Looking for a top non-voice BPO service?

Back office tasks such as accounting, IT services, regulatory compliance, record maintenance, and clearances are essential for businesses but can be time-consuming. Getting help from an external third-party may make these back office tasks more efficient.

That's why we've created this list of the best back office BPO companies for you to review. Read through company descriptions, former clients, and notable projects to find the best fit for your business. (And, if you want personalized recommendations, tell us about your project.)

List of the Best Back Office BPO Services

  • 31
    $1,000+
    10 - 49 Employees
    Bengaluru India

    Cerebra LPO is a legal process outsourcing firm based in Bangalore, India with additional offices in Mumbai and Dubai. Founded in 1992, Cerebra LPO provides non-voice BPO/back office services and voice/call center services to primarily attorneys and law firms around the world.

    Clients
    Bank of India
    CMC Limited
    ING
    Siemens
    Industries
    Notable Project

    Cerebra LPO worked with a manufacturing company in managing its legal document processing. The team provides a balance of speed and reliability that allows the client's staff to avoid long hours and focus on other priorities.

    "I am totally satisfied with the service offered by this company." - Business Development Executive, Manufacturing Company

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  • 32
    $1,000+
    250 - 999 Employees
    Melbourne Australia

    Offshore Business Processing is an outsourcing company that was founded in 2012. The company consists of 20 employees and is headquartered in Melbourne, Australia. They specialize in non-voice BPO, finance outsourcing, and voice services. 

    Clients
    Clemenger International Freight
    Australian Logistics Solutions
    All Ports International
    Hobbs Global Logistics Solutions
    Notable Project

    Offshore Business Processing assisted a freight forwarding company with data entry and invoice processes. Eventually they created proof of delivery for all of their partners' shipments. 

    "Since they don’t have to dedicate their time to data entry, our staff is better able to serve clients. The quality of time and attention to detail we can now offer is incredible." – Operations Manager, Freight Forwarding Company

  • 33
    Undisclosed
    50 - 249 Employees
    Spring TX

    Westpark Communications is a business process outsourcing firm based in Houston, Texas. Established in 1968, the team of about 40 employees primarily provides voice services and non-voice BPO and back office services for the manufacturing, retail, and business services industries.

    Clients
    Aries Worldwide Logistics
    Genie Concierge Company
    Notable Project

    Westpark Communications provides back-office outsourcing services for a consumer products manufacturer and distributor. In order to help the client alleviate their core staff’s workload, the team took over their data entry operations. The client reports that they save over $500 in monthly costs.

    "They allow us to do more work and it's convenient and efficient." — Director, Consumer Products Firm

  • 34
    $1,000+
    1,000 - 9,999 Employees
    New York NY

    Quislex is a legal services provider based in New York but with secondary offices in Chicago, San Francisco, London, and Hyderabad, India. Founded in 2004, Quislex now features a team of more than 1,000 employees. They provide non-voice BPO/back office services to a variety of clients.

    Clients
    IAOP Global Outsourcing 100 (2016
    2017
    2018)
    ACC Value Champion (2018)
    Industries
    Notable Project

    Quislex orchestrated a legal document processing and data purging project for a law firm that required extra assistance. Quislex worked in a particularly effective and thorough manner, improving the staff's relationships and alleviating a considerable amount of the firm's burden. 

    "They provide good service at a reasonable price." — Manager, Law Firm

  • 35
    Undisclosed
    2 - 9 Employees
    Santa Fe NM

    iWorker is a virtual assistant agency based in Santa Fe, N.M. The agency, founded in 2018, has more than 200 employees and provides HR services to small companies.

    Notable Project

    An investment advisor hired iWorker to provide a virtual assistant who will help with market research, finding leads, and gathering light marketing materials. This engagement has helped the advisor grow his business, with satisfied clients and improved overall numbers.

    "Anything I asked of the VA was done promptly and correctly." - Investment Advisor 

  • 36
    $1,000+
    250 - 999 Employees
    Bengaluru India

    Bangalore, India, Trupp Global is a BPO Company with a current team of 16. Founded in 2010, the agency provides non-voice BPO/back office services, voice/call center services, and transcription services to small and midmarket businesses.

    Industries
    Notable Project

    Trupp Global oversaw sourcing and indexing for a chemical management company by digitizing data. The team made outbound calls to the client's previous customers, requested documents, and cataloged them into the client's online system. Trupp Global proved capable of handling strict deadlines and were receptive to feedback.

    "[T]heir ability to resolve issues is the best we’ve seen." — Director, Chemicals Management Company

  • 37
    $1,000+
    250 - 999 Employees
    New Delhi India

    Founded in 2011, Call2Customers is an outsourced call center in New Delhi, India with roughly 250 employees who provide voice and BPO services. They focus on B2B lead generation and B2C telemarketing for clients.

    Clients
    HHC Consulting Inc.
    Talkwire
    8BIT
    NEO Trip
    Industries
    Notable Project

    A consulting firm partnered with them for outsourcing services at a fair rate. Lead generation increased exponentially with help from the client who has a solid understanding of the market.

    “Call2Customers has a solid knowledge of the American market. They understand my requirements and how to approach marketing teams over here. They’ve even made good suggestions on how I can grow my business. It shows that they care about their work enough to do additional research.” – Owner, Consulting Firm

  • 38
    $1,000+
    250 - 999 Employees
    Birmingham United Kingdom

    Time Etc is a virtual assistant company based in Birmingham, UK. The company, founded in 2007, has a staff of over 250 employees that provides back office, voice, and transcription services to various companies, particularly to their executives. 

    Clients
    Google
    Facebook
    Big Data Institute
    Industries
    Notable Project

    Time Etc was tapped by a Data Project Management Firm to handle important tasks like research, email outreach, and accounting, that the client had no time to handle in-house. The client experienced a low turnover rate in his assistants because the client found them proactive and dedicated.

    "Their ability to handle sensitive information such as passwords and credit cards sets them apart from other companies." - Managing Director, Data Project Management Firm

  • 39
    $1,000+
    1,000 - 9,999 Employees
    Woodburn OR

    MattsenKumar is a back office services provider based in Woodburn, Ore., with an office in Gurgaon, India. Founded in 2010, MattsenKumar's team of 364 employees offers voice/call center services and non-voice BPO/back office services.

    Industries
    Notable Project

    MattsenKumar was hired to take over the responsibility of answering this products firm's phone calls. Making up 25% of the client's employees' work, MattsenKumar has been able to fulfill its role by respecting deadlines and being able to solve customers' problems 90% of the time, with efficiency increasing with every month the company stays on.

    "Work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time." - Director, Products Firm

  • 40
    $1,000+
    50 - 249 Employees
    Kolkata India

    VA Talks is a virtual assistance company based in Kolkata, India. Founded in 2015, VA Talks has a team of about 30 and provides non-voice BPO/back office services, voice/call center services, and transcription capabilities to a variety of companies across different industries.

    Clients
    Bias Media
    VonHayden Security
    Natasha Brown
    Avalon Risk Management
    Industries
    Notable Project

    VA Talks supplied virtual assistance services and customer service work to a retail company. Scope included data entry and customer relations help that saves the client money and allows them to avoid hiring more full-time staff. 

    "It is easy, quick, and self-sufficient." - Owner, Retail Company

  • 41
    $1,000+
    50 - 249 Employees
    Diamond Bar CA

    BillingParadise is a medical billing company based in Diamond Bar, Calif., with offices in Grand Rapids, Minn., North Brunswick, NJ, Mount Dora, Fla., Taylor, Texas, and New York City. Founded in 2004, BillingParadise's team of 31 provides non-voice BPO/back office services and voice services.

    Clients
    NextGen Healthcare
    eClinical Works
    Allscripts
    Industries
    Notable Project

    BillingParadise was hired by a health care company to take charge of its medical billing needs so as to allow the client to avoid having to train and learn all of the various codes for it. BillingParadise saves the client 80 hours and 10% in expenses per month.

    "They have a lot more training and they are more efficient. They are the best we have ever worked with." — Director, Health Company

  • 42
    $1,000+
    250 - 999 Employees
    San Francisco CA

    Vsynergize is a global sales and marketing service provider that has offices in San Francisco, Westborough, Mass., and Pune, India. Founded in 2001, Vsynergize's team of about 300 employees has nearly two decades of experience specializing in call center services. The firm also extends back-office services to its clients in the financial services, telecommunications, and healthcare industries. 

    Industries
    Notable Project

    The team at Vsynergize partnered with a telecommunications company to provide telemarketing solutions that would improve customer relations while recording data on customer needs and wants. They provided call center services on behalf of the client in order to interact with customers and used the resulting data to make telemarketing recommendations to the client. The client was impressed with the teamwork and organization that Vsynergize displayed throughout the project. 

    "I find them very stable and very good with great teamwork. I really like this company." —Business Development Executive, Telecommunications Company 

  • 43
    $1,000+
    50 - 249 Employees
    Kolkata India

    MyTasker is an outsourced communications company based in Kolkata, India. Founded in 2012, MyTasker's team of 100+ employees provides non-voice BPO/back office services, voice/call center services, and transcription capabilities to a variety of clients in different industries around the world.

    Industries
    Notable Project

    MyTasker worked with a business services firm to assist with client relations services, which includes managing client info, referrals, organizations statistics, marketing tools, website details, while operating its CRM functionalities. Their services have mitigated the amount of effort required to maintain client relationships while expanding the clients 

    "[Their service] seems to always get better every time." – C-Level Business Development Executive, Business Services Company

  • 44
    $5,000+
    250 - 999 Employees
    Kyiv Ukraine

    Founded in 2017, Limitless Technology Consultants (LimTC) is a tech consultancy based in Kiev, Ukraine. Their team of 50 provide voice services and non-voice back office services for clients. 

    Clients
    eKomi Ltd
    OneLook
    NectarDesk
    Industries
    Notable Project

    LimTC partnered with a plagiarism checking software to assist them with SDR services. They provided the client with market strategy, which improved lead rates by over 400% and a customer success rate of 98%.

    “They integrated directly into our business model and made the entire process seamless. I loved the fact that they are a local company and would come and work from our office to make us feel like a single team/unit on the same mission.” –– Head Of SDR, Plagiarism Checking Software

  • 45
    $1,000+
    250 - 999 Employees
    Edinburgh United Kingdom

    SmartPA is the leading UK virtual assistant company, based in Edinburgh. Founded in 2008, they have over 300 employees that serve businesses of all sizes. Let SmartPA’s virtual assistants handle your and PA tasks remotely for a flexible monthly package.

    Clients
    Teviot Creative
    Merlin ERD
    Platinum Wave
    Notable Project

    SmartPA provided BPO and lead generation services for a franchise consulting firm. Their team answered phone calls and served as the face of the partner's business by being personable, talkative, and exemplifying company culture. They've helped renew contracts for the partner's key clients as a direct result of their efforts.

    "Partnering with them has been a great way to develop our team. The onboarding process is very seamless." –CEO, Franchise Consulting Firm

  • 46
    $5,000+
    250 - 999 Employees
    El Segundo CA

    IQ BackOffice is a finance, accounting, and HR company headquartered in El Segundo, Calif. with additional offices in India and the Philippines. The company was founded in 2002 and has grown to a team of 274 employees.  IQ BackOffice provides non-voice BPO/back office services, financial accounting, and voice services.

    Clients
    Continental Intermodal Group
    Industries
    Notable Project

    A healthcare firm needed outsourced assistance to help them work more efficiently. IQ BackOffice provides payment processing, cyber security, data, and legal services that have made the company more efficient, innovative, and proactive. 

    "They use innovative technology and provide great security...There is nothing they need to improve." — IT President, Healthcare Firm

  • 47
    $1,000+
    250 - 999 Employees
    Ft. Lauderdale FL

    Talk2Rep is a business process outsourcing company from Fort Lauderdale, Fla. with another office in the Dominican Republic. Established in 2001, they have a team of about 100 that provides both voice and non-voice BPO/back office services.

    Clients
    Rosetta Stone
    Bayer
    Casio
    AT&T
    Industries
    Notable Project

    Talk2Rep handled the high volume of customer service requests and calls for a business services firm to improve their business processes. They provided call center services, social network management, online chat, and social responsibility services.

    "They are excellent. Customers evaluate their experience with the operators in a positive way. Very rarely is there a margin of error or customers dissatisfied with the attention provided." – HR Executive, Business Services Firm

  • 48
    $1,000+
    250 - 999 Employees
    Kyiv Ukraine

    Label Your Data provides high-end data validation services and was founded in Kyiv, Ukraine in 2019. With a team of about 5 employees, they use deep learning and machine learning to provide data annotation services to small and mid-sized companies in IT, advertising, and business services industries. Other services include market research, BPO services, AI, and more.

    Clients
    SHEis.ai
    Industries
    Notable Project

    Label Your Data provided data analysis for an AI startup that needed help with improving their customer experience. They worked on labeling the client's datasets based on different indicators and delivered quality work on par with expectations. 

    "The data was labeled correctly, and the results were exactly what we wanted to see." – Chief Communications Officer, AI Startup

  • 49
    $10,000+
    50 - 249 Employees
    Iași Romania

    IntelligentBee is a software company that's headquartered in Iasi, Romania with a second office in Wilmington, Del. The team serves small and midmarket business clients. Founded in 2010, IntelligentBee specializes in custom software development, web development, web design, and mobile app development.

    Clients
    Snug.co
    creativeems.com
    Music Training Center
    StudyEnjoy.com
    Industries
    Notable Project

    IntelligentBee developed email marketing and SaaS solutions. The first gave users content creation capabilities and the latter included custom integrations. They streamlined communications in a self-sufficient and productive approach. 

    "They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality."– VP of Support and Business Operations, Communication Platform

  • 50
    $1,000+
    1,000 - 9,999 Employees
    Hollywood FL

    Remote CoWorker is a virtual assistant outsourcing company founded in 2013 and located in Hollywood, Fla. They have a team of about 10 employees who offer non-voice BPO/back office services, along with voice, finance and accounting outsourcing, and HR services. Their client base comprises small business in the real estate, business services, IT, and telecommunications industries.

    Industries
    Notable Project

    Remote CoWorker conducted calls in order to generate leads. They targeted individuals who were interested in real estate. The team managed the project well, and they offered exceptional value for money. 

    “Some campaigns have done amazing and some.” – Owner, Real Estate Company

  • 51
    $1,000+
    250 - 999 Employees
    Noida India

    A1 Call Center is a CISCO-based outsourcing call center in Noida, India. Founded in 2009, the company has a team of 6 that specialize in back office and call center services. They primarily work with clients in the consumer products, media, and education industries. 

    Clients
    BetterU
    BIBA
    Network 18
    MMI Online
    Industries
    Notable Project

    A1 Call Center provided customer verification services for a telecommunications company. They conducted outbound calls to collect customer feedback. The former client used the collected data to update their policies and improve their services.

    "It has been a very happy, very enjoyable experience." – Administration Associate, Telecommunications Company 

  • 52
    $1,000+
    250 - 999 Employees
    Dnipro Ukraine

    Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.

    Clients
    METRO
    WIZZ AIR
    Yves Rocher
    Ukrainian International Airlines (UIA)
    Industries
    Notable Project

    An IT marketing agency hired Simply Contact to build a customer support team of dedicated agents who cover live chat requests, emails, and inbound calls. Simply Contact also provided a team on short notice when the agency required an outbound call center for a limited period of time. They now provide support in English and Spanish languages, 24/7. Because of the engagement, the agency saw an improvement in customer satisfaction.

    "I find impressive their ability to adapt to the project requirements. Also, they were able to start quickly." - Founder & CEO, IT Marketing Agency

  • 53
    $1,000+
    1,000 - 9,999 Employees
    Angeles Philippines

    Cloudstaff is an outsourcing company based in Sydney with an office in Angeles City, Philippines. The company, founded in 2005, has more than 1,000 employees and provides non-voice BPO/back office services, custom software development, accounting, voice services, finance & accounting outsourcing  (FAO), and commercial property management services. Cloudstaff serves midmarket and small companies in various industries like hospitality & leisure, IT, financial services, and real estate. 

    Clients
    Vistra
    Red Rooster
    Oracle
    HP
    Industries
    Notable Project

    A financial services company hired Cloudstaff to provide support for their loan processing operations that include back-office tasks and voice BPO work. The personnel that Cloudstaff provided has performed up to expectations that they have been given more complicated tasks.

    "So far, we feel confident in their skills. They’re smart, capable people with good work ethic." - CEO, Financial Services Company

  • 54
    $1,000+
    1,000 - 9,999 Employees
    North Canton OH

    Ameridial is a call center agency. They are headquartered in North Canton, Ohio, and have additional offices in Greenville, S.C. and Bangor, Maine. Founded in 1987, Ameridial has about 193 employees that provide non-voice BPO and back office services.  Clients are in the healthcare, nonprofit, and consumer products and services sectors. 

