Global Bilgi
visit site- $1,000+
- 250 - 999 employees
- Kyiv, Ukraine
Answering service Global Bilgi was established in 2008. Their midsize team is in Kyiv, Ukraine and Dnipro, Ukraine. Their services include voice services, non-voice bpo/back office services, CRM consulting and SI, HR services, and more.
Client Insights
Industry Expertise
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Client Size Distribution
Small Business (<$10M) 50%
Midmarket ($10M - $1B) 25%
Enterprise (>$1B) 25%
Common Project Size
$200K-$999K 2 projects
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Global Bilgi successfully developed customer support processes for a tobacco company. As a CRM manager, the client needed a comprehensive customer support system from scratch. Global Bilgi was chosen for their dedicated personnel, ready business processes, full-stack developers, and reputation. The project involved providing full careline service and the client worked closely with the general manager, operational manager, and project manager. The feedback process was highly supportive and the client was satisfied with the services provided.
In a long-term partnership with LifeCell, a leading telecommunications company in Ukraine, Global Bilgi provided telesales and customer service. The client outsourced numerous processes to Global Bilgi, including field sales, phone sales, and customer service. The vendor's team handled incoming calls and worked on business processes. The client worked with 5-7 product managers from Global Bilgi who dedicated resources to every new project. The partnership has been ongoing for 12 years and the client has been satisfied with the services provided.
Global Bilgi served as an outsourced call center for a telecom service provider in Ukraine. The vendor's team had their own scripts and communicated with a wide range of clients, providing 24/7 support. The client worked directly with a project manager from Global Bilgi. The vendor was chosen through a selection process and was found to be the best among other service providers. The engagement lasted from March 2016 to February 2019 and the client spent approximately $360,000 USD annually on their services.