. Founded in 2017, their team consists of about 10 employees. They offer non-voice BPO and back office services.

    Notable Project

    Eldeot Info collaborated with a software company to design a system of patient records for a large client in the healthcare industry. They helped enter data into the system and recruit a healthcare data expert. The client is pleased with the new software.

    “Their experience was essential for identifying the crucial points of our requirements.” – CTO, Software Company
     

  • 160
    $1,000+
    50 - 249 Employees
    New York City NY

    CrewBloom is an outsourcing partner based in New York. Founded in 2016, their team of around 60 employees provides back-office services and voice services.

    Clients
    SalesNexus.com
    Industries
    Notable Project

    CrewBloom provided demand generation services for a sales and marketing software company. The team responded to inbound leads and called new free trial members.

    "We have been able to engage 100% more free trials in our training offerings and tripled subscription sales as a result." – CEO, Sales Software Company

  • 161
    $1,000+
    1,000 - 9,999 Employees
    Burnsville MN

    The Connection is a business process outsourcing firm based in Burnsville, Minn., with offices in New York and Illinois. They were founded in 1981, and have 280 employees across their 4 locations. The Connection's services revolve mainly around voice call support, such as answering and customer service, as well as some non-voice outsourcing options.

    Industries
    Notable Project

    The Connection provides voice customer support for a consumer products firm in California. The client receives around 150 calls a day for customer service, and their business model depends on client retention, so strong voice services are essential. The Connection contributed tailored customer service based on an in-depth knowledge of the product and target user base. They saved the client almost $25,000 in the process.

    "Their work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time." — HR Director, Consumer Products Firm

  • 162
    Undisclosed
    250 - 999 Employees
    New York NY

    Founded in 2008, Cogneesol is a business process management, technology, and digital transformation company. Located in New York, they have a team of about 350 employees that offers nonvoice BPO services, finance and accounting outsourcing, and IT managed services. They primarily serve midmarket businesses in the business and financial services, and health care and medical services.

    Industries
    Notable Project

    Cogneesol did data processing for a child care consultancy. They also reviewed and analyzed patient records. The team is adaptable and supportive.

    “They've adapted well to the numerous changes that we've had to our workflows over the past several years, and they continue to be flexible to specific project needs. “ – Business Administration Manager, Child Care Consultancy

  • 163
    $1,000+
    50 - 249 Employees
    New Delhi India

    Intrust Global is a BPO services provider based founded in 2005 in New Delhi, India, with a secondary office in Bangalore, India. With a team of more than 50 employees, Intrust Global provides non-voice BPO/back office services and voice/call center services to a variety of different industries. 

    Industries
    Notable Project

    Intrust Global provided financial and IT services to an educational organization. Intrust took over the client's accounts, payroll, credit, record taking, IT, and client transactions, saving the client 100 hours and around $100,000 per month.

    "They are experts who are highly skilled in their fields." — Finance President, Education Organization

  • 164
    $1,000+
    1,000 - 9,999 Employees
    Mumbai India

    Athena BPO is a domestic BPO based in Mumbai and Bangalore, India. Founded in 1990, Athena provides voice/call center services and non-voice BPO/back office services.

    Industries
    Notable Project

    Athena BPO supplies a business service with payment processing capabilities, which includes handling general billing of claims and directing payments. Since engaging with Athena, the client has seen faster billing, and praises Athena BPO's competitive rates.

    "They save me time and allow me to see more clients, saving me hundreds." - Director, Business Service

  • 165
    $1,000+
    2 - 9 Employees
    Oak Brook IL

    MedValue is a BPO service provider with locations in Oak Brook, Ill., Los Angeles, and Bridgewater, N.J. The team of fewer than 10 employees offers non-voice BPO services and voice services to clients in the health care and medical industry.

    Industries
    Notable Project

    MedValue assisted with medical billing. The team was attentive and worked quickly. 

    “They are very efficient.” – HR Manager, Manufacturing Company

  • 166
    $1,000+
    50 - 249 Employees
    Jaipur India

    Founded in 2007, MindSpace Outsourcing Services has a team of 24 provide tax preparation, payroll processing, bookkeeping, and financial accounting services to their clients. They typically serve small and mid market companies in the advertising, business services, real estate, consumer products, and IT industries. 

    Clients
    One Cup Coffee Co
    Industries
    Notable Project

    MindSpace Outsourcing Services partnered with a coffee company to supply accounting services. They provided the client with maintenance of book for over 10 entities, payroll, and quarterly taxes. This partnership was successful for the client’s business.

    “Best accounting arrangement I’ve had over 30 years. I have a team of at my disposal ready and willing to carry out my needs. Ultra trustworthy. Excellent service ethic. They go above and beyond.” — President, Coffee Company

  • 167
    $1,000+
    10 - 49 Employees
    Sycamore IL

    Rozlin Financial Group, Inc. is a licensed and bonded collection agency founded in 2008 in Sycamore, Ill. with no more than 50 employees. They offer voice services and back-office services for small and mid-market firms alike.