    Clients
    Flexigroup
    Monat
    Samsung
    KFC
    Industries
    Notable Project

    Ameridial managed a data modeling company inbound and outbound calling, web chat, and IVR hosting needs. They provided these services between 8 am – 11 pm.

    "The company has seen higher Net Promoter Scores each year since our partnership with Ameridial." – Outreach, Data Modeling Company

  • 55
    $10,000+
    250 - 999 Employees
    Cambridge MA

    Founded in 2015, Peak Support is a Boston-based business process outsourcing (BPO) provider. Their approximately 250 employees provide both voice services like inbound appointment scheduling and B2C telemarketing. They also provide email- and chat-focused customer support.

    Clients
    Ministry of Supply
    Public Rec
    BloomNation
    Notable Project

    Peak Support buttressed the customer service operations of a men's clothing company. They provided live chat, email, and phone support. The team was comprised of professional and autonomous agents who required little management.

    "They’re very experienced and have measurements for standard KPIs. They have a consistent grasp and awareness of metrics at all times." — CX Manager, Men's Clothing Company

  • 56
    $1,000+
    250 - 999 Employees
    Miami FL

    Noon Dalton is a virtual assistant provider headquartered in Miami with other offices in New York City, Udaipur, India, and the Philippines. The company was founded in 2009 and currently employs a team of 98. Noon Dalton provides voice and non-voice BPO and back-office services, as well as HR consulting & outsourcing.

    Clients
    Clinical Dynamics
    Wahlrich Group
    Continental Search
    Industries
    Notable Project

    An IT company needed to outsource some of their administrative work to save time and money. Noon Dalton provides data entry, accounting, and communications related services that help the company operate more efficiently. 

    "Noon Dalton provides an excellent quality of service...There is nothing they need to improve." –IT Director, IT Company 

  • 57
    $1,000+
    10,000+ Employees
    New York NY

    EXL is an operations management and analytics company based in New York, with offices in New Delhi, Noida, and Bengaluru, India, and the Philippines. Founded in 1999, EXL's team of 15,148 employees provides non-voice BPO/back office services and voice services.

    Industries
    Notable Project

    EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

    "We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

  • 58
    $1,000+
    1,000 - 9,999 Employees
    London United Kingdom

    Quantanite is a professional services company based in London and has offices in Johannesburg and Dhaka, Bangladesh. The company, founded in 2014, has more than 1,000 employees and provides non-voice BPO/back office services, voice services, transcription, AI, and email marketing services. Quantanite serves small and larger-sized companies in various industries that include automotive, business services, and consumer products & services.

    Clients
    Just Park
    American Express
    Time Inc.
    Quantcast
    Industries
    Notable Project

    A food delivery company hired Quantanite to work with the menu content team to help us achieve our service levels around programing the menu content. Quantanite programs new menus to include specials that partners would like to see, seasonal changes, and changes caused by the COVID-19 pandemic. They also provide support in the uploading of images and account creation, as well as specific marketing and promotion activities. The Quantanite team has been exceeding expectations with their work in this ongoing engagement.

    "Consistently, they've been over 100%, and they’re completing their work faster than I expect them to." - Director of Restaurant Success, Food Delivery Company

  • 59
    Undisclosed
    250 - 999 Employees
    Denver

    Intelligent Office is a business process outsourcing firm based in Denver with offices in Washington, DC, London, and Canada. Established in 2010, their team has grown to 300 employees. Intelligent Office offers a wide range of outsourced operations solutions. The bulk of their services consists of voice BPO, including inbound calls and customer support; they also offer non-voice services, such as live chat and virtual assistant solutions.

    Clients
    Odyssey Health Services
    Skillstat
    Era 303 Services
    Notable Project

    Intelligent Office provides inbound call support for a manufacturing firm in Pennsylvania. The client's business benefits considerably from having inbound support, but they do not have the scale for such resources in-house. Intelligent Office provides a flexible pricing mechanism based on the client's needs. The team has been quick to adapt to shifting requirements.

    "Intelligent Office is very good at response time, as well as correctly finding ways to meet your needs in a pinch." – IT Director, Manufacturing Firm

Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT