Looking for a top non-voice BPO service?

Back office tasks such as accounting, IT services, regulatory compliance, record maintenance, and clearances are essential for businesses but can be time-consuming. Getting help from an external third-party may make these back office tasks more efficient.

That's why we've created this list of the best back office BPO companies for you to review. Read through company descriptions, former clients, and notable projects to find the best fit for your business. (And, if you want personalized recommendations, tell us about your project.)

List of the Best Back Office BPO Services

  • 181
    $1,000+
    10 - 49 Employees
    Richmond VA

    DCA Virtual Business Support is a small business solutions company based in Richmond, Va. The company, founded in 2011, has a team of more than ten that provides non-voice BPO/back office services, web design, content marketing, graphic design, and logo services. DCA Virtual Business Support serves small and mid-market companies in various industries.

    Clients
    Cook Professional Resources, Inc.
    Claim Leadership
    Zane Advisors
    Dormitory 101
    Notable Project

    A digital marketing firm outsourced particular administrative tasks to DCA Virtual Business Support. These tasks include calendar management, web design and development, UX troubleshooting, and project management. The engagement freed up more time for the firm's team to concentrate on their business and scaled it more quickly. 

    "The comprehensive onboarding process made me feel very comfortable." - Owner, Digital Marketing Firm

  • Tell us about your project

    NEED HELP SELECTING A COMPANY?

    Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

  • 182
    Undisclosed
    50 - 249 Employees
    Sofia Bulgaria

    Established in 2009, CXG Business Process Outsourcing is a midsize answering service company. Their services include voice services, non-voice bpo/back office services, and HR services. The company is located in Sofia, Bulgaria.

    Industries
    Notable Project

    CXG provides outsourcing services for a SaaS company. They put together multiple teams that support different managed and shared service requests such as building data models and AI engine training.

    "We are working as one team and managing challenges together."

  • 183
    $1,000+
    250 - 999 Employees
    Clarksville TN

    Premier BPO is an outsourcing firm based in Clarksville, Tennessee, that was established in 2003. Their team of 136 employees offers voice services, BPO services, and HR consulting & outsourcing.

    Clients
    Inc. 5000
    Industries
    Notable Project

    Premier BPO provided virtual backend administrative services for an IT company. Their team developed interfaces with custodians, vendors, IT staff, and other employees. Their work optimized workflow, saving time and money.

    "They are great at working with customers."–IT Executie, IT Company

  • 184
    $1,000+
    10 - 49 Employees
    Birmingham AL

    Atelier Lumikha is a non-voice bpo/back office services company. Launched in 2005, the team focuses on non-voice bpo/back office services, voice services, content marketing, corporate training, and more. Their small company is Dumaguete, Philippines-based.

    Industries
    Notable Project

    Lambent Consulting provides marketing services to a BPO company. Their work covers lead generation, content writing, SEO management, and advertising efforts. They also handle the firm’s social media platforms.

    “Lambent has done a good job, and we haven’t had any issues while working with them.”

  • 185
    $1,000+
    50 - 249 Employees
    Bacolod Philippines

    Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.

    Clients
    CleanWel Solutions
    ShedsForLessDirect.com
    Capital Placement Agency
    WorldKonnect LLC
    Industries
    Notable Project

    Hit Rate Solutions provided seasoning marketing assistance to an equipment supplier. Hit Rate Solutions managed the supplier's activities, events, messages, and calls in an effort to increase customer engagement and accelerate revenue. As a direct result of Hit Rate Solutions' targeted strategies, the supplier's customer prospecting has achieved better efficiency with lower costs. 

    "Hit Rate Solutions did a great job and met our requirements." – Sales Representative, Equipment Supplier

  • 186
    $1,000+
    250 - 999 Employees
    Hanoi Vietnam

    Beetsoft Co Ltd is an IT outsourcing agency. Headquartered in Hanoi, Vietnam, with an additional office in Tokyo, they were founded in 2014 and operate with a team of 52 employees. They provide IT strategy consulting, web development, and custom software development for small, midmarket, and enterprise businesses.
     

