vlbpo cx

Vlbpo cx was hired by a wireless telecommunications firm, recognized for its reliable and interoperable wireless communications and train control solutions, to construct and manage a customer service department. The primary objectives were to enhance customer satisfaction scores, improve response times, and establish a scalable customer service operation. Vlbpo cx was chosen for their reasonable pricing, company culture, and good value for cost. They undertook a full discovery session to understand the company's product, customer journey, and service expectations. Key deliverables included setting up an initial team of seven fully trained agents, scaling support as the customer base grew, developing custom training programs, implementing a thorough Quality Assurance process, providing customer insights reporting, and offering flexible 24/7 support coverage. The project was successful, with the team effectively growing to 183 agents without compromising on quality or customer satisfaction. The client praised vlbpo cx for their detailed reporting, regular evaluations, and coaching sessions.