    Clients
    Petland
    Industries
    Notable Project

    Rozlin Financial Group, Inc. provided collection services for a surgery center. The center has Rozlin Financial Group, Inc. collect from uncollectible accounts. The center has had success with collections thanks to Rozlin Financial Group, Inc.’s assistance.

    “Workflow is great. They communicate very well and are super efficient and responsive.” - Administrative Assistant, Surgery Center

  • 168
    Undisclosed
    50 - 249 Employees
    Tampa FL

    AnswerFirst is a telecommunications agency in Tampa, Fla. Founded in 1998, they have about 58 employees that serve a variety of clients in the IT, healthcare, and real estate sectors. AnswerFirst provides voice services and non-voice BPO and back office services.

    Clients
    Colliers Arnold
    NPR
    Terminix
    PBS
    Industries
    Notable Project

    AnswerFirst provided seasonal call answering service for a legal firm with 300 daily inbound calls. They were efficient and saved the client $200 per month. 

    "The efficiency is the main strength." — Manager, Legal Firm

  • 169
    Undisclosed
    1,000 - 9,999 Employees
    Shah Alam Malaysia

    Daythree Business Services is a business service provider in Petaling Jaya, Malaysia. They provide voice services, back office services, and business consulting. They work primarily with midmarket and enterprise companies in transportation, telecommunication, and energy industries. Founded in 2008, they have about 150 employees.

    Clients
    Teka Singapore
    Quantum Medical Solutions
    Industries
    Notable Project

    Daythree Business Services provided a telemarketing team to support contract negotiations and to contact customers based on targeted campaigns. They provide training, monitoring, and quality assurance. Since the project began, there has been improvement in several areas. They’re engaged and provide qualified agents. They’re cooperative and responsive.

    “[They’re] willing to listen to feedback and reverts with proposals for discussions.” – Head of Telesales, Telecommunication Company

  • 170
    Undisclosed
    10 - 49 Employees
    Delhi India

    Technousa Consulting Services Pvt. Ltd. is an IT company located in New Delhi. Founded in 2007, it has team of 38 employees who provide web design, mobile app development, and web development services. They primarily work with small business and midmarket clients in the financial services, e-commerce, and automotive sectors.

    Clients
    Textron
    ESXGroup
    Universal Enterprises Unlimited
    Cashtime
    Industries
    Notable Project

    Technousa Consulting Services Pvt. Ltd. developed a custom platform for a digital marketing agency that facilitates access to their SEO services. The team also built a website that is easy to use. The client was happy with the execution and is earning over 6 figures per year with their site.

    “I’m impressed with their ability to create anything. I told Sunny what I needed, and he made it happen.”—CEO, Digital Marketing Agency

  • 171
    $1,000+
    50 - 249 Employees
    Noida India

    Plaxonic Technologies is a BI firm based in Noida, India. Founded in 2013, their team of 60 serves clients in the auto repair sector. Services include e-commerce and mobile app development.

    Industries
    Notable Project

    Plaxonic Technologies built a website for an auto repair company. The owner got positive reception from clients within the first week. The team is very patient.

    “I was really surprised by how much time they were willing to spend on the phone to help me.” – Owner, Auto Paint Repair Company

  • 172
    $100,000+
    10 - 49 Employees
    Singapore Singapore

    Swivelt is a Singapore-based marketing and digital strategy company that was founded in 2018. They also offer business consulting, HR, and voice services. They primarily work with midmarket businesses in the advertising, e-commerce, and business services industries. 

    Clients
    NetApp
    StarHub
    Boost e-Wallet
    GMI
    Industries
    Notable Project

    Swivelt did Salesforce integration and created a new CRM for an IT company. Their workflow was effective and their team delivered quickly. 

    "They made great software that makes the sales team's lives easier." – Business Development Manager, IT Services Company

  • 173
    $1,000+
    50 - 249 Employees
    کراچی Pakistan

    Cenit Inc is a business solutions provider founded in 2014 with more than 50 members. They offer back-office services, voice services, and web development solutions from their office in Karachi, Pakistan. They primarily work with small and medium-sized companies.

    Clients
    TVape
    Industries
    Notable Project

    Cenit Inc provided backend development services for a SaaS provider. The provider had Cenit Inc manage the orders placed through their chatbot. This has reduced the work that the provider’s team has to deal with on a regular basis.

    “Cenit Inc is always on top of it.” - Enterprise Account Manager, SaaS Provider

  • 174
    Undisclosed
    50 - 249 Employees
    Santa Clara CA

    Performance Lab is a software testing company based in Santa Clara, Calif. The company, founded in 2008, has more than 150 employees and provides application testing, IT managed services, and non-voice BPO/back office services. Performance Lab serves enterprise and smaller-sized companies in various industries that include financial services, telecommunications, and IT.

    Clients
    Samsung
    Raiffeisenbank
    EMC
    Documentum
    Industries
    Notable Project

    A commercial bank hired Performance Lab to provide software testing services particularly for RBS of legal entities. Performance Lab created an automated testing system where new software goes through several quality gateways that check for functional errors and implements stress testing. The engagement has made QA testing faster and more efficient.

    "Workflow was effective" - Head of QA, Commercial Bank

  • 175
    $1,000+
    50 - 249 Employees
    Delhi India

    Tech2Globe Web Solutions is a web development agency that was founded in 2014. They are headquartered in New Delhi, India, and consist of 82 employees. The company specializes in E-commerce development, web development, and HR consulting and outsourcing. 
     

    Clients
    Delivery Hero
    Foodora
    Ordering Online System
    QUIQUP
    Industries
    Notable Project

    Tech2Globe Web Services partnered with a food services company to provide data entry translations in both English and German. The company was impressed with how efficient they were able to work as well as their communication skills regarding the project. 

    “I was very happy with the quality of work, the team’s communication around the tasks, and the speed at which they produced deliverables.” – Customer Service Manager, Food Service Company
     

  • 176
    $1,000+
    50 - 249 Employees
    New Delhi India

    TravelsBpo, a call center company and non-voice bpo/back office services company, is located in New Delhi, India. They focus on voice services and non-voice bpo/back office services and were launched in 2011.

    Industries
    Notable Project

    A branding company hired TravelsBpo to provide BPO services. This involves inbound and outbound calls to get clients, provide travel and site management, along with travel bookings, among other efforts.

    "Everything is good with them."

  • 177
    $1,000+
    10 - 49 Employees
    Chicago IL
    Established in 1960, Tab Service Company is a small finance & accounting outsourcing (FAO) company in Chicago, Illinois. Their services include finance & accounting outsourcing (FAO), non-voice bpo/back office services, application management & support, and custom software development.
    Industries
    Notable Project

    A local county government hired Tab Service Company to provide back-office services. They took over the filing work for almost 2,000 1099-G forms due to the client’s lack of resources to complete them.

    ‘‘Whenever we had a question or needed something, there was always a person from their team available for us.’’

  • 178
    $1,000+
    2 - 9 Employees
    Colorado Springs CO

    Worldwide Call Centers is an outsourcing consultancy and call center network based in Colorado Springs, Colo. Founded in 1998, they have fewer than 10 employees but work with proprietary outsourcing groups depending on their clients' needs. Thye mostly provides strategic consulting with respect to outsourcing placement, but can also directly provide voice and non-voice business process outsourcing services.

    Industries
    Notable Project

    Worldwide Call Centers provides inbound lead generation and voice support for a U.S. financial services firm. The client needed more detailed phone records and consistent leads on phone calls and was placed with an agency by Worldwide Call Centers. In addition to strong lead generation, the Worldwide Call Centers team saves the client around $2,000 monthly on in-house labor costs.

    "They give us much better communication...They save us about $2,000 per month." – Finance Manager, Financial Services Firm

  • 179
    $5,000+
    50 - 249 Employees
    New York NY

    PeopleTree Knowledge Services is a growth acceleration company based in New York City, with an office in Ahmedabad, India. Founded in 2014, they have fewer than 10 employees that service mostly small and mid-market businesses. They provide non-voice BPO/back office services, voice services, content marketing, IT managed services, and cloud consulting services.

    Notable Project

    PeopleTree Knowledge Services handled the customer support needs of an athletic marketing firm to provide assistance during peak seasons. They assist with order entry in addition to phone, email, and chat support, which improved the client's efficiency.

    "Our internal staff was very impressed with the quality of service they provided." — Owner, Athletic Marketing Firm

  • 180
    $1,000+
    10 - 49 Employees
    Richmond VA

    DCA Virtual Business Support is a small business solutions company based in Richmond, Va. The company, founded in 2011, has a team of more than ten that provides non-voice BPO/back office services, web design, content marketing, graphic design, and logo services. DCA Virtual Business Support serves small and mid-market companies in various industries.

    Clients
    Cook Professional Resources, Inc.
    Claim Leadership
    Zane Advisors
    Dormitory 101
    Notable Project

    A digital marketing firm outsourced particular administrative tasks to DCA Virtual Business Support. These tasks include calendar management, web design and development, UX troubleshooting, and project management. The engagement freed up more time for the firm's team to concentrate on their business and scaled it more quickly. 

    "The comprehensive onboarding process made me feel very comfortable." - Owner, Digital Marketing Firm

Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT