Global Bilgi
visit site- $1,000+
- 250 - 999 employees
- Kyiv, Ukraine
Answering service Global Bilgi was established in 2008. Their midsize team is in Kyiv, Ukraine and Dnipro, Ukraine. Their services include voice services, non-voice bpo/back office services, CRM consulting and SI, HR services, and more.
Client Insights
Industry Expertise
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Client Size Distribution
Small Business (<$10M) 50%
Midmarket ($10M - $1B) 25%
Enterprise (>$1B) 25%
Common Project Size
$200K-$999K 2 projects
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Global Bilgi completed a project for LifeCell, a major telecommunications operator in Ukraine. The project involved outsourcing various business processes, with a focus on telesales and cross-sales. Global Bilgi's team managed field sales, phone sales, and customer service, handling both incoming calls and business processes. The collaboration has lasted for 12 years, with Global Bilgi consistently delivering high-quality service and demonstrating transparency and supportiveness. LifeCell has been able to achieve its targets in terms of revenue, sales numbers, and frequency of upselling and cross-selling, thanks to Global Bilgi's efforts.
Another project was with a tobacco company where Global Bilgi was hired to create customer support processes from scratch. The vendor was chosen for their dedicated personnel for each process, ready business processes, full-stack developers, and solid reputation. The project involved providing a full careline service. The tobacco company worked with the general manager, operational manager, and project manager from Global Bilgi and received great support throughout the project.
Global Bilgi also provided call center services to a telecom service provider based in Ukraine. They were chosen as the best service provider through a selection process. Global Bilgi acted as an outsourced call center, providing 24/7 support and communicating with a wide range of clients using their own scripts. The project lasted from March 2016 to February 2019, during which the telecom service provider invested approximately $360,000 USD annually.