Top 100 Business Processes Outsourcing (BPO) Companies in SE Asia

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Top 100 Business Processes Outsourcing (BPO) Companies in SE Asia

February 2023

Looking for a top business process outsourcing company in SE Asia?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging. 

Jump to Most Reviewed Companies

List of the Best SE Asia BPO Services

  • 1
    • Scheduling

      4.9
    • Quality

      4.8
    • Cost

      4.7
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • Taguig, Philippines

    Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

    Clients

    • DoorDash
    • Headspace
    • Jam City
    • Bittrex

    Industries

    Notable Project

    Helpware provides sales outsourcing services to a financial services firm to help them maximize their productivity and save time.

    "The company has become more productive, and the sales have gotten a little bit higher than before."

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  • 2
    • $1,000+
    • 250 - 999 employees
    • Taguig, Philippines

    Unity Communications, founded in 2009, is a BPO company headquartered in Tempe, Ariz., with additional offices in Global City, Philippines; Santo Domingo, Dominican Republic; and San Jose, Costa Rica. The team mainly provides non-voice BPO and back-office services, but they also do cloud consulting & SI, and IT strategy consulting. Equipped with 28 employees, they work with mid-market and small businesses in the telecommunications, business services, and GPS, navigation & GIS industries.
     

    Clients

    • ATT
    • RingCentral
    • Wireless Watchdogs
    • MSP's

    Industries

    Notable Project

    Unity Communications provides back office outsourcing services to a law firm. They handle the client's tech and e-commerce issues.

    "I'm impressed by how quickly they can resolve technical issues remotely."

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  • 3
    • $1,000+
    • 1,000 - 9,999 employees
    • Taguig, Philippines

    Remote CoWorker is a virtual assistant outsourcing company founded in 2013 and located in Hollywood, Fla. They have a team of about 10 employees who offer non-voice BPO/back office services, along with voice, finance and accounting outsourcing, and HR services. Their client base comprises small business in the real estate, business services, IT, and telecommunications industries.

    Clients

    • Amazon
    • Aavgo
    • TheDreamzTeam
    • Managed IT Solutions

    Industries

    Notable Project

    Remote CoWorker provides customer support services to a mental health organization. They manage the client's incoming calls and direct a Zoom traffic hub.

    "Having them handle our Zoom traffic has allowed us to grow our client base."

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  • 4
    • Scheduling

      4.6
    • Quality

      4.6
    • Cost

      4.3
    • NPS

      4.6
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Davao City, Philippines

    Callbox is a business process outsourcing company based in Encino, Calif., with offices in Singapore, Ultimo, Australia, and the Philippines. Founded in 2004, Callbox's team of 174 provides voice services and non-voice BPO/back office services.

    Clients

    • Alima Technologies
    • Intrepid Advisors
    • LexisNexis
    • LiQWID

    Industries

    Notable Project

    A SaaS provider has engaged with Callbox for demand generation. They create a list of target accounts, a landing page, email and message copy, a calling script, and a multi-channel demand generation program.

    "Callbox is an experienced demand generation company."

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  • 5
    • $10,000+
    • 10,000+ employees
    • Pasig, Philippines

    Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.

    Clients

    • PAYTM
    • TATA
    • SNAPDEAL
    • RELIANCE JIO

    Industries

    Notable Project

    Fusion BPO Services offered customer service outsourcing for a digital tech company. The client wants a multilingual platform that is cost-effective and near-shore.

    "About 20 highly experienced customer service agents communicated with us quite smoothly."

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  • 6
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.8
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $250,000+
    • 1,000 - 9,999 employees
    • Davao City, Philippines

    Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.

    Industries

    Notable Project

    An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.

    "They provide frequent and proactive communication."

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  • 7
    • $10,000+
    • 250 - 999 employees
    • Kuala Lumpur, Malaysia

    SRG ASIA PACIFIC is a midsize call center service. Located in Kuala Lumpur, Malaysia, the firm was launched in 1996. Their team offers voice services, market research, business consulting, HR services, and more.

    Clients

    • Telco
    • Media Broadcast
    • Insurance
    • Energy

    Industries

    Notable Project

    SRG ASIA PACIFIC has been the primary telemarketing partner by a telecommunications company since 1999, providing them with inbound and outbound calling, upsell and cross-sell, and recruitment services.

    "They have a sustainable performance YOY, and their strong effort enables them to reach our targets."

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  • 8
    • Scheduling

      4.6
    • Quality

      4.7
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • Pasig, Philippines

    Enshored is an outsourcing firm headquartered in Long Beach, Calif. with an office in Pasig City, Philippines. They are run by a team of 840 professionals who provide non-voice BPO/back-office, voice, and social media marketing services to businesses ranging from startups to enterprises. Their voice/call center services focus on customer support/experience, order processing, and other outbound services.

    Clients

    • LevelUp
    • Rocksbox
    • Peloton
    • Paddle.com

    Industries

    Notable Project

    Enshored provides a SaaS company with customer support services, communicating with self-serve and enterprise customers via a chatbox. Their team is retrained by their leads whenever the software is updated.

    “I can’t recommend them enough — their team is patient with our customers.”

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  • 9
    • $1,000+
    • 1,000 - 9,999 employees
    • Davao City, Philippines

    Flatworld Solutions is an outsourcing company headquartered in Princeton, N.J. Founded in 2006, they have a team of over 750 employees. The firm's international offices are based across India, the U.K, and the Philippines and has experience in nonvoice/ back office, transcription, and call center services. Their Clients mostly work in manufacturing, education, and healthcare industries. 

    Clients

    • MSN
    • Korchina
    • Fujitsu
    • Yale School of Management

    Industries

    Notable Project

    Flatworld Solutions designed and built the second version of a baseball development center's mobile app. 

    "The team really did well with accommodating feedback and fixing issues in a timely manner."

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  • 10
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.8
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Angeles, Philippines

    Connext Global Solutions is a non-voice bpo/back office services company. The midsize Honolulu, Hawaii-based agency was launched in 2014. Their team focuses on non-voice bpo/back office services, finance & accounting outsourcing (FAO), voice services, and business consulting.

    Industries

    Notable Project

    In need of supporting staff, a payment services company collaborated with Connext. The team deployed technical engineers with excellent industry knowledge across the US market for system updates and data entry. 

    "I liked the leadership, flexibility, and commitment to retaining people with a profoundly human touch."

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  • 11
    • Undisclosed
    • 1,000 - 9,999 employees
    • Makati, Philippines

    Open Access BPO is a multilingual outsourcing firm with offices in Makati and Davao, Philippines; Taipei, Taiwan; Xiamen City, China; and Las Vegas. Founded in 2006, Open Access BPO has more than 1000 employees and offers multilingual customer support, sales, digital content management, and back office services

    Industries

    Notable Project

    Open Access served as an outsourced data entry and compiling team for a financial management firm. The client has a small staff and wanted to avoid dedicating considerable resources to the task. They delivered secure, consistent data management at a competitive price, especially given the quality of service. The client noted that they were well-prepared to handle their specific operations case.

    "They were ready to go from the beginning, and had great preparation that was tailored to us. They are pretty stealthy and invisible." — Business Development Executive, Financial Management Firm

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  • 12
    • $1,000+
    • 250 - 999 employees
    • Makati, Philippines

    Human resources company Booth & Partners is located in Makati, Philippines and Singapore, Singapore. The midsize agency was founded in 2013. Their services include HR services, call center services, back office outsourcing, and customer service outsourcing.

    Industries

    Notable Project

    An edutech company outsourced their customer service to Booth & Partners. The team screens and dedicates agents who attend to customer queries via phone, email, SMS, or instant chat.

    "They are all exceptionally fast learners who love feedback and achieve great results."

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  • 13
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.5
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $100,000+
    • 10,000+ employees
    • Singapore

    TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.  TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. The company’s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

    TDCX employs 17,000+ employees across 26 campuses globally, specifically Singapore, where it is headquartered, Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain, and Colombia.

    Industries

    Notable Project

    TDCX provides ongoing B2C support for an e-commerce, global platform. They supply a team of 10 people to help maintain customer satisfaction and convert inbound calls and leads. 

    “TDCX delivers what they promise and exceeds results, even with difficult constraints.”

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  • 14
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Manila, Philippines

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients

    • MyCheck
    • Loginn
    • Cyber-Duck

    Industries

    Notable Project

    Aidey provided customer service. This included email support and phone support. 

    "We were always able to communicate with the team."

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  • 15
    • $1,000+
    • 250 - 999 employees
    • Pasig, Philippines

    Tru29 Solutions Inc. is an outsourcing solutions provider from Pasig City, Philippines, and with a second location in Costa Mesa, Calif. Founded in 2015, their team of 50+ employees provides voice services, non-voice BPO, back-office services, social media marketing, and more. Their main clients are small businesses in financial, consumer products, and e-commerce industries, among others.

    Clients

    • Casera
    • Lumina
    • Global Source Trading
    • Nogu Studio

    Industries

    Notable Project

    A payment gateway company hired TRU29 Solutions Inc. for call center services. They’re primarily tasked with working seven hours and five days per week on customer service focused on sales and implementation.

    "They are contactable and write back quickly on any issue."

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  • 16
    • $25,000+
    • 1,000 - 9,999 employees
    • Ho Chi Minh City , Vietnam

    DIGI-TEXX is a business process outsourcing company based in Ho Chi Minh City, Vietnam, and was founded in 2003. Their team of 49 employees specializes in back-office services, voice services, and IT strategy consulting for small business and midmarket clients in the financial services and real estate industries. 

    Industries

    Notable Project

    DIGI-TEXX VIETNAM was brought on to support report processing needs. They deliver various services based on detailed instructions from the internal team’s needs.

    "The team is capable of handling a high volume of work while producing strong results."

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  • 17
    • Scheduling

      4.7
    • Quality

      4.8
    • Cost

      4.8
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • Pasig, Philippines

    Located in Washington, District of Columbia and Pasig, Philippines, Boldr is a call center. Launched in 2016, the small team focuses on voice services and non-voice bpo/back office services.

    Notable Project

    Boldr. provides data monitoring and intervention for their client's automated, robotics-based sorting process. They intervene and execute tasks with the robots remotely when necessary, enabling 24/7 support.

    "I love constructive feedback, but I can’t think of anything. They’ve been very supportive and flexible with us." 

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  • 18
    • Scheduling

      4.7
    • Quality

      4.7
    • Cost

      4.7
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 1,000 - 9,999 employees
    • Mandaluyong, Philippines

    EMAPTA is an IT staff augmentation company. Launched in 2010, the company is headquartered in Mandaluyong, Philippines; Makati, Philippines; Makati, Philippines and Makati, Philippines. The large team specializes in IT staff augmentation, finance & accounting outsourcing (FAO), voice services, other digital marketing, and more.

    Industries

    Notable Project

    EMAPTA provided website development services for a health care company. The team handled the design and development of the project.

    "They really impressed me with their intent to completely understand our company and our challenges."

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  • 19
    • $1,000+
    • 250 - 999 employees
    • Makati, Philippines

    1840 & Company is a call center service launched in 2014. The midsize team focuses on call center services, sales outsourcing, customer service outsourcing, back office outsourcing, and more. The company is in Overland Park, Kansas and Makati, Philippines.

    Clients

    • Groupon
    • Isango
    • Instacart
    • HomeLight

    Industries

    Notable Project

    1840 & Company provides data verification services for a tech company, sourcing candidates from the Philippines. They also support the client's payroll system.

    "They moved quickly and provided quality candidates."

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  • 20
    • $5,000+
    • 50 - 249 employees
    • Makati, Philippines
    Launched in 2016, Loop Contact Solutions is a call center company. Their midsize team is headquartered in Houston, Texas and Makati, Philippines. Their services include call center services, customer service outsourcing, and sales outsourcing.

    Industries

    Notable Project

    Loop Contact Solutions provides lead follow-up services to a tape and label dispenser manufacturer. They contact the customers on the provided list of leads and book appointments on behalf of the client.

    "Our scope of work was not originally part of their core business, yet they agreed to partner with us on this project."

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  • 21
    • Scheduling

      4.5
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Antipolo, Philippines

    2ndOffice is a business process outsourcing firm headquartered in Antipolo City, Philippines. Established in 2012, they have about 100 employees that mostly works in the retail industry. They specialize in both voice and non-voice BPO, including order processing, direct response, and data entry.

    Clients

    • Jay Factory
    • Influence Tree
    • AVID Logistics

    Industries

    Notable Project

    2ndOffice provides seasonal voice support to a business services firm. The client needs to process a large volume of inbound calls and found it inefficient to bring in temporary employees. They consistently deliver a high level of performance, saving the client thousands monthly on staffing and administrative costs.

    "They are essential to our business." — Marketing Associate, Business Services Firm

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  • 22
    • $1,000+
    • 50 - 249 employees
    • Davao City, Philippines

    BBC Global Services is a BPO service provider based in Scotch Plains, N.J. The company, founded in 2017, has more than 40 employees and provides advertising, branding, market research, marketing strategy, IT strategy & consulting, business consulting, HR services, voice services, non-voice BPO/back office services, and finance & accounting outsourcing (FAO) services to various companies.

    Clients

    • Advice Media
    • Hands Free Networks
    • Chalk Gym
    • Miracle Ear

    Industries

    Notable Project

    BBC Global Services provides a physical therapy clinic with a virtual administrative assistant who takes calls, processes new patients, verify their insurance information, schedule appointments, and more.

    “We’ve been impressed with the cost savings we’ve been able to get by working with them.”

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  • 23
    • Scheduling

      4.8
    • Quality

      4.6
    • Cost

      4.3
    • NPS

      4.6
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • Pasig, Philippines

    Acquire BPO is a global business outsourcer based in Pasig City, Philippines with offices in Calabarzon, Philippines, Central Luzon, Philippines, Melbourne, Australia and Dallas. Founded in 2005, Acquire BPO's team of around 1,100 employees provides non-voice BPO/back office services and voices services.

    Clients

    • Flexigroup
    • Monat
    • Samsung
    • KFC

    Industries

    Notable Project

    Acquire BPO assisted a business service with customer-based phone support so they could be more personal and feel more in touch with customers. Acquire BPO took charge of the company's 100+ daily calls, which allowed its employees to focus on other tasks.

    "[Their strengths:] Their responsibility, patience, honesty, and humility." – President, Business Service

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  • 24
    • $1,000+
    • 50 - 249 employees
    • Dumaguete, Philippines

    Pacific Business Services is a call center services company based in Phoenix, Arizona, that was founded in 2013. Their team of 121 that provides voice, non-voice business processing outsourcing (BPO), and transcription services. 

    Industries

    Notable Project

    Pac Biz was hired by a marketing company to provide their customers with high-quality outsourced customer service support. They support several industries including e-commerce and transportation.

    "We found Pac Biz to be a great, cost-effective solution to maximize customer experience."

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  • 25
    • $1,000+
    • 1,000 - 9,999 employees
    • Kuala Lumpur, Malaysia

    Upstream BPO is a business process outsourcing (BPO) company founded in 2014 and based in Cyberjaya, Malaysia. With a team of over 50 employees, the company provides voice services, non-voice BPO, back-office services, and social media marketing mainly to small businesses in the IT, telecommunication, and advertising industries.

    Clients

    • Ninja Van
    • Intel
    • BoardPAC
    • Best Inc

    Industries

    Notable Project

    Upstream BPO provides appointment setting services for a telecommunications company. They contact potential leads, schedule emails, and enable the client to follow up. 

    "I’ve used other services, but they are the most convenient for me because of their flexibility."

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  • 26
    • $25,000+
    • 250 - 999 employees
    • Kuala Lumpur, Malaysia

    Canaan Communication & Technologies Sdn Bhd is a BPO firm in Kula Lumpur, Malaysia. They have a team of around 15 employees and were founded in 2016. They provide non-voice BPO & back-office services, voice services, and corporate training for small businesses. 

    Clients

    • Socar
    • redCONTACT Sdn Bhd
    • Tune Talk Sdn Bhd

    Industries

    Notable Project

    Canaan Communications & Technologies Sdn Bhd provided transcription services for an insurance consultancy company. The team is also responsible for data labeling.

    "The team consistently produced high-quality work, regardless of the network connection issue or festive holiday."

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  • 27
    • $10,000+
    • 250 - 999 employees
    • Mandaluyong, Philippines

    Magellan Solutions is a call center and BPO company from Mandaluyong, Philippines with a second office in Brisbane, Calif. It was founded in 2005 and has now grown to a team of 185 employees. Magellan Solution provides both voice and non-voice BPO/back office services. 

    Industries

    Notable Project

    A healthcare firm wanted to improve their customer relations and communicate more efficiently. Magellan Solutions handles inbound and outbound calls for customer service and telemarketing. Their services save the client money and improve their internal efficiency. 

    "They are nice, courteous, patient, and willing to help...There is nothing they need to improve." –Employee, Healthcare Firm

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  • 28
    • $1,000+
    • 1,000 - 9,999 employees
    • Taguig, Philippines

    NICE inContact is a call center software and voice services provider based in Sandy, Utah, that was established in1997. Their team of more than 1200 employees offers voice call services, inbound lead resolution, customer support, and a customer interaction cloud software.

    Industries

    Notable Project

    NICE inContact provides seasonal call center services for a media company. Their team oversees order processing and handles inbound calls. Their services save the client up to $1000 a month.

    "They are very responsive." — Marketing Director, Media Company

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  • 29
    • Scheduling

      4.1
    • Quality

      4.1
    • Cost

      3.8
    • NPS

      3.8
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Quezon City, Philippines

    Premier BPO is an outsourcing firm based in Clarksville, Tennessee, that was established in 2003. Their team of 136 employees offers voice services, BPO services, and HR consulting & outsourcing.

    Clients

    • Inc. 5000

    Industries

    Notable Project

    Premier BPO provides back office outsourcing services to a software company.

    "They provide great customer service and are reliable. They are worth every penny."

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  • 30
    • Undisclosed
    • 1,000 - 9,999 employees
    • Shah Alam, Malaysia

    Daythree Business Services is a business service provider in Petaling Jaya, Malaysia. They provide voice services, back office services, and business consulting. They work primarily with midmarket and enterprise companies in transportation, telecommunication, and energy industries. Founded in 2008, they have about 150 employees.

    Industries

    Notable Project

    Daythree Business Services offers call center and BPO services with the aim of improving customer satisfaction. 

    "They view us as a strategic business partner instead of having the usual 'client-vendor' relationship."

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