vlbpo cx
visit site- $5,000+
- 50 - 249 employees
- Kingston, Jamaica
Client Insights
Industry Expertise
20%
20%
15%
10%
10%
10%
10%
5%
Client Size Distribution
Small Business (<$10M) 55%
Midmarket ($10M - $1B) 30%
Enterprise (>$1B) 15%
Common Project Size
$50K-$199K 1 project
Clients
- eCommerce, Law Firms, Fintech, Saas, Health
Highlights from Recent Projects
Vlbpo cx was hired by a wireless telecommunications firm to develop and manage a customer service department. The firm, a leading provider of wireless communications and train control solutions, sought to enhance customer satisfaction and response times, and build a scalable customer service operation. Vlbpo cx was chosen for their budget-friendly pricing, alignment with company values, and the perceived value for cost. With a team of 2-5 employees, vlbpo cx conducted a comprehensive discovery session to understand the firm's product, customer journey, and service expectations. They established an initial team of 7 agents, which eventually expanded to 183 as the firm's customer base grew. They also developed custom training programs, implemented a thorough quality assurance process, provided actionable customer insights, and ensured 24/7 support coverage.