    Clients
    NEC
    Futaba
    Systena
    NTT Data
    Industries
    Notable Project

    Beetsoft Co Ltd developed an educational platform for an educational technology provider. They developed the software, and then created additional features and tests for the platform, all while staying in constant communication with the client. 

    “The platform showcased new features beneficial to enterprises.” – CEO, Educational Technology Company
     

  • 187
    $5,000+
    2 - 9 Employees
    San Francisco CA

    Retriever is a San Francisco-based marketing agency founded in 2018. Their team of more than two offers direct marketing, back-office services, and digital strategy solutions for small and mid-market businesses in the industries of business and IT services.

    Clients
    Interseller.io
    Industries
    Notable Project

    Retriever helped develop a LinkedIn sales funnel for a sales enablement platform. The goal was to reach out and source as many contacts as possible. The project ended up being a success.

    “The attention to detail and process-oriented culture.” - Head of Sales, Sales Enablement Platform

  • 188
    $1,000+
    50 - 249 Employees
    Jamshedpur India

    I-conicsolutions LLC is a medical billing firm headquartered in Jamshedpur, India. Founded in 2018, their team of over 100 employees serve small business and midmarket clients. Services include BPO, voice services, and business consulting.

    Notable Project

    I-conicsolutions LLC handles invoicing for an urgent care facility.. Since then, they've assisted the clinic with patient scheduling, billing claims to insurance providers, and following up on balances.

    "They provide everything we ask for in a timely manner, and the quality of work is great." – Office Manager, Urgent Care Facility

  • 189
    $1,000+
    250 - 999 Employees
    London Canada

    Emenac is a call center service company based in London, Ontario. Since 2003, their team of around 100 has been specializing in voice and BPO services for clients in industries including advertising, consumer products, and financial services. 

    Industries
    Notable Project

    Emenac provides call center services to a travel agency, handling bookings and providing customer support when needed. Their success rate is between 90-95%. 

    "They took the time and now they know the procedures and what exactly it is we require. They are a perfect fit." —Project Manager, Travel Agency

  • 190
    $1,000+
    10 - 49 Employees
    Toronto Canada
    Veta Virtual Receptionist is a phone answering service. They are headquartered in Toronto, Canada and have a small team that provides voice services. The company was founded in 2020.
    Industries
    Notable Project

    A law firm hired Veta Virtual Receptionist to help them hire experienced virtual receptionists. The team provides virtual receptionists to answer incoming phone calls from existing and potential customers.

    "The workflow I have with Veta Virtual Receptionist works very well and appears seamless to my callers."

  • 191
    $10,000+
    10 - 49 Employees
    Chatswood Australia

    Swivot BPO is a voice services company founded in 2019 with a team of over 10 people. Based in Chatswood, Australia, they specialize in voice services, back office services, and freight forwarding. They work primarily with small and medium-sized businesses.

    Clients
    MaMa Ka'Z
    Industries
    Notable Project

    Swivot BPO provided outsourced customer service assistance to a food company. Debt collection was a problem that the food company needed to solve, so they outsourced Swivot BPO. The debt collection rate rose by 50% with the help of Swivot BPO.

    “They are very flexible on their approach as they can move the teams from one task (debt collection) to another (finding new clients).” - CFO, Food Company

  • 192
    $1,000+
    250 - 999 Employees
    Kyiv Ukraine
    Answering service Global Bilgi was established in 2008. Their midsize team is in Kyiv, Ukraine and Dnipro, Ukraine. Their services include voice services, non-voice bpo/back office services, CRM consulting and SI, HR services, and more.
    Notable Project

    Global Bilgi provides BPO services for a telecommunications company. The team conducts telesales and customer service, handling incoming calls and creating new business processes from scratch.

    "They are a company that rapidly adopts innovations, which is important for the booming market in Ukraine."

  • 193
    $1,000+
    10 - 49 Employees
    Manila Philippines

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients
    MyCheck
    Loginn
    Cyber-Duck
    Industries
    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

  • 194
    Undisclosed
    50 - 249 Employees
    Frisco TX

    Resconcierge is a concierge service based in Frisco, Texas, and founded in 2014. Their team of over 50 provides voice services and back-office services for small and mid-market firms that work in industries such as real estate, legal, and financial solutions.

    Clients
    The Gents Place
    Parvin Law Group
    Progressive Legal Process Services
    Industries
    Notable Project

    Resconcierge provided customer support for a grooming line. The line was worried that the business was losing customers due to a lack of a dedicated support line for customers. Resconcierge helped improved the line’s sales for the past two years.

    “I'm impressed with how seamless they make the experience for the customer.” - Marketing Manager, Grooming Line

  • 195
    $1,000+
    2 - 9 Employees
    Princeton NJ

    Bodhi Global Solutions is a consulting company based in Princeton, New Jersey. They have about 20 employees that focus on the healtchcare, consumer products, and manufacturing industries. They provide non-voice BPO/back office services, voice services, and HR consulting & outsourcing capabilities.

    Industries
    Notable Project

    Bodhi Global Solutions handled administrative and legal processes for a manufacturing company. They handled over 70% of the client's administrative work from legal process outsourcing and litigation support, to contract and document review and management, among other services.

    "Their strengths are quality, fast performance, rapid adaptability with the working group, and a great analysis of the information." — Director, Manufacturing Company

  • 196
    $5,000+
    50 - 249 Employees
    London United Kingdom

    KeyUA is a software development company based in London with an office in Dnepropetrovsk, Ukraine. Founded in 2008, they have a team of about 40 that services multiple industries. They specialize in web development, IT managed services, and non-voice BPO/ back office services.

    Clients
    LogicalWare
    Articurate
    The Football Pools
    Industries
    Notable Project

    KeyUA developed a website to showcase a catering company's services. They developed the frontend and backend of a Jungle-based website, performed testing, and fixed bugs.

    "I’ve had bad experiences with other companies, but KeyUA is very professional and I plan on continuing the relationship when I go back to work." — Program Manager, Catering Company

  • 197
    Undisclosed
    50 - 249 Employees
    San Francisco CA

    Gong is a revenue intelligence platform based in San Francisco. The platform has more than 200 employees and provides direct marketing, email marketing, market research, and non-voice BPO/back office services to midmarket and other-sized companies in various industries.

    Clients
    Genesys
    Shopify
    Workato
    TouchBistro
    Notable Project

    A referral marketing platform engaged Gong to record sales calls for enablement and training. Gong's platform helped the sales team reflect on sales calls, review them as a team, and develop training to address areas of improvement. The engagement produced the desired results and Gong met all expectations.

    "Gong.io has helped us to facilitate these conversations and create training for areas of improvement." - Sales Operations Manager, Referral Marketing Platform

  • 198
    $1,000+
    10 - 49 Employees
    Kyiv Ukraine

    Alcor is an IT outsourcing company based in Kiev, Ukraine and founded in 2007. Their team of 33 employees specializes in creating company-specific R&D centers in Ukraine that provide their clients with finance and accounting outsourcing, HR services, and IT staff augmentation. They work primarily with clients in the telecommunications industry.

    Clients
    Tonic Health
    Netcracker
    Grammarly
    Industries
    Notable Project

    Alcor provided outsourcing services for a global software company. They provided their client with accounting services and legal work for their reporting and documentation. The client was happy with the level of service provided.

    “We are satisfied with the team’s performance because they communicate regularly, met deadlines, and support their answers with substantive information.” – Executive, Global Software Company
     

  • 199
    Undisclosed
    50 - 249 Employees
    Gastonia NC

    AnswerLive is a call center and BPO agency founded in 1982. They have headquarters in Gastonia, N.C. and additional offices in Grants Pass, Ore. and Lubbock, Texas. Their team of 11 specialists offers voice services and non-voice BPO primarily to small businesses. 
     

    Clients
    Robert R. McGill Air Conditioning INC
    Notable Project

    AnswerLive provided call center services for an air conditioning service company. They supply after-hours live operators who converse with customers and gather information, which then gets relayed to the client’s on-service technician. Through this service, the client doesn’t lose the crucial clients who contact the company after the office closes each day.

    “We receive an average of six calls per day after hours. During the summer months, the amount of after-hours activity and number of calls can rise. The loss of revenue from all these missed calls per day would be extraordinary if we didn’t have Answerlive’s support.” – Manager, Air Conditioning Service Company
     

  • 200
    $1,000+
    50 - 249 Employees
    Austin TX

    Cobra Legal Solutions is an IT management company based in Austin, TX with a satellite office in Chennai, India. Founded in 2007, Cobra Legal Solutions' team of 100+ employees provides non-voice BPO/back office services and voice/call center services to global corporations and law firms.

    Clients
    ISO 9001:2008;Certified
    ISO 27001:2013;Certified
    ACEDS Certification
    Six Sigma Expertise
    Industries
    Notable Project

    Cobra Legal Solutions provided a legal framework for a financial services company that resolves several office issues and allows the company to more effectively receive new clients. The company has reported positive results with no significant setbacks throughout an eight-year partnership.

    "They are unique and innovative. They can make things better for their clients." - Finance Director, Financial Services Organization

  • 201
    $1,000+
    50 - 249 Employees
    Farmington CT

    Strategic Sales & Marketing (SSM) is a lead generation company based in Farmington, Conn. Founded in 1989, SSM helps companies with lead generation and appointment setting services focused on B2B major accounts.  Typical clients are looking to reach the Owner, Director, VP or C level of contact, have a sales cycle that requires multiple touch-points, and uses a "solution sell process." 

    Clients
    CT Technology Council
    FFF Associates
    Gerber Scientific
    Karen Spencer Design
    Industries
    Notable Project

    Strategic Sales & Marketing created cold call scripts for an engineering consulting firm that focused on their specific market focus and objectives. They also handle the client’s calling services to generate relevant leads.

    "We were able to close two new deals in the first three months, which was huge for us. The process has been seamless for the companies we’re contacting. They don’t know it’s an outside service who contacted them in the first place." — Recruiter, Engineering Consulting Firm

  • 202
    $1,000+
    10 - 49 Employees
    Sofia Bulgaria

    Mercatus is a boutique BPO and ITO service and solution provider from Sofia, Bulgaria founded in 2018. With a team of about 20 employees, they offer their clientele voice services, business consulting, IT staff augmentation, back-office services, and more.

    Clients
    Acronis
    Edenred
    Mastercard
    Notable Project

    Mercatus ran a digital awareness campaign for a computer software company that needed to generate leads. Thanks to their efforts, the client was able to have many meetings with potential clients even during the Covid-19 pandemic. 

    "...it was easy to select them as a provider." – Chief Digital Officer, Computer Software Company 

  • 203
    $1,000+
    50 - 249 Employees
    Beograd Serbia

    Founded in 2015, Morph is a call center based in Belgrade, Serbia. They have over 50 employees that work primarily with small businesses based in the United States. They specialize in claims processing, customer service, and data entry.

    Clients
    Cross Country Movers
    Merchant Chimp
    InfoNetworks
    Industries
    Notable Project

    Morph works with a credit card processing company to provide ongoing customer service support. Their work has made the client's workflow more efficient.

    "They perform well and offer their services at an affordable price." – President & CEO, Credit Card Tech Company

  • 204
    $1,000+
    10 - 49 Employees
    Kharkiv Ukraine

    SKALAR is a web development company based in Kharkiv, Ukraine. Founded in 2011, SKALAR's team of 12 provides web development and non-voice BPO/back office services.

    Clients
    Azon
    Tactec
    Mandrivnik
    Galdent
    Notable Project

    SKALAR was hired by an insurance brokerage to assist with its CRM and ERP systems. SKALAR integrated the client's previous two CRM solutions and its other ERP and accounting systems into one consolidated CRM platform with telephone, ERP, and other tools.

    "We’ve increased our productivity threefold, and all client information (calls, SMSs, notes, meetings) is now stored in one place." — CIO, Insurance Brokerage

  • 205
    $1,000+
    50 - 249 Employees
    Ellicott City MD

    Grindstone is a business development company located in Ellicott City, Md. Since 2003, their team of nearly 15 has been specializing in voice and BPO services in different industries including retail and financial services.  

    Clients
    CSC
    Healthsoft Solutions
    Marc Brick Display
    APR Supply
    Industries
    Notable Project

    Grindstone provides telemarketing services for a large bank. The client found Grindstone fast and efficient, and their business has improved since working with them.

    "They provide the best telemarketing software that we have ever had. It provides great services for us." —Business Development Director, Large Bank

  • 206
    $1,000+
    10 - 49 Employees
    Aurangabad India

    JMK Infosoft Solutions Ltd. is a data processing and IT company that started in 2000. Their team of about 75 employees works out of Aurangabad, India, providing non-voice BPO and back-office services, application management and support, and HR services. They exclusively serve small businesses in the government and IT sectors.

    Clients
    Citizen Facilitation Center (SETU)
    SECC
    NPR
    UIDAI
    Industries
    Notable Project

    In collaboration with a global tech company and government organizations, JMK Infosoft Solutions Ltd. captured service record data from various files, registrars, and documents. Their data entry support helped digitize key information in a centralized server as expected.

    "All the work has been done in the best manner, and the ongoing work is also going on smoothly as per our plans." – Operations Manager, Global Tech Company

  • 207
    $1,000+
    10 - 49 Employees
    New York NY

    Wishup is a virtual executive assistant provider based in New York, with offices in New Delhi, London, and Amsterdam. Founded in 2015, Wishup's team of about 30 employees specializes in non-voice BPO/back office services but provides a wide range of other capabilities such as SEO, social media marketing, and bookkeeping.

    Industries
    Notable Project

    Wishup created and managed digital content for a gaming website to boost their online presence. They additionally provide industry research to supplement their digital content. The client praises their willingness to learn more about their industry.

    "I'm very happy with their service as it stands, and I hope to both increase their workload and add an additional rep soon." — Founder, Gaming Website

  • 208
    $5,000+
    10 - 49 Employees
    Toronto Canada

    24H Virtual is a voice and customer service agency based in Toronto with over 10 employees. They specialize in voice services for small and mid-market companies in the fields of transportation, education, and financial services.

    Industries
    Notable Project

    24H Virtual provided after-hours call center support for a logistics and supply chain. The chain had more phone inquiries than before, so they hired 24H Virtual to handle call center support during after-hours, weekends, and holidays. 24H Virtual performed better than the chain had expected.

    “We are progressing well based on the initial expectations.” - Customer Service Operations Manager, Logistics and Supply Chain

  • 209
    $1,000+
    50 - 249 Employees
    Cornwall Canada

    @liveconx is a telecommunications firm in Cornwall, Canada. Founded in 1978, they have at least 50 employees that serve clients in the education, healthcare, and retail sectors. @liveconx provides voice services and non-voice BPO and back office services.  Established in 1978, they have just over 50 employees. Their services consist mostly of voice assistance outsourcing and back-office processing, such as data entry and other similar tasks. 

    Clients
    Dundas & Glengarry
    National Capital Commission
    Belfor Restoration
    Industries
    Notable Project

    @liveconx provides appointment management and voice scheduling for an IT infrastructure firm. The client wanted to speed up their bookings and had to outsource to a team with the right skills. @liveconx took over the client's appointment system, establishing a more efficient workflow that enabled the client to better serve their customers.

    " I am very confident in their services. They save us about $10,000 a year." — Executive, IT Firm

  • 210
    Undisclosed
    10 - 49 Employees
    Portland OR

    Physicians Answering Service is a telephone answering company headquartered in Portland, Ore. They have about 12 team members. Since 1990, they have provided voice services as well as non-voice back-office services to clients in the dental, healthcare, and medical industries.

    Industries
    Notable Project

    Physicians Answering Service managed calls after business hours for a hospice agency. They directed calls and messages to their appropriate recipients as well as performed follow-ups. Their efficiency and ability to capture the necessary information from callers satisfied the client. 

    "They’re pretty friendly, which is key to customer service."— Clinical Director, Hospice Agency 

Